Customer reviews of Wesco

Hello and thank you for sharing your point of view. Upon reading your comment, we would like to clarify a few points to avoid misleading future buyers. Our motor skills modules are manufactured in France in Sarthe and Deux-Sèvres by teams of leatherworkers with recognized expertise for many years. Our products are checked at all stages to ensure a high level of quality and comply with current safety standards. In the event of a proven quality issue, we invite you to submit a complaint to our customer service at [email protected] specifying the problem encountered and attaching photos. Finally, we remind you that in the product sheet we clearly specify the dimensions of the product, the use for which it was designed ("Small dimension version of our BABImodules, the MINIS were specially designed to fit small spaces or to quickly set up a motor skills course in a multi-use space") and that this information is supported by visuals and videos in real situations with children aged 1 to 3 years. If you have a sufficiently large space in your structure to accommodate a motor skills course, we advise you to turn to our emblematic BABIMODULES range. Finally, if you need advice on our different ranges before placing an order, don't forget that there are various options available to contact our customer service (https://www.wesco.fr/services-client.html): online chat on our site, phone call at 05 49 800 166. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are sorry to read your review and regret that the delivery service was a source of disappointment. Our logistics service will pass the information to the concerned carrier to ensure that future deliveries meet the contractual provisions. This situation remains independent of our will, and it is difficult for us to identify retrospectively the circumstances under which the delivery person presented themselves at your home. We still hope that you will remain loyal to us by visiting our site again soon. Have a nice day.

Hello and thank you for taking the time to share your feedback despite your completely legitimate dissatisfaction in this case. We sincerely apologize as the chosen delivery method did not live up to its promises. This situation should not have occurred, so we are informing our logistics service to ensure that the necessary actions are taken with the carrier in question. Meanwhile, our customer service will get back in touch with you to offer a refund of the shipping costs. This delivery problem is independent of our will as it is related to the carrier's commitments that were not respected. Thus, we hope to count on your understanding towards us. We look forward to seeing you again soon on wesco.fr, and we wish you a very nice day.

Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for the problem encountered, our customer service has taken your complaint into account and is doing what is necessary to resend the missing parts to you. We regret that your trust in Wesco is diminishing with each order and we want to reassure you about our quality and safety standards, which we remain uncompromising on. We sincerely apologize again and hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry for the preparation error of your order and we apologize. Our customer service has contacted you and is doing what is necessary to provide you with a solution as soon as possible. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.

Hello and thank you for alerting us this way. We are sincerely sorry for the problem encountered. Sometimes our orders suffer from the unpredictability of transport and the products are mishandled. Our customer service has processed your complaint and has taken the necessary steps to ensure that the product is reshipped quickly. We thank you in advance for your patience and understanding. We hope that despite this incident, you will come back to see us soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are sincerely sorry for the problem encountered and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you the missing part. We thank you in advance for your patience and hope that you will still visit us soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience with us. First of all, we sincerely apologize for the damaged product. Despite the care we take in preparing orders, it happens that they suffer from the uncertainties of transport, and we are equally sorry for this outcome. Our customer service has taken your complaint into account and is doing what is necessary to send you a table top that meets our quality standards. We thank you for your patience and hope that you will enjoy visiting us again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to report the problem encountered. We sincerely apologize as this situation (beyond our control) should not have occurred and goes against our quality commitments. We have just informed our logistics service so that the necessary actions are taken with the concerned carrier and that this does not happen again. We hope that your trust in Wesco will remain intact and that you will return to see us soon on wesco.fr. Have a good day.

Hello and thank you for taking the time to share your feedback. We are sorry to read about your dissatisfaction and we sincerely apologize. Unfortunately, there was a temporary stock shortage on this slide reference which consequently impacted the initially planned delivery time. Our customer service informed you by email in mid-February about this delay. We hope that the slide will bring joy to the children and that you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a good day.

Hello and thank you for taking the time to alert us in this way. We sincerely apologize for this delay in response and thank you for your patience. Our customer service has acknowledged your complaint and is proceeding with the shipment of the missing part. We hope that in the end, the product will meet your satisfaction and that you will trust us again by returning to see us soon on wesco.fr. Have a good day.

Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered and we present our apologies. Our customer service is sending the initially missing products. You will soon be able to view our 2024 catalog online via the following link: https://www.wesco.fr/nos-catalogues.html. We thank you in advance for your understanding and hope to see you again soon on wesco.fr. Have a good day.

Hello and thank you for taking the time to alert us this way. We sincerely apologize for the problem encountered and we offer our sincerest apologies. Our customer service is proceeding today with a new shipment of the product as a replacement. We thank you in advance for your patience and understanding while waiting to receive the product again. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to alert us this way. We sincerely apologize as our quality commitments have not been met. Our sales service is doing what is necessary to resend the concerned products to you. We thank you for your positive feedback on the accessibility and ease of use of our site. We hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a good day.

Hello and thank you for sharing your shopping experience with us. Our customer service has contacted you regarding your upcoming orders. Our site indeed allows linking to an organization authorized to pay your invoices. To guide you, we invite you to consult our FAQ: https://www.wesco.fr/faq.html#commande. In light of these explanations, we hope to see you again soon on our site. Have a nice day.

Hello and thank you for taking the time to share your experience with us. You placed orders by phone and online, which explains why your orders were shipped multiple times. Our customer service has contacted you to remedy the situation. We hope your future orders will go more smoothly and that they will meet your satisfaction upon receipt. We thank you for your loyalty and wish you a very good day.

Hello and thank you for taking the time to evaluate this product. As we specify in the product designation, it is indeed an empty bottle. We regret that you missed this information during your order. Our service has acknowledged your complaint and will propose a solution. Despite this disappointing shopping experience, we hope you will visit us again soon on our site. Have a nice day.

Hello and thank you for sharing your point of view regarding the use of our site. As we specify in our FAQ (https://www.wesco.fr/faq.html#commande), you have the option to submit your order to a third party on the billing page. This is the case, for example, if you are a daycare or a school and the order needs to be paid by your city's municipality. Finally, you have the option to directly request your invoice online from the 'my orders' section in your customer area. We hope that these elements will help you better use our site in the future and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.