Customer reviews of Wesco

9 /10

Based on 15 079 published reviews

5 10,7k 71% 4 2 638 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 30/08/2023 à 14h18 following a purchase from 24/08/2023

Fast delivery.

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Acheteur Vérifié

Published on 30/08/2023 à 10h29 following a purchase from 31/07/2023

Wide choice of products with good quality/price ratio

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Acheteur Vérifié

Published on 30/08/2023 à 07h01 following a purchase from 12/08/2023

Very good. The quality is present. Delivery faster than expected.

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Acheteur Vérifié

Published on 29/08/2023 à 23h14 following a purchase from 22/08/2023

Good navigation

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Acheteur Vérifié

Published on 29/08/2023 à 15h02 following a purchase from 22/08/2023

Clear, quick good communication

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Acheteur Vérifié

Published on 29/08/2023 à 14h34 following a purchase from 10/08/2023

The furniture is in accordance with the description and seems solid. The children like it a lot.

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Acheteur Vérifié

Published on 28/08/2023 à 19h18 following a purchase from 05/08/2023

Fast shipping

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Acheteur Vérifié

Published on 28/08/2023 à 18h22 following a purchase from 06/07/2023

Products suitable for children and readable site

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Acheteur Vérifié

Published on 28/08/2023 à 13h23 following a purchase from 13/08/2023

Superb quality Durable And made in Europe, the best!

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Acheteur Vérifié

Published on 28/08/2023 à 11h45 following a purchase from 11/08/2023

Great

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Acheteur Vérifié

Published on 28/08/2023 à 11h23 following a purchase from 12/08/2023

Very good site

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Acheteur Vérifié

Published on 28/08/2023 à 11h09 following a purchase from 15/08/2023

I am a childminder and I recommend this product for its color washing quality and usability

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Acheteur Vérifié

Published on 27/08/2023 à 12h24 following a purchase from 19/08/2023

Very nice presentation of the items for sale

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Acheteur Vérifié

Published on 26/08/2023 à 15h28 following a purchase from 02/08/2023

Order from 02/08 (1 month before school starts!) for pencils for my daughter, received on 11/08: 3 walking ropes! and no pencils despite the correct delivery note inside, complaint made online on the site + 2 phone calls (16 and 23/08) (there is a lot of delay in customer service!) Conclusion: 15 days of waiting still no news from customer service nor pencils for school starting in 1 week. Not serious and not responsive! I do not recommend!

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Acheteur Vérifié

Published on 24/08/2023 à 12h35 following a purchase from 16/08/2023

I didn't know this site but I highly recommend it.

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Acheteur Vérifié

Published on 24/08/2023 à 11h50 following a purchase from 16/08/2023

Perfect. Nothing to report. But try to find packaging suitable for the size of the products because too large is unnecessary...

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Acheteur Vérifié

Published on 22/08/2023 à 19h18 following a purchase from 14/08/2023

About €200 of order and no commercial gesture mentioned for my previous order of €1300, very disappointing. So more than disappointed with WESCO for product quality, prices, customer service. I do not recommend at all.

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Response from Wesco Published on 24/08/2023

Hello and thank you for sharing your shopping experience on our site. We are sincerely sorry to read about your dissatisfaction and we apologize. As a member of the Wesco & Me Advantage Club, you enjoy exclusive benefits all year round. After checking on our side, you do indeed have a gift voucher (sent to your email address and visible in your customer account) to use at the time of placing an order on our site. If some products from your order do not meet your satisfaction or are defective, our customer service is of course at your disposal at the following address: [email protected]. Have a nice day.

Acheteur Vérifié

Published on 22/08/2023 à 19h06 following a purchase from 09/08/2023

The only regret every time is the lack of promotions for childminders and the transport which is really long...

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Acheteur Vérifié

Published on 22/08/2023 à 17h32 following a purchase from 11/08/2023

Very good

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Acheteur Vérifié

Published on 22/08/2023 à 09h54 following a purchase from 05/08/2023

Delivery as expected

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Acheteur Vérifié

Published on 22/08/2023 à 09h49 following a purchase from 09/08/2023

Fast, good quality, very satisfying.

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Acheteur Vérifié

Published on 22/08/2023 à 09h40 following a purchase from 10/08/2023

Fast and reliable delivery

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Acheteur Vérifié

Published on 18/08/2023 à 15h12 following a purchase from 03/08/2023

Perfect as usual. Thank you

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Acheteur Vérifié

Published on 16/08/2023 à 19h14 following a purchase from 09/08/2023

Fast delivery (arrived before the expected date)

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Acheteur Vérifié

Published on 15/08/2023 à 10h20 following a purchase from 02/08/2023

Item as described arrived quickly by chronopost, it's perfect

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Acheteur Vérifié

Published on 15/08/2023 à 10h01 following a purchase from 07/08/2023

Fast shipping

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Acheteur Vérifié

Published on 14/08/2023 à 19h10 following a purchase from 04/08/2023

Clear and straightforward

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Acheteur Vérifié

Published on 14/08/2023 à 15h05 following a purchase from 01/08/2023

Perfect

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Acheteur Vérifié

Published on 14/08/2023 à 14h26 following a purchase from 04/08/2023

Very practical and very light

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Acheteur Vérifié

Published on 14/08/2023 à 12h56 following a purchase from 28/07/2023

Good quality

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Acheteur Vérifié

Published on 14/08/2023 à 10h56 following a purchase from 10/07/2023

Wesco bed: unbearable plastic smell. I had the plastic smell in my mouth, sore eyes, and my whole apartment smelled. I had to give the bed to someone who could air it outside. This is unacceptable; my baby is sleeping on the floor without a bed in the meantime. No response from customer service for over 15 days. Is this plastic toxic? Endocrine disruptor? In any case, as an adult, it makes me sick. I reported it to the DGCRF.

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Response from Wesco Published on 18/08/2023

Hello and thank you for taking the time to share your experience with us. First of all, we apologize for the inconvenience caused and our longer response time during this summer period. We are particularly attentive to the quality and safety of our products so that they can be used without delay by children. Moreover, all our products meet the most stringent standards and are subject to regular checks by independent laboratories and by our own laboratory. In this case, the product you ordered is guaranteed to be phthalate-free and complies with the NFS 54 045 standard. Our customer service has taken your complaint into account and contacted you today. Your satisfaction is our priority; we want to provide you with a solution and understand the origin of the problem with this emblematic WESCO product that has satisfied many customers for several years. We thank you in advance for your availability and hope you will give us a second chance by returning to our site later. Have a nice day.

Acheteur Vérifié

Published on 13/08/2023 à 23h48 following a purchase from 04/08/2023

Delivery on time, solid and compliant material. Perfect.

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Acheteur Vérifié

Published on 13/08/2023 à 15h24 following a purchase from 06/08/2023

Perfect

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Acheteur Vérifié

Published on 13/08/2023 à 15h14 following a purchase from 05/08/2023

Very good

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Acheteur Vérifié

Published on 12/08/2023 à 14h02 following a purchase from 30/07/2023

Very good site. Great promotions.

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Acheteur Vérifié

Published on 12/08/2023 à 10h51 following a purchase from 30/07/2023

Very happy

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Acheteur Vérifié

Published on 11/08/2023 à 20h52 following a purchase from 06/07/2023

Good quality products but item received not in accordance with the site description. Returned free of charge. I received a credit note to use on the site, but with shipping costs to add. I am unhappy with this experience.

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Acheteur Vérifié

Published on 10/08/2023 à 16h11 following a purchase from 02/08/2023

Fast delivery, too bad not to have received a gift with an invoice over 600 euros, it is necessary to reward loyal customers

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Response from Wesco Published on 17/08/2023

Hello and thank you for taking the time to leave us a review. We are sorry to read your disappointment, especially since we offer a loyalty program on our site called WESCO Advantage Clubs. By joining one of our Advantage Clubs, you benefit throughout the year from exclusive advantages to reward your loyalty to WESCO: free shipping, vouchers, access to private sales... We sincerely regret that you missed this opportunity during your order. We still hope that you will remain loyal to us and that we will have the opportunity to see you again soon on wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 09/08/2023 à 20h05 following a purchase from 01/08/2023

Order delivered on time

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Acheteur Vérifié

Published on 09/08/2023 à 17h33 following a purchase from 02/08/2023

Top! Products conform to the description

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