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S
Rating: 3 out of 5
Satisfaction level not very high since the material is not of good quality
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 3 stars
Reset filtersR
Rating: 3 out of 5
Satisfied overall except for the liquid gouache
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P
Rating: 3 out of 5
Defective zipper closure of the replacement cover
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Response from Wesco
Hello and thank you for taking the time to report this quality issue to us. We invite you to write to us at [email protected] specifying your order number and attaching a photo of the defective product. Our customer service team will do what is necessary to provide you with a replacement solution. We apologize for the inconvenience and thank you in advance for your understanding. We look forward to seeing you again soon on our site. Have a nice day.
-
Rating: 2 out of 5
Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.
A
Rating: 1 out of 5
Not satisfied with the product.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. Until now, we have never received negative customer feedback regarding this one. Your review does not specify the elements that may have disappointed you (quality, use...), making it difficult for us to provide an informed response. In the event that it is a problem concerning the quality of the product, we invite you to contact us at [email protected] (specifying your order number and product reference). We hope to better meet your expectations during your next visit to our site. Have a nice day.
F
Rating: 3 out of 5
The edges are quite high, but the underside is already a bit damaged.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to read your feedback regarding the quality of this product and we sincerely apologize. We invite you to contact us at [email protected] (specifying your order number and attaching a photo of the underside of the product). Our customer service team will take over and contact you very soon. We hope that you will renew your trust in us by returning soon to our site. Have a nice day.
S
Rating: 1 out of 5
The delivery occurred 4 weeks after the order. The delivery was delayed by more than a week compared to the announced date.
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Response from Wesco
Hello and thank you for sharing your feedback. We are aware that this particularly long delivery time can be disappointing and we sincerely apologize. Our teams are working daily to ensure that this type of situation occurs as rarely as possible. We sincerely thank you for your patience and hope that you will renew your trust in us by returning soon to wesco.fr. Have a nice day.
H
Rating: 1 out of 5
Order placed on June 18, due to the Olympics we were asked for a delivery by September 9 and there was no delivery. Finally receiving the deliveries in bits, the entirety still not received to this day. A request for a commercial gesture was made, but no response.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Unfortunately, due to the Olympic Games, many deliveries have been suspended. This halt may have impacted the return to normal deliveries, resulting in multiple shipments. We completely understand your dissatisfaction and sincerely apologize for this inconvenience. Our customer service has tried to contact you several times to offer a solution and messages have been left regarding this. We encourage you to call them back at the indicated number. We hope that once this disappointment has passed, you will give us another chance and that your next experience on our site will meet your expectations. Have a nice day.
M
Rating: 3 out of 5
VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61
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Response from Wesco
Hello and thank you for taking the time to detail your situation. First of all, we would like to sincerely apologize as the commitments were not respected. We fully understand the dissatisfaction this may cause. Our customer service will contact you during the day to propose a solution, which we hope will encourage you to give us a second chance. We sincerely hope to regain your trust and offer you a better experience during your next visit. Have a nice day.
C
Rating: 3 out of 5
The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this situation that is repeating itself. Our customer service handled your complaint yesterday and is taking the necessary steps to resend the product in question. We are sincerely sorry and hope that you will give us a second chance in the future to make a better impression. Have a nice day.
A
Rating: 3 out of 5
I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....
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C
Rating: 1 out of 5
DELIVERY TIME TOO LONG
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Response from Wesco
Hello and thank you for sharing your feelings about the delivery of your order. Our teams are constantly striving to ship orders as quickly as possible so that they reach our customers as soon as possible. We understand that this processing time may have seemed long to you, and we sincerely regret that it may have affected your overall perception of Wesco. After checking, we confirm that your delivery did indeed take place within the allotted time, according to the dates announced in your order confirmation. We thank you for your understanding and hope that you will trust us again by visiting us soon at wesco.fr. Have a nice day.
F
Rating: 3 out of 5
Quality product but delivery + customer service very average. Long shipping, package delivered late without information for 4 days, customer service not very responsive/effective.
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G
Rating: 1 out of 5
Delivery delay of more than 3 weeks! And the delivery person shows up without any email or SMS to warn. Without any commercial gesture from Wesco, I will not order from you again.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We fully understand your dissatisfaction regarding the delivery delay. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed, but we are sorry to learn that the carrier did not follow this process to communicate the exact delivery date to you. We sincerely apologize. We hope you will give us a second chance in the future and that we can serve you better. Have a nice day.
E
Rating: 3 out of 5
The packages arrived in two shipments. The recipient's name was not noted.
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C
Rating: 1 out of 5
I am very disappointed, ordered a rectangular table which should have 4 legs, I only received 3 legs, and I can't reach customer service. A case has been opened with after-sales service via email and to this day no response... Sending a leg so I can assemble my table should have been quick. For the price of the material, I am really disappointed... Otherwise, in terms of quality, nothing to complain about, it's really good material. Waiting for the missing leg to be able to assemble the little teddy bear table.....
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for this oversight in preparing your order. Our customer service has taken your complaint into account and will proceed with sending the missing leg. We thank you for your understanding and patience. We hope to have the pleasure of seeing you again on our site. Have a nice day.
N
Rating: 3 out of 5
Carrier needs to be reviewed. Major dysfunction during delivery.
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E
Rating: 1 out of 5
furniture without screws and despite the complaint, nothing received
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M
Rating: 3 out of 5
Delivery time too long The delivery date announced at the time of the order is not at all the delivery date. Date announced at the time of the order was September 2. Then an email saying from September 9 due to the Olympics, resulting in a final delivery on September 20. If I had known from the start about such a delay, I would surely have ordered elsewhere as I needed it as a childminder.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction regarding the delivery time. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed about the situation and the delivery delay. You had the option to refuse this delay and request the cancellation of your order with our customer service. We hope that despite everything, the product meets your satisfaction. We would be delighted to welcome you back to our site in the future. Have a nice day.
M
Rating: 2 out of 5
2 defective items! Customer service unreachable by phone.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. We are sorry that you received defective products and we sincerely apologize for the inconvenience caused. In order to provide you with a solution, could you please write to [email protected] specifying our order number and attaching photos of the damaged products? We are particularly sorry for this situation and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
O
Rating: 1 out of 5
Very dissatisfied because there were many problems with the delivery of my order and I ultimately never received it!!!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry that the delivery service did not meet your expectations and our quality commitments. We fully understand your dissatisfaction and we apologize. Our customer service has offered you a credit for your next order and we sincerely hope that you will give us the opportunity to provide you with a more satisfactory experience in the future. Have a nice day.
V
Rating: 3 out of 5
Products conform to the order, but the package was damaged upon delivery
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F
Rating: 1 out of 5
I did not receive the correct product.
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Response from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for this error. Our customer service has processed your complaint and is taking the necessary steps to ship the product corresponding to your initial order. We thank you for your understanding and hope you will return to our site next time despite everything. Have a nice day.
D
Rating: 1 out of 5
The site is not the problem, it is rather the customer service that delays orders 15 days after validating them for fallacious reasons.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery of your order was delayed. This summer, due to the Olympic Games in Paris, our delivery providers faced access constraints in certain areas, which unfortunately impacted delivery times. We did our best to inform our affected customers by email and sincerely regret that this extended delay may have caused you inconvenience. We understand your frustration, but this situation remains beyond our control. We hope to have the opportunity to serve you again under better conditions and thank you for your understanding. Have a nice day.
B
Rating: 2 out of 5
Scheduled delivery between August 16 and 18. Excuse of the Olympics for not shipping it. Need to send an email to ensure that the postponed delivery in mid-September happens before the Paralympic Games to hope to receive it before the start of the school year. Thanks to the person who acted quickly.
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S
Rating: 3 out of 5
The site was often down when I wanted to track my package.
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R
Rating: 3 out of 5
Satisfactory but still waiting for part of my order and a response to my email regarding the chair issue (split backrest). Thank you in advance.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We apologize for the delivery issues encountered. Our customer service has already arranged for a new chair to replace the damaged one. Meanwhile, our logistics team is investigating with the concerned carrier to locate the missing packages. We hope you will trust us again by returning to our site soon. Have a nice day.
A
Rating: 3 out of 5
I am mixed. Happy with some items and very disappointed with others.
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A
Rating: 3 out of 5
Improve the packaging
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H
Rating: 3 out of 5
Delivery changed 3 times and in the end the day I was delivered was not mentioned
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G
Rating: 1 out of 5
The delivery was terrible... the package was slipped between two mailboxes, we didn't find it on the day of delivery, we contested the delivery. The return from Chronopost and Wesco was 'The package was deposited in the mailbox in a safe place' we found the package 10 days later.... obviously, it got wet and molded. We are waiting for a refund or a gesture...
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Response from Wesco
Hello and thank you for sharing your customer experience with us. We are sincerely sorry for the inconveniences you encountered during delivery, which do not correspond at all to the quality of service we offer. We have informed our logistics department to ensure that this situation does not happen again in the future. Your complaint has been handled by our customer service and new products have already been shipped to you. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
N
Rating: 3 out of 5
The navigation on the site is quite good. But I couldn't get someone on the phone, it never answers! and by email, no one replied to me either regarding a problem with stains on the wall mattresses ordered for a nursery!! Given your prices, I find this outrageous!
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N
Rating: 1 out of 5
Waiting for a response regarding the complaint made. - delivery times not respected. incomplete delivery - damaged furniture....
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the issues encountered. Meeting deadlines and the quality of our products are at the heart of our commitments, and we regret that this was not the case this time. Due to the back-to-school period, our customer service is indeed experiencing a longer response time. However, we assure you that our team will contact you by the beginning of next week to resolve this issue. We fully understand your dissatisfaction and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day
E
Rating: 3 out of 5
It's good material, no worries. Only, the delivery was made on the day of the start of school. For beds for the students, it's not ideal for the teacher and her ASEM to prepare. I had to call Wesco to be delivered urgently on Monday morning. The delivery person kindly dropped the box in the classroom.
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E
Rating: 3 out of 5
Nothing to report
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E
Rating: 1 out of 5
It was agreed for delivery on August 27, 2024. I was present in the morning, 2 of my colleagues during the day. The delivery person had my personal phone number. No one showed up at the school and the delivery tracking was updated for a delivery scheduled for September 5, after the start of classes.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We completely understand your frustration and sincerely apologize for this inconvenience. We are particularly sorry that the delivery did not take place on the scheduled date, despite your presence. We know how important this order is, especially before the start of the school year, and we are aware that this situation puts you in a delicate position. Since the delivery is handled by an external carrier, we remain dependent on their level of commitment. We have informed our logistics department of the problem in order to obtain explanations from the concerned carrier. If you encounter any further difficulties related to the delivery of your order, we invite you to contact our customer service directly at 05 48 800 166. We hope to have the opportunity to provide you with a better experience during your next visit to wesco.fr. Have a nice day.
L
Rating: 3 out of 5
No issues with the site and placing an order, however, there was a delay in delivery that we can understand but our structure was closing for the holidays, we had clearly indicated this and we were still delivered during our absence without being informed. No one called us to let us know that our delivery had been delivered elsewhere.
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M
Rating: 3 out of 5
I placed an order at the beginning of July for my son's return to school. Delivery time 4 weeks okay. But the day before the presumed delivery, I receive an email indicating a delay in delivery. Fortunately, I contacted customer service who informed me that the model is no longer available. I was able to purchase another similar item. But no email to inform about the cessation of production of this item.
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Response from Wesco
Hello and thank you for sharing your feedback. We regret this lack of communication and we sincerely apologize. We hope you will give us a second chance to make a better impression by visiting our site again next time. Have a nice day and a bit in advance, good return to school for your son!
T
Rating: 2 out of 5
The ordering system is not suitable for professionals (schools). It is difficult to order without going through an online purchase. An order via phone and the accompanying advice would be more practical than ineffective searches.
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Response from Wesco
Hello and thank you for taking the time to evaluate your shopping experience on the site. We are sorry to hear that it was not optimal for you. The site offers different options specifically dedicated to professional purchases: the possibility to split your order into several packages, have your order validated by a third party, manage an allocated budget from your customer account... Our technical teams do their best to make the use of the site as smooth as possible. However, if you encountered a blockage, we remain available at the email address [email protected] in a logic of continuous improvement of our services. Have a nice day.
C
Rating: 3 out of 5
Initially, it's a beautiful, thick, and sturdy table; unfortunately, it arrived crushed on one corner. I am still waiting for a response from Wesco... Otherwise, I think it's really great for the little ones I welcome thanks to its adjustable legs.
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