Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Product error. The chair delivered is not the one ordered. I find it complicated to contact customer service.
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Response from Wesco
Hello and thank you for alerting us to the situation in this way. We sincerely apologize for this order preparation error. We invite you to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the received chair). Exceptionally, our customer service processing times may take up to 7 days. We thank you in advance for your understanding towards our teams who are doing their best. We hope you will give us a second chance to make a better impression by coming back to visit us soon on wesco.fr. Have a nice day.
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Mam Les P'tits Bouts En Train M.
Rating: 5 out of 5
following a purchase from 05/06/2024
Very clear site, order delivered on time. I recommend
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Corinne A.
Rating: 5 out of 5
following a purchase from 02/06/2024
Very good
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Association C.
Rating: 1 out of 5
following a purchase from 24/05/2024
Delivery ok
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Response from Wesco
Hello, Your message does not match the rating given and cannot be published on our site. Thank you for your understanding.
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Camille C.
Rating: 2 out of 5
following a purchase from 01/06/2024
Packaging with a simple plastic bag, so some modules arrived dirty, others damaged! Moreover, there was an error with one of the ordered products, I did not receive the correct one. Bad experience!
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Halte Garderie Bel Air -.
Rating: 5 out of 5
following a purchase from 05/06/2024
Pleasant site to visit and browse. Easy navigation.
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Joanna C.
Rating: 1 out of 5
following a purchase from 05/06/2024
Very dissatisfied with my item and the handling of my request by customer service.
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Response from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That’s why all our products meet current standards and are checked by our quality service before being listed on our site. In the event of a customer return following the purchase of a product, we obviously carry out a quality check directly in our stock and take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen, so please write to us at [email protected]. Furthermore, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Similarly, by choosing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants that practice particularly aggressive pricing. We hope that in light of these elements, you will recognize the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to visit us soon on our site. Have a nice day.
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Diane D.
Rating: 3 out of 5
following a purchase from 28/04/2024
Some games are expensive and of mediocre quality
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Response from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That is why all our products meet current standards and are checked by our quality service before being referenced on our site. In case of customer return following the purchase of a product, we obviously carry out a quality control directly in our stock and we take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen to you so please write to us at [email protected]. Moreover, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Likewise, by prioritizing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants who practice particularly aggressive pricing. We hope that in light of these elements you will be able to measure the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to see us soon on our site. Have a nice day.
F
Frédéric R.
Rating: 5 out of 5
following a purchase from 01/06/2024
Perfect
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Isabelle A.
Rating: 5 out of 5
following a purchase from 16/04/2024
The site is very good and simple. The ordered product is perfect, exactly what I expected
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Sarah C.
Rating: 5 out of 5
following a purchase from 29/05/2024
Everything is perfect as usual, I received it earlier than expected and these are very good quality items
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Crèche Familiale La Farandole -.
Rating: 5 out of 5
following a purchase from 29/05/2024
Furniture delivered - very appreciated use
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Alsh 6-15 Ans À Libourne -.
Rating: 5 out of 5
following a purchase from 13/05/2024
Good
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Valérie H.
Rating: 5 out of 5
following a purchase from 22/05/2024
Good quality
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Christine L.
Rating: 5 out of 5
following a purchase from 26/05/2024
Delivery was perfect
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Aline G.
Rating: 5 out of 5
following a purchase from 03/06/2024
Very good and easy to find the searched items.
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Françoise V.
Rating: 5 out of 5
following a purchase from 29/05/2024
The order arrived quickly
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Mam Le Pays Des Merveilles -.
Rating: 2 out of 5
following a purchase from 21/05/2024
Knowing the products already, they will surely be very good, but I still need to receive them!! Their delivery service is very poor with very bad reviews online. And their customer service is unreachable...
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize as indeed the delivery should not have happened this way. Our logistics service is getting in touch with the concerned carrier to ensure this does not happen again in the future as it is unacceptable for you as well as for Wesco. Despite this regrettable situation, we hope that the ordered products will meet your satisfaction. We hope that your loyalty will not be tarnished and that you will still come to see us soon on wesco.fr. Have a nice day.
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- A.
Rating: 5 out of 5
following a purchase from 26/04/2024
Perfect order
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Espace Camaieux - Centre Socio-Curturel -.
Rating: 3 out of 5
following a purchase from 26/04/2024
Some issues with the delivery which was announced for a certain date and we were delivered 3 weeks later without even being notified. We made several calls but no clear answers were given, and no precise dates could be communicated to us. In the end, we were given a date and ultimately we were delivered the next day without being informed once again. Additionally, we received the first part of the order which had to be returned because it was damaged during transport, and to this day we still have no news about it. Very poor communication between customer service and the delivery service. Otherwise, apart from that, the received products are compliant. The assembly instructions for the furniture are just very poorly detailed and not easy to understand for novices in the field.
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Pascale S.
Rating: 5 out of 5
following a purchase from 30/05/2024
Good site, a bit expensive for a childminder without help, but I recommend it as it is really suitable for early childhood.
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Nathalie G.
Rating: 2 out of 5
following a purchase from 30/05/2024
I did not receive the easel
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Response from Wesco
Hello and thank you for taking the time to alert us through this channel. Our customer service has received your complaint and is taking the necessary steps to resend the missing product to you. We sincerely apologize for this inconvenience. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Maryse B.
Rating: 5 out of 5
following a purchase from 30/05/2024
I am a childminder and I am really very happy to be able to rely on professional equipment and the children are very happy to sleep in a cozy little bed.
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Corinne R.
Rating: 5 out of 5
following a purchase from 24/05/2024
The changing table with stairs makes my life easier! As a childminder, the children grow and get heavier too. They love to climb the stairs and are more motivated for diaper changes. Very satisfied with my purchase. For the cot, it's the same, the child can get up by themselves, no need to carry them to put them in their bed.
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Scm Les Kinettes -.
Rating: 5 out of 5
following a purchase from 24/05/2024
Very good products. I am a healthcare professional and I rely on the quality of the games I use.
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Paul Arène -.
Rating: 3 out of 5
following a purchase from 11/05/2024
The delivery with GLS went very badly; late order; address problem that could only be resolved 48 hours after my call; ultimately a delivery thrown over a fence with the delivery person's signature instead of mine. Wesco should really change delivery companies to maintain its credibility with its customers.
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Response from Wesco
Hello and thank you for sharing your feedback so that we can take the necessary measures with the concerned carrier. We sincerely apologize and understand your dissatisfaction. We hope the products meet your expectations and that you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
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Communaute De Communes C.
Rating: 5 out of 5
following a purchase from 28/05/2024
Fast and compliant delivery
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Estelle M.
Rating: 3 out of 5
following a purchase from 04/05/2024
Good but some issues with delivery
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Stéphanie V.
Rating: 5 out of 5
following a purchase from 19/05/2024
Nothing to report, the site is well made, fast and efficient delivery!
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Émilie C.
Rating: 5 out of 5
following a purchase from 04/04/2024
Great, nothing to say, keep it up
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Christelle V.
Rating: 3 out of 5
following a purchase from 20/05/2024
Fast shipping but no feedback on a reception issue...
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Micro-Crèche L'arche Enchantée -.
Rating: 5 out of 5
following a purchase from 28/03/2024
Good quality, good material
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Beatrice C.
Rating: 5 out of 5
following a purchase from 25/04/2024
I love Wesco products, very very good quality. I have never been disappointed.
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Marie B.
Rating: 5 out of 5
following a purchase from 24/05/2024
Very good quality
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Virginie G.
Rating: 5 out of 5
following a purchase from 20/05/2024
Good value for money, speed, wide choice of products
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Annabelle A.
Rating: 5 out of 5
following a purchase from 18/05/2024
Clear site, easy to navigate. Too bad there are stock shortages on some colors
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Communaute Des Communes Du Pays Lafrancaisain -.
Rating: 5 out of 5
following a purchase from 23/05/2024
Simplicity of ordering, speed, reliability of products
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Asso 1001 Actions -.
Rating: 5 out of 5
following a purchase from 23/05/2024
Very good, quotes and orders sent quickly, good follow-up.
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Djamila D.
Rating: 5 out of 5
following a purchase from 24/05/2024
The material is very good, it is suitable for small children, it is also safe, I like it
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Christine H.
Rating: 3 out of 5
following a purchase from 23/05/2024
Packaging was poorly done. Items inside the box were not secured. Result: a box of 50 small gel tubes was torn open, tubes scattered with some missing their caps. This is the first time I received a Wesco package like this!
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