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N
Rating: 5 out of 5
Well packaged
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
Reset filtersI
Rating: 5 out of 5
Thank you for your speed, I recommend this site.
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P
Rating: 5 out of 5
Very good. I did not know it.
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M
Rating: 5 out of 5
the site is very easy to use and we even managed to get an advisor following a billing issue.
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A
Rating: 5 out of 5
Very good quality
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M
Rating: 5 out of 5
very fast delivery, well-documented site. reasonable prices
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L
Rating: 1 out of 5
I simply did not receive the right item after almost 2 months of waiting
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Response from Wesco
Hello and thank you for sharing your situation by leaving a review. We sincerely apologize for this error in processing your order. Our customer service has taken your complaint into account and is doing what is necessary to remedy this situation. We hope you will give us a second chance to make a better impression by returning to our site in the near future. Have a nice day.
O
Rating: 5 out of 5
Quality products, affordable prices which allow equipping your classroom without depriving yourself.
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E
Rating: 5 out of 5
Order delivered quickly
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P
Rating: 5 out of 5
Very well-made site, very good product
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-
Rating: 3 out of 5
one of the products from this order placed on 19/12/2024 has still not been delivered as of today 31/03/2025.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We inform you that the item in question has unfortunately been removed from our collection as of March 20. An explanatory email was sent regarding this, but it seems it was mistakenly addressed to the wrong recipient. We sincerely apologize for this misunderstanding. Have a nice day.
P
Rating: 5 out of 5
fast and careful shipping
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P
Rating: 1 out of 5
I sent you 2 messages because I do not have the screws to assemble the kitchen. I am waiting for a response from you. Will I receive the screws?
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for this oversight. Our customer service has proceeded to resend the missing screws. We thank you in advance for the ultimate effort of patience we ask of you and we hope that the kitchen will provide many hours of play. We look forward to seeing you again in the near future on our site. Have a nice day.
F
Rating: 5 out of 5
great choice; quality products
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M
Rating: 5 out of 5
Very nice product
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B
Rating: 5 out of 5
The games purchased on this site are of very good quality. I highly recommend.
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C
Rating: 5 out of 5
Very good products for childminders
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B
Rating: 5 out of 5
Very fast
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A
Rating: 5 out of 5
Perfect in every way.
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S
Rating: 5 out of 5
I am always satisfied with my orders. Generally, the items are always in good condition.
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M
Rating: 5 out of 5
perfect as usual
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C
Rating: 5 out of 5
Reliable site and good quality item that lasts over time
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C
Rating: 5 out of 5
in line with my expectations
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J
Rating: 5 out of 5
easy and quick.
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M
Rating: 3 out of 5
Disappointed with the last orders. The quality is not what it used to be. Toys break quickly. Furniture not finished, not sanded on the inside with big splinters... Not easy to have someone on the line.
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. We are sorry to read that this product does not fully satisfy you and that you doubt its quality. For several years, the Illico carrier has been made from biosourced plastic. Although more flexible, biosourced plastic retains properties of strength and high resistance to suit intensive use in communities. Your complaint has been taken care of by our customer service, which is committed to offering you a solution as soon as possible. We thank you for your trust and loyalty and hope to have the opportunity to welcome you again on our site. Have a nice day.
V
Rating: 3 out of 5
Overall, very satisfied, a few damaged boxes, a little disappointed
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M
Rating: 5 out of 5
Order processed quickly. Quality items
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D
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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M
Rating: 5 out of 5
I know this brand thanks to my profession in early childhood, it's a very good robust brand
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U
Rating: 3 out of 5
a great offer but not very effective filters. A top customer service!
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R
Rating: 5 out of 5
Not so easy to get a quote validated by the municipality
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L
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Great! Reasonable price, Made in France, delivery was perfect
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F
Rating: 1 out of 5
A SHAME!!!! I ordered a climbing bar and a fixing kit. I received a piece of furniture instead of the bar, and in the fixing kit, there was only one fixing, which apparently is normal! I was told that a carrier would come to pick up the furniture and for the fixing, I need to order a second one! And my bar will arrive later! Are we dreaming? No commercial gesture, customer service tells us that it is like that and not otherwise, so I wanted to cancel because there is no way I will pay for an extra kit, and for my bar it was urgent and because of them it's too late. So I want to cancel but no one answers me either by phone, email, or WhatsApp, and they still charged me despite the dispute! I've never seen that! Second time I order from them and there is always a problem! AVOID!! I will go on leboncoin!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We hear your dissatisfaction and we sincerely apologize for the error that occurred during the preparation of your order. We deeply regret that your two shopping experiences on our site have been marked by difficulties and have generated so much dissatisfaction. Our customer service has prioritized your complaint and offered to take back all the delivered items as well as a refund. Despite all the care taken by our teams in preparing orders, human errors can unfortunately occur. Nevertheless, we assure you that we are doing everything possible to minimize these errors. You will always be welcome on our site if in the future you wish to trust us again. Have a good day.
E
Rating: 5 out of 5
Simple and good quality
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-
Rating: 3 out of 5
The delivery part needs improvement. Lack of support for professionals and discounts. High prices.
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S
Rating: 5 out of 5
Plenty of choices for our profession
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C
Rating: 5 out of 5
Perfect and precise service
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D
Rating: 5 out of 5
In line with my order and what I expected
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S
Rating: 5 out of 5
Perfect! Thank you
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