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A
Rating: 5 out of 5
High price for childminders but very good product.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
Reset filtersR
Rating: 5 out of 5
On the site, it's perfect.
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S
Rating: 5 out of 5
Shipping was perfect, very good order tracking
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A
Rating: 5 out of 5
Very good, as per the photo
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F
Rating: 5 out of 5
Everything was perfect
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C
Rating: 5 out of 5
Perfect, all good
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S
Rating: 5 out of 5
Perfect. The order went well, the delivery too.
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V
Rating: 1 out of 5
After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Your complaint has been forwarded to our customer service, which is committed to providing you with a response within 24 hours. We apologize for the inconvenience encountered during delivery and present our apologies for the processing delay of your request. We hope to have the opportunity to offer you a better experience during your next visit to our site. Have a nice day.
M
Rating: 5 out of 5
FAST RECEPTION
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C
Rating: 5 out of 5
Very serious.
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P
Rating: 3 out of 5
Delivery a bit slow. The announcement seemed unclear: it said 5 pieces and not 5 times 12 pieces of 5 colors.
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S
Rating: 5 out of 5
Very good quality product.
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F
Rating: 5 out of 5
Perfect. Fast shipping.
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L
Rating: 3 out of 5
I ordered a doll! It does not look like the description at all, it is really not pretty. My child likes it anyway, so I give her 20 minutes of play and one part is coming undone... Disappointed. For the rest, I have never had a problem.
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Response from Wesco
Hello, thank you for your feedback. Since your review is about the product and not the shopping experience, your comment will not be published. We have responded to you regarding your product review. Have a nice day.
E
Rating: 5 out of 5
Correct delivery, in accordance with the order.
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C
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
SATISFIED WITH MY ORDER
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M
Rating: 5 out of 5
Fast delivery and in good condition.
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P
Rating: 2 out of 5
Supplies received not in accordance with the initial order, in addition to not having the correct reference, the 'dust-free' chalk boxes arrived broken!
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Response from Wesco
Hello and thank you for taking the time to report this issue to us. We sincerely apologize for this inconvenience. To offer you a quick and suitable solution, we invite you to write to us at [email protected] (specifying your order number and attaching a photo of the damaged product). We hope you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a nice day.
S
Rating: 3 out of 5
The container is twice as large as the content. Packaging needs improvement.
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C
Rating: 5 out of 5
Site recommended by early childhood professionals. I bought a first crib there because I am a licensed childminder myself. I look for quality but also, and above all, the safety of my charges. It is only natural that I order from Wesco.
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F
Rating: 5 out of 5
VERY GOOD
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N
Rating: 3 out of 5
Delivery too slow. The diaper and the dress were not packaged and were 'moving around' in the box. Whereas the pajamas were in a small bag, well protected.
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S
Rating: 5 out of 5
Product meets my expectations and is well packaged.
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E
Rating: 5 out of 5
Order placed and delivered without any issues. The material meets my expectations. Let's see how it holds up over time.
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B
Rating: 5 out of 5
choice of products, affordable prices and fast shipping.
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S
Rating: 3 out of 5
I expressed that I wanted to cancel this order because the delivery time was too long. Unfortunately, my request was taken into account on the day the package was shipped. The delivery person left the package in front of the door, I could not refuse it as requested by customer service. I am left with a package that I have still not opened and that I no longer want. I am once again waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has processed your request and is doing what is necessary for a carrier to pick up the package. We still hope that you will return to our site next time. Have a nice day.
V
Rating: 5 out of 5
Well organized
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K
Rating: 3 out of 5
I can no longer order this ball via your website by credit card!
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Response from Wesco
Hello and thank you for sharing your situation with us. We would like to apologize for the inconveniences encountered during payment. Our web team is currently investigating to identify the source of the problem related to this specific order. We assure you that we will do our best to offer you a quick and satisfactory solution. We thank you in advance for your understanding and we remain at your disposal if needed at 05 49 80 01 66. Have a nice day.
C
Rating: 5 out of 5
Very professional
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E
Rating: 5 out of 5
Fast delivery and very nice product, sturdy
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A
Rating: 3 out of 5
Huge cardboard packaging for 4 small products. They don't fit in the mailbox!
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M
Rating: 5 out of 5
Navigation is smooth
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P
Rating: 5 out of 5
smooth navigation
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J
Rating: 5 out of 5
The site is great.
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F
Rating: 5 out of 5
It's a real gold mine. I really like this brand.
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E
Rating: 5 out of 5
very satisfied
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C
Rating: 5 out of 5
Satisfactory, but delivery in the street, not easy when you have young children who give or who do not walk. Delivery should be at my apartment door
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L
Rating: 5 out of 5
Very professional
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C
Rating: 5 out of 5
Very good products, and a very professional site.
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