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L
Rating: 5 out of 5
Perfect, but delivery a bit long, about 2 weeks
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
Reset filtersR
Rating: 5 out of 5
perfect
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L
Rating: 3 out of 5
NOT SATISFIED WITH THE QUALITY OF PACKAGING AT DELIVERY REGARDING FURNITURE AND RATHER LONG DELIVERY TIME..
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-
Rating: 5 out of 5
excellent
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H
Rating: 5 out of 5
Fast, in good condition
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L
Rating: 5 out of 5
everything went well
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C
Rating: 3 out of 5
No issues with product quality, however, customer service takes several days to respond. My order arrived much later than expected.
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Response from Wesco
Hello and thank you for sharing your feedback. We are sincerely sorry for the delivery delay of your order and we apologize. We fully understand that this delay can be frustrating. As soon as we became aware of the delivery delay of your order, we immediately informed you by email. Our teams strive every day to provide a reliable and fast service to minimize delays. We are glad that the products meet your satisfaction and hope that despite this inconvenience, you will continue to trust us. Hoping to see you soon on wesco.fr, we wish you a great day.
C
Rating: 2 out of 5
Impossible to get a response to my request for return and exchange of a product ordered that does not work
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for the response time. Our customer service has taken the necessary steps to address your complaint. We hope you will give us a second chance to make a better impression by returning to us soon on wesco.fr. Have a nice day.
S
Rating: 5 out of 5
Very good quality items. Various choices and very interesting prices!
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P
Rating: 5 out of 5
Good quality site
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E
Rating: 5 out of 5
Great
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G
Rating: 5 out of 5
Easy navigation on the site, perfect delivery
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A
Rating: 5 out of 5
Perfect except for our last order!
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I
Rating: 5 out of 5
Very good. Simple and clear
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F
Rating: 5 out of 5
No problems encountered
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C
Rating: 1 out of 5
Always a problem with Wesco and customer service never responds. Very disappointed.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to read about your disappointment and to find that this is a recurring feeling as customer satisfaction remains our priority every day. We sincerely apologize if this commitment was not met during your previous shopping experiences on our site. Your complaint is being processed by our customer service so that a solution can be provided to you as soon as possible. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
R
Rating: 5 out of 5
easy ordering on the site, fast delivery, no particular problems
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J
Rating: 5 out of 5
I knew this site because I am a teacher. Their product and professionalism had won me over at the time. It turns out that even for individuals they are top-notch.
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C
Rating: 5 out of 5
Delivery to the wrong address than the one selected on the site. Quote with delivery address and billing address. The delivery was made to the billing address and that caused a problem because the headquarters did not know for the concerned service with a distance of 30 km between the two sites. A new delivery needs to be arranged by our own services.
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O
Rating: 5 out of 5
Very good site. Completely satisfied. I recommend this site.
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A
Rating: 5 out of 5
I am generally always satisfied!
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H
Rating: 5 out of 5
User-friendly site and easy to use.
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E
Rating: 5 out of 5
You have satisfied me, the product arrived on time.
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K
Rating: 5 out of 5
Very good.
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K
Rating: 5 out of 5
Speed and seriousness in the shipment of the order and its tracking.
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M
Rating: 5 out of 5
Easy order, fast delivery.
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J
Rating: 5 out of 5
Top notch!!
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S
Rating: 5 out of 5
Well-known brand when I worked in a daycare.
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M
Rating: 5 out of 5
VERY HAPPY WITH THIS ORDER
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F
Rating: 5 out of 5
Very good, package received well and in a timely manner. Top notch.
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M
Rating: 1 out of 5
Site is okay but not very intuitive.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are particularly attentive to comments regarding the user experience on our site (intuitiveness, ease of navigation...). We would be happy to learn more about the difficulties you encountered, so please feel free to write to us at [email protected]. Your feedback is valuable to help us identify areas for improvement and provide you with an even better experience during your next visit to our site. Have a nice day.
C
Rating: 1 out of 5
ahhh
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of our site or our services. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
F
Rating: 5 out of 5
Correct for childcare assistants.
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J
Rating: 5 out of 5
Impeccable and fast, I am happy with my purchase.
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I
Rating: 5 out of 5
Ease of search on the site, availability of items, speed of delivery.
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M
Rating: 2 out of 5
Very disappointed, I ordered chalk (among other things) that arrived broken and in pieces. Coincidentally, we cannot make a complaint for this item (well, that would be too easy!).
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that the chalk was damaged during transport despite the care taken during the preparation of our orders. In order to provide you with a solution, we invite you to send us a complaint by email at [email protected] (including a photo of the concerned product). We hope to have the pleasure of welcoming you back to our site soon. Have a nice day.
M
Rating: 1 out of 5
A catastrophic packaging, bent, torn, and open boxes. As a result, two cardboard shelves were damaged. However, the product meets my expectations, but I had to use the replacement shelf immediately. No possibility of change for the future.
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B
Rating: 5 out of 5
Delivery within deadlines and good packaging.
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-
Rating: 5 out of 5
Fast delivery on time. Correct prices.
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M
Rating: 5 out of 5
Fast delivery. Product conforms.
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