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M
Rating: 5 out of 5
Very good.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
I love it for my little ones, but even my children have adopted it for weekend naps.
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F
Rating: 5 out of 5
Product as described, delivered on time. Well done!
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V
Rating: 5 out of 5
Ergonomic site.
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F
Rating: 5 out of 5
Good quality material.
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M
Rating: 2 out of 5
The item was missing from the package, complaint made to Wesco but no news.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that an item was missing from your package. However, our customer service has not received any complaint regarding this issue. We invite you to contact them at the following address: [email protected], specifying your order number and the problem encountered. Our team will be happy to provide you with a solution as soon as possible. We thank you in advance for your understanding and patience. We hope to have the pleasure of seeing you again on our site to offer you a better experience. Have a nice day.
S
Rating: 5 out of 5
Good.
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A
Rating: 5 out of 5
Very good product. Easy to use.
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S
Rating: 5 out of 5
Just perfect.
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M
Rating: 5 out of 5
Very satisfied.
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V
Rating: 5 out of 5
Fast delivery.
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P
Rating: 5 out of 5
Fast and efficient as always.
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L
Rating: 3 out of 5
The items were not well packaged. The delivery arrived 3 days after the last expected day.
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Response from Wesco
Hello and thank you for taking the time to share your feedback regarding your order. We are sincerely sorry to learn that the packaging of the items did not meet your expectations and that the delivery time was not respected. We sincerely apologize for these inconveniences. Your feedback is valuable and will help us improve the quality of our services in the future. We hope to have the opportunity to welcome you back to our site and provide you with a fully satisfactory experience. Have a nice day.
S
Rating: 5 out of 5
Compliant with my expectations
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K
Rating: 1 out of 5
Delivery date scheduled between January 9 and January 13. Package arrived at the pickup point on January 15. Order included necessary accessories for a show presented on the evening of January 14!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. Our customer service will proceed with a commercial gesture as compensation. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
G
Rating: 5 out of 5
Super Ginial site full of ideas to make life easier with little ones
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M
Rating: 5 out of 5
Very easy, very quick to order, quality site with top products
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C
Rating: 5 out of 5
Very good, easy to use and find the desired item.
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S
Rating: 1 out of 5
It has been more than 2 weeks since I ordered and I still have not been delivered
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We are sincerely sorry for the delay regarding the delivery of your order. After checking, it seems that the address provided was incomplete, which prevented our delivery provider from finalizing the delivery. Your package should be delivered to you today or tomorrow. We thank you for your understanding and remain at your disposal if needed. Have a nice day.
É
Rating: 2 out of 5
Order placed on 21/12/24, to be delivered by 9/01/25 at the latest, still not received on Monday 13/01/25.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. According to our information, your order was delivered on 13/01 at the pickup point. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
B
Rating: 5 out of 5
I am very satisfied with what I bought. The items are very sturdy.
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-
Rating: 5 out of 5
very good, easy to use
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L
Rating: 5 out of 5
Very Good
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N
Rating: 1 out of 5
I had placed an order for our granddaughter on December 19 because we were going to our son in Lyon from January 8 to 11. I wanted this order to arrive between January 4 and 7, so before we left, and unfortunately it arrived at my pickup point on January 9 during our absence. The package left your place on January 7, I had requested to change the delivery address so that the package would arrive directly at our son's place, and that could not be done. I am therefore obliged to send it to my son, so I am very disappointed that my order placed 10 days earlier took 1 month to arrive at my pickup point. A commercial gesture would have been nice. Thank you for your understanding. Best regards.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for not meeting our commitments regarding the delivery time and we apologize. Our customer service has just contacted you to offer you a refund of the shipping costs. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
S
Rating: 5 out of 5
Very good: order, delivery, and product.
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H
Rating: 5 out of 5
As usual, very good quality product, as a childminder I need reliable and durable materials. Unfortunately, due to lack of funds, I cannot order as much as I would like. Best regards.
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M
Rating: 5 out of 5
Everything very well!
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L
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Very satisfied with my order, delivery times during the holiday period.
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F
Rating: 5 out of 5
Order compliant
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E
Rating: 5 out of 5
everything is ok Nothing to report.
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S
Rating: 5 out of 5
Very good experience - Nothing to report
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M
Rating: 5 out of 5
clear site
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D
Rating: 5 out of 5
top top
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M
Rating: 5 out of 5
Nothing to report.
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A
Rating: 5 out of 5
Very good site
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M
Rating: 5 out of 5
Item found on promotion on the wesco site while it was at full price on other sites.
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M
Rating: 5 out of 5
Fast and serious shipping
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E
Rating: 5 out of 5
Very fast Very good delivery Very good product
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C
Rating: 5 out of 5
Not delivered to our offices but the tracking is going very well
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