Customer reviews of Wesco

Hello and thank you for taking the time to leave a review following your purchase. After our investigation, indeed the contractual conditions of express delivery were not respected and we sincerely apologize for this incident. Our customer service is currently taking the necessary steps to refund you the shipping costs corresponding to the express delivery. We hope that the wooden kitchen will still bring you satisfaction and that it will provide long hours of play for the children. We would be happy to have a second chance to make a better impression and to see you again in 2024 on our wesco.fr site. Have a nice day.

Hello and thank you for taking the time to evaluate this product. To help you make the right choice, we specify the dimensions and other technical characteristics on each product sheet. We are sorry that you missed this information. We look forward to seeing you again soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave us a review. According to our terms and conditions, shipping costs are free for purchases over 250€ . In your order case, joining our Advantage Club would not have made a difference since the products you chose are not eligible for delivery to a pickup point (which is free from 25€ of purchases). Finally, the eco-participation is a legal obligation regardless of the merchant site. We invite you to consult our dedicated page on eco-participation to better understand it: https://www.wesco.fr/tri-et-recyclage-du-mobilier.html. We hope the products meet your satisfaction and that you will come back to see us soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to alert us through this channel. Our customer service has received your request and will process it today. The missing products will be resent. We sincerely apologize for this oversight and hope that it will not affect the trust you have in Wesco. Have a nice day.

Hello and thank you for taking the time to evaluate your experience on our site. To help us improve, could you detail the issues you encountered? Thank you for your feedback, hoping to see you again soon on our site. Have a nice day.

Hello and thank you for taking the time to alert us. Our customer service responded to you on November 30, specifying that the missing product would be resent. It should reach you very soon. We sincerely apologize for this inconvenience and hope you will visit us again on wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered. From reading your comment, it is difficult for us to know if it was an oversight at the time of order preparation or if it was a problem related to the transport of your order (damaged package and lost parts). However, in order to provide you with a solution, could you please write to us at [email protected] specifying the missing parts (screws or others)? Our customer service team will do what is necessary to send them to you as soon as possible. We sincerely regret the inconvenience caused and we hope to see you again soon on wesco.fr. Have a good day.

Hello and thank you for sharing your feedback. After checking on our side, the delivery of your order was estimated between 17/11 and 20/11. The product you ordered was available earlier and was delivered to you 3 days before the announced date. We regret that this delay was not fast enough for your taste. Nevertheless, by choosing WESCO you are trusting a French SME whose teams do their utmost every day to ensure quality services and satisfy customers. We are sorry to read that the phone reception was not as warm as expected and we hope you will give us a second chance by visiting us again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused. Our teams prepare each order with care; unfortunately, it can happen that they suffer from the unpredictability of transport, independently of our will. On our side, we have informed our logistics service to get in touch with the carrier in question. If the product is damaged or unusable, we invite you to file a complaint at [email protected]. We hope you will not hold this unfortunate experience against us and that you will come back to see us soon on wesco.fr. Have a good day.

Hello and thank you for taking the time to express your opinion. Your order contained two products with incompatible dimensions for shipping in a single package. Additionally, when placing the order, you have the option to choose delivery in one go so that your order leaves our warehouse when all products are available. As part of our CSR policy, our teams are indeed working on improving our shipping packaging, and new solutions will be implemented in 2024. We hope to see you again soon on wesco.fr and wish you a very good day.

Hello and thank you for taking the time to write to us to share your feedback. We apologize for the inconvenience caused. Sometimes our orders suffer from the unpredictability of transport and the delivery service does not meet our quality commitment. Our customer service is proceeding with a new shipment of your order. We thank you in advance for your patience and hope that the products will meet your expectations. We look forward to seeing you again soon on wesco.fr, and we wish you a very good day.

Hello and thank you for alerting us this way. First of all, we thank you for your loyalty and the trust placed in WESCO. We sincerely apologize for the partial delivery of your order. After our investigation, the last package is currently in transit and should normally be delivered within 2 days. If this is not the case, you can write to us directly at [email protected]. We hope you will not hold this exceptional situation against us and that you will always be satisfied to come back to us on wesco.fr. Have a nice day.

Hello and thank you for sharing your feedback with us. We sincerely regret the situation you are in and we offer our sincerest apologies. After an internal investigation, we have confirmed that your package was lost by the carrier. A new order is being prepared on our side and will be shipped as soon as possible so that it reaches you quickly. The uncertainties of transport are beyond our control and we hope you will not hold this against us. We look forward to seeing you again soon on our site wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your point of view with us. Our web team works with a continuous improvement mindset to make the experience on our site as smooth as possible. In order to better satisfy our customers, we are open to all suggestions and invite you to write to us at [email protected]. Regarding our return policy, it is explained in our terms and conditions. We remain available at [email protected] if you encounter a problem with a product ordered. We hope you will visit us again soon at wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the failure to meet the delivery deadline and we understand your dissatisfaction. The product you ordered has unfortunately been a victim of its success, its restocking has delayed its delivery to your home by several days. We do not control the daily schedules of the delivery drivers; however, we will pass this information on to the delivery provider so that a more precise delivery time can be communicated for future orders. We regret that your experience on our site has been so disappointing and does not meet our commitments to satisfy our customers. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.

Hello and thank you for taking the time to explain your situation. In our T&Cs, we specify that membership in the Advantage Club allows free delivery to a parcel relay from €25 of purchase only on eligible products. Your order contained non-eligible products which explains why you could not benefit from free delivery. Your emails went unanswered because you replied to automatically sent emails (order confirmation in particular). We remain at your disposal at [email protected]. We hope that the explanation of the contractual elements of our Advantage Club will allow you to no longer doubt our honesty. We look forward to seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. Our web team is currently working on improving the search tool on our site. An easier and more precise search will soon be available to provide a better user experience and satisfy our customers. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We sincerely apologize, and we regret that your experience with Wesco has gone this way. Our customer service is aware of the partial delivery and has just proceeded with a new shipment of the missing items. However, our customer service was never informed of the problem encountered with the activity ball. Therefore, could you please submit a complaint to the address [email protected] so that we can provide you with a solution? We renew our apologies and hope you will give us a second chance to make a better impression by returning to us later on wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. Our customer service has taken your complaint into account, and the rest of your order will be delivered next week. We sincerely apologize for the inconvenience caused and thank you in advance for your patience. We hope you will give us a second chance to make a better impression by returning to us soon on wesco.fr. Have a nice day.

Hello and thank you for sharing your feedback. We assure you that we comply with regulations and that we do not have your banking details in any way. Your first order attempt failed at the payment stage, so there was no financial transaction for that one. On the same day, you placed a second identical order that was successfully completed and the payment was validated. Furthermore, according to our General Terms and Conditions of Sale, delivery is understood to be at the foot of the building (no delivery upstairs). Therefore, there was no bad faith on the part of the delivery service. We hope that these elements will ease your doubts about us and that you will one day wish to return to us on wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We sincerely apologize and regret that our quality commitments did not meet your order. We invite you to file a complaint at [email protected] specifying the problem encountered with photos of the product in question. Our customer service will provide you with a solution as soon as possible. We hope you will give us a second chance to make a better impression by visiting us again soon on www.wesco.fr. Have a nice day.

Hello, we thank you for taking the time to share your opinion regarding the information about the availability of our products on our site. Currently, when products are available within 1 to 12 weeks, the availability date is notified in the product sheet. When the availability date exceeds 12 weeks, the product is marked as unavailable, with, in both cases, the possibility of being alerted by email as soon as the product is back in stock. To allow our customers to make the right choice, this information is highlighted in red, under the 'add to cart' button, so that it is clearly visible. We are sorry that you missed this information and that it could not be useful to you. We still hope that the ordered products will fully satisfy you and that we will have the opportunity to see you again soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. Our teams are continuously working to improve the browsing experience on our site. Because feedback from our customers is valuable for progress, we invite you to write to us at [email protected] specifying the points to improve to make our site even more intuitive. We thank you for your loyalty and hope to see you again soon on wesco.fr. Have a nice day.

Hello and thank you for alerting us this way. Our customer service is taking the necessary steps with the carrier, your report is being processed. We sincerely apologize for the inconvenience caused and thank you in advance for your patience while your case is being processed. We hope you will give us a second chance by coming back to see us soon on wesco.fr. Have a good day.

Hello, we thank you for taking the time to share your experience with us. First of all, we are sorry to read your dissatisfaction regarding our reception and we understand your disappointment. We place great importance on the quality of our services such as listening or advising, and we would like to sincerely apologize for this exchange, which was not representative of our commitments. Regarding delivery times, we believe there may have been some confusion. Indeed, you can find at the bottom of our website www.wesco.fr information mentioning the 48-hour delay, but this element concerns the dispatch of products, not delivery, the exact mention being 'Dispatch in 48h'. We indicate in our general sales conditions a delivery time between 3 and 5 days. It is also specified that 'This delay is not guaranteed for orders containing a large quantity of items'. We regret that this information was not useful to you. However, we hope that the ordered products will fully satisfy you and encourage you to give Wesco another chance. Have a nice day.