Customer reviews of Wesco

Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during the delivery and we apologize. This situation does not reflect our quality commitments and we fully understand your dissatisfaction. Your feedback has been forwarded to our logistics department to raise awareness with the concerned carrier and to prevent this from happening again as it is unacceptable. We regret that this experience calls into question your loyalty to Wesco and we still hope that you will accept to give us a second chance to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are pleased that the product met your satisfaction, but we sincerely regret that the delivery did not meet your expectations. After verification, your order was indeed delivered within the timeframes announced in your order confirmation. However, we understand that the wait may have seemed long, and please be assured that our teams are doing everything possible to prepare and ship orders as quickly as possible. By choosing to order on our site, you support the employment of our 250 employees and opt for a delivery with a much lower carbon impact compared to an order shipped from another continent. Finally, according to our general terms and conditions and the usual services of carriers, delivery unfortunately cannot be made upstairs. We thank you in advance for your understanding and hope to have the opportunity to provide you with a better experience on your next visit. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are sincerely sorry that the delivery of your order did not meet your expectations. We understand your dissatisfaction with this delay and the lack of clarity in tracking. Every day, our teams strive to ship orders as quickly as possible. However, certain elements such as peaks in activity or product availability can unfortunately prolong this process. Once the package is handed over to the carrier, we remain dependent on their delivery and communication conditions. In your case, the Colissimo tracking was clearly not optimal, which may have misled you, and we are truly sorry for that. The public holiday on May 1st, combined with the ban on heavy goods vehicles, also contributed to extending the delivery time. Nevertheless, we hope to have the opportunity to provide you with a more satisfactory experience on your next order. Have a nice day.

Hello and thank you for your feedback regarding your order. After checking, you were delivered within the timeframes announced in your order confirmation (between 23/04 and 25/04). Furthermore, the timeframes mentioned in our general sales conditions are only indicative and depend on various factors such as product availability or the date of order registration. We hope that in light of this information you will trust Wesco again for your future purchases. Have a nice day.

Hello, We warmly thank you for your positive feedback! We are delighted to learn that your experience with our carrier was satisfactory and that the quality of our products met your expectations. Your satisfaction is our priority, and we are honored that you choose Wesco for your purchases.