Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 5 stars

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Marie B.

Published on 03/03/2024 à 17h51 following a purchase from 25/02/2024

Super fast delivery

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Alexa C.

Published on 03/03/2024 à 15h22 following a purchase from 22/02/2024

Fast delivery

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Estelle C.

Published on 03/03/2024 à 09h32 following a purchase from 19/02/2024

Very well-made site and easy to use.

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Emilie D.

Published on 02/03/2024 à 09h18 following a purchase from 16/02/2024

Responsive customer service, suitable material for the little ones I care for, fast and careful delivery. I recommend this site

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Au Café Des Bébés -.

Published on 29/02/2024 à 14h02 following a purchase from 11/01/2024

I have written to customer service three times, never received any response. The slide was delivered super late and no compensation or gesture from you. I find the service deplorable. I am really disappointed.

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Response from Wesco Published on 01/03/2024

Hello and thank you for taking the time to share your feedback. We are sorry to read about your dissatisfaction and we sincerely apologize. Unfortunately, there was a temporary stock shortage on this slide reference which consequently impacted the initially planned delivery time. Our customer service informed you by email in mid-February about this delay. We hope that the slide will bring joy to the children and that you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a good day.

Corinne T.

Published on 29/02/2024 à 09h42 following a purchase from 22/02/2024

Practical site, simple navigation. It is easy to find the items of our choice.

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Deroy N.

Published on 28/02/2024 à 09h09 following a purchase from 15/02/2024

Hello, Fast delivery. Very good quality of the products

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Nathalie C.

Published on 27/02/2024 à 12h29 following a purchase from 06/02/2024

I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.

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Response from Wesco Published on 27/02/2024

Hello and thank you for taking the time to alert us in this way. We sincerely apologize for this delay in response and thank you for your patience. Our customer service has acknowledged your complaint and is proceeding with the shipment of the missing part. We hope that in the end, the product will meet your satisfaction and that you will trust us again by returning to see us soon on wesco.fr. Have a good day.

Hassnaa D.

Published on 27/02/2024 à 12h03 following a purchase from 19/01/2024

1 month wait for delivery to receive a defective product. Then over 10 days to address a customer service issue! Way too long

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Response from Wesco Published on 27/02/2024

Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered and we present our apologies. Our customer service is sending the initially missing products. You will soon be able to view our 2024 catalog online via the following link: https://www.wesco.fr/nos-catalogues.html. We thank you in advance for your understanding and hope to see you again soon on wesco.fr. Have a good day.

Olivia S.

Published on 27/02/2024 à 10h05 following a purchase from 20/02/2024

Perfect, fast and careful delivery

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Evelyne C.

Published on 26/02/2024 à 11h50 following a purchase from 07/02/2024

Very good. Good quality product, fast delivery, and careful packaging.

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Oceane F.

Published on 26/02/2024 à 10h22 following a purchase from 16/02/2024

Great site

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Sylvie R.

Published on 26/02/2024 à 08h58 following a purchase from 11/02/2024

As a professional in early childhood myself, I knew the products. I love this concept. Thank you

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Justine O.

Published on 25/02/2024 à 19h17 following a purchase from 18/02/2024

very good solid product and meets my expectations

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Marie-Pierre R.

Published on 25/02/2024 à 13h42 following a purchase from 12/02/2024

Quality product

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Ellen P.

Published on 25/02/2024 à 10h25 following a purchase from 16/02/2024

Excellent. This is my 4th order and I am always just as delighted. Excellent quality.

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Bernard V.

Published on 25/02/2024 à 10h00 following a purchase from 17/02/2024

Everything is perfect, order and delivery

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Pascaline F.

Published on 25/02/2024 à 09h13 following a purchase from 01/02/2024

Good

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Belmudes C.

Published on 24/02/2024 à 21h59 following a purchase from 08/02/2024

Very good site, I recommend wesco

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Audrey L.

Published on 24/02/2024 à 14h18 following a purchase from 07/02/2024

Fun and simple navigation

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Eva R.

Published on 24/02/2024 à 10h33 following a purchase from 10/02/2024

Great products

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Isabelle B.

Published on 22/02/2024 à 12h38 following a purchase from 29/01/2024

Not always easy with the phone

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Emmanuelle L.

Published on 22/02/2024 à 11h09 following a purchase from 29/01/2024

In line with my expectations as a childminder

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Mairie De Mitry-Mory -.

Published on 22/02/2024 à 10h47 following a purchase from 14/02/2024

I am very satisfied, the delivery matches the order. It was a product change due to an error on my part in my previous order. Customer service and after-sales service impeccable, very responsive, friendly, and competent, the delivery arrived on the scheduled day, the only downside is that the delivery person did not notify of their visit, fortunately, I was on site. I recommend the wesco site

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Sylvie Elisabeth D.

Published on 22/02/2024 à 10h13 following a purchase from 12/02/2024

fast shipping, quality products, reliable site

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Ludivine L.

Published on 21/02/2024 à 14h16 following a purchase from 27/11/2023

Order placed on 27.11.23 and received on 19.02.24. Almost 3 months to receive a duvet/fitted sheet, that's long! No tracking without follow-up. Really disappointed

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Aline H.

Published on 21/02/2024 à 10h20 following a purchase from 14/02/2024

Does not work.

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Sophie L.

Published on 20/02/2024 à 15h35 following a purchase from 07/02/2024

Impeccable

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Maite C.

Published on 20/02/2024 à 13h54 following a purchase from 14/02/2024

perfect

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Pipelette Et Polisson -.

Published on 20/02/2024 à 13h12 following a purchase from 05/02/2024

....

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Nelly L.

Published on 20/02/2024 à 13h01 following a purchase from 24/01/2024

Quality material, maintenance practice, delivery time respected

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Thierry T.

Published on 19/02/2024 à 19h15 following a purchase from 25/01/2024

Fast and precise

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Celine A.

Published on 19/02/2024 à 09h06 following a purchase from 06/02/2024

Fast and careful shipping

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Apolline A.

Published on 18/02/2024 à 22h54 following a purchase from 08/02/2024

A bit expensive and few or no promotions

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Ecole Maternelle George Sand -.

Published on 18/02/2024 à 12h26 following a purchase from 09/02/2024

fast shipping and information on order tracking

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Didier R.

Published on 18/02/2024 à 12h05 following a purchase from 11/02/2024

Fast shipping after the order.

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Elise G.

Published on 18/02/2024 à 11h37 following a purchase from 08/02/2024

Hello, As a childminder, I buy a lot on your site because of the good quality and safety for children, thank you!

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Oceane V.

Published on 18/02/2024 à 11h06 following a purchase from 06/02/2024

Fast delivery I recommend

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Christelle T.

Published on 18/02/2024 à 10h47 following a purchase from 23/01/2024

Very good quality material. The changing mat is a small investment that will truly be durable, professional material. The bibs we will see in a few years, I cannot comment but nice colors, good size.

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Marie-Odile M.

Published on 18/02/2024 à 10h41 following a purchase from 08/02/2024

Fast shipping received before the expected date.

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