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N
Rating: 5 out of 5
It's easy to quickly find what you want. You can choose the color of the product when there are multiple colors available.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
Reset filtersD
Rating: 5 out of 5
Fast shipping.
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A
Rating: 5 out of 5
Bunk bed as described, delivered one week ahead of the scheduled date.
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M
Rating: 5 out of 5
Perfect, meets my expectations, packaging is top-notch.
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H
Rating: 5 out of 5
Easy order, items well described.
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G
Rating: 5 out of 5
Very pleasant to explore.
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V
Rating: 3 out of 5
Major delivery issues: orders delivered in duplicates or even triples for many orders.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. You placed orders by phone and online, which explains why your orders were shipped multiple times. Our customer service has contacted you to remedy the situation. We hope your future orders will go more smoothly and that they will meet your satisfaction upon receipt. We thank you for your loyalty and wish you a very good day.
E
Rating: 5 out of 5
Very good.
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E
Rating: 5 out of 5
Very satisfied.
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A
Rating: 5 out of 5
Delivered on time, my order meets my expectations of very good quality.
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H
Rating: 5 out of 5
Great package delivered on time and products as expected. Thank you.
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A
Rating: 5 out of 5
Excellent quality, fast and careful delivery.
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V
Rating: 3 out of 5
No response from customer service regarding a wrong item.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. As we specify in the product designation, it is indeed an empty bottle. We regret that you missed this information during your order. Our service has acknowledged your complaint and will propose a solution. Despite this disappointing shopping experience, we hope you will visit us again soon on our site. Have a nice day.
P
Rating: 5 out of 5
Package arrived faster than expected, quality of the products offered. Perfect
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A
Rating: 5 out of 5
Always a great pleasure
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V
Rating: 5 out of 5
As usual, delighted with my order, I noticed a price increase (I ordered exactly the same products as last year) which is not negligible when you are a childminder!
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J
Rating: 5 out of 5
Quality product and fast shipping. Satisfied with my purchase. Just a small downside regarding the packaging as I ordered a changing mat that was just wrapped in a transparent plastic bag. It could have been easily damaged during transport but only had a crushed corner that quickly returned to normal.
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G
Rating: 3 out of 5
Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.
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Response from Wesco
Hello and thank you for sharing your point of view regarding the use of our site. As we specify in our FAQ (https://www.wesco.fr/faq.html#commande), you have the option to submit your order to a third party on the billing page. This is the case, for example, if you are a daycare or a school and the order needs to be paid by your city's municipality. Finally, you have the option to directly request your invoice online from the 'my orders' section in your customer area. We hope that these elements will help you better use our site in the future and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
B
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Wide choice and interesting professional products.
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S
Rating: 5 out of 5
I had a little trouble creating my account but I was guided by someone on the phone and after that, it works like a charm, thank you.
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D
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Complete site
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V
Rating: 5 out of 5
Fast delivery, very good.
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N
Rating: 5 out of 5
Comfortable
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B
Rating: 5 out of 5
I am delighted with the order I made and used it immediately! Would do it again!
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C
Rating: 5 out of 5
Accessible and clear site
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A
Rating: 3 out of 5
I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.
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H
Rating: 3 out of 5
I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.
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F
Rating: 5 out of 5
Everything went very well: the exchanges with the responsive customer service, the delivery, and the quality of the product.
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S
Rating: 5 out of 5
Very good, impeccable service. I recommend!
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C
Rating: 5 out of 5
I love it, although the prices could be a bit lower, it's sometimes excessive.
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X
Rating: 1 out of 5
I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.
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Response from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.
G
Rating: 5 out of 5
fast shipping
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D
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Package received before the announced date, just in time for Christmas. Product meets expectations.
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V
Rating: 5 out of 5
Well-designed site, easy to use with sensible criteria
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M
Rating: 5 out of 5
Very good!
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R
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Very satisfied, fast and careful shipping
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