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S
Rating: 5 out of 5
Very practical! Happy with my purchase. Now let's see over time.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
Reset filtersD
Rating: 5 out of 5
Products suitable for children, very practical, efficient delivery.
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M
Rating: 3 out of 5
A bit disappointed because 2 out of 3 boxes were damaged. Packaging poorly suited to the contents. One artichoke bottle was cut. Its contents had spilled a bit onto the other bottles.
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S
Rating: 5 out of 5
none
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M
Rating: 5 out of 5
Intuitive navigation. Quality material, meets expectations.
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K
Rating: 5 out of 5
Order on the site and fast delivery.
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M
Rating: 5 out of 5
Pleasant site to visit, fast delivery, competitive prices, affordable shipping costs.
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R
Rating: 5 out of 5
super top
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V
Rating: 2 out of 5
Delivery issues. Order delivered in 3 parts, without the missing products being indicated. Package condition damaged and not suitable for its contents. Order placed on 01/10/2025 and last items received on 02/21/2025.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry to hear that the delivery of your order did not meet your expectations and we sincerely apologize for these inconveniences. In the order confirmation email, we mentioned a longer delivery time due to the availability of certain references and their restocking. However, we completely understand that a long wait is always disappointing. Regarding the condition of the package, we assure you that our orders are prepared with the utmost care. However, it can happen that they suffer from the uncertainties of transport and arrive damaged independently of our will. We hope to have the opportunity to see you again soon on our site and that you will give us a second chance to make a better impression. Have a nice day.
F
Rating: 5 out of 5
Delivery time respected. Order well received at the requested pickup point.
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C
Rating: 5 out of 5
They are really great.
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C
Rating: 5 out of 5
Very good, easy contact by phone.
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C
Rating: 5 out of 5
EVERYTHING IS IN ORDER.
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M
Rating: 2 out of 5
Delivery problem and product description.
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S
Rating: 3 out of 5
The answers are not very structured.
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M
Rating: 3 out of 5
Next time, I will be more attentive.
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M
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Good service, responsive customer service.
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-
Rating: 5 out of 5
VERY GOOD
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L
Rating: 5 out of 5
Impeccable
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M
Rating: 5 out of 5
Very good: fast delivery, good phone exchange to guide me in placing the order perfectly. The price is attractive and remains cheaper compared to other providers.
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A
Rating: 5 out of 5
I ordered sleeping bags, I knew they were of good quality because I had bought them before! And it is still the same quality! As a childminder, I really like this brand!
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M
Rating: 5 out of 5
Quality products
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O
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
I like the quality of the products even if some are expensive for a childminder.
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N
Rating: 5 out of 5
Fast delivery
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K
Rating: 5 out of 5
´Perfect
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M
Rating: 5 out of 5
Perfect
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L
Rating: 1 out of 5
I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.
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Response from Wesco
Hello and thank you for bringing this situation to our attention. We sincerely apologize and fully understand your dissatisfaction. In order to rectify our mistake, could you please send us a complaint to the address [email protected] (specifying your order number and the relevant reference)? We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
M
Rating: 5 out of 5
Easy order and fast delivery.
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S
Rating: 5 out of 5
Several orders with Wesco, never disappointed.
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Response from Wesco
Hello, we are delighted to read your satisfaction. We thank you for your trust and hope to see you again soon on wesco.fr.
R
Rating: 5 out of 5
I am very satisfied with the Wesco products, very good quality for children.
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Response from Wesco
Hello, we are delighted to read your satisfaction. We thank you for your trust and hope to see you again soon on wesco.fr.
M
Rating: 5 out of 5
Super fast
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C
Rating: 5 out of 5
Order in two parts, the first package more or less opened before delivery and the second one without issues, my advice is to better tape the shipping box, please. Thank you.
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A
Rating: 2 out of 5
We have placed several orders with you. For several orders, we had to call customer service because parts of the furniture were damaged (screws lying in the boxes that scratched the furniture, cracked furniture, missing screws). After contacting customer service, I am still waiting for a replacement board that has not yet arrived after 3 weeks of delivery, but I have not heard back. I would not recommend you.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction and sincerely apologize for this situation, which does not reflect our usual quality standards. After checking with our customer service, we confirm that the missing part has been shipped and will reach you in the coming days. We once again extend our sincerest apologies for this inconvenience and hope to have the opportunity to regain your trust during your next visit to our site. Have a nice day.
S
Rating: 5 out of 5
Order received quickly and well packaged.
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-
Rating: 1 out of 5
I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the quality defect encountered on the rug and we sincerely apologize. Our customer service has processed your complaint and is proceeding with the exchange of the product. We sincerely hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
M
Rating: 5 out of 5
Good site
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S
Rating: 5 out of 5
The Wesco site is well designed. Easy to find what you're looking for. Order sent quickly
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M
Rating: 5 out of 5
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