Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Well-made site with lots of very interesting products despite still very high prices. Perfect delivery on time and very nice delivery person. Mixed review on the ordered product: the bed is good overall: suitable for the development of children's autonomy, bio-sourced materials, nice shape and color, practical size as there is no need to change the mattress compared to a crib... But for 200€, I would have liked a bit more quality: after 10 days of use, it is deformed because the edges do not hold up against the baby getting in and out of bed several times a day. I'm also afraid that the seams will come loose quickly. Too bad because it's Wesco material that is used in my children's nursery, it seemed solid to me; that's why I ordered from their site. I thought I was paying for quality that would serve both children (they are 1 year apart)... Today, I'm not sure that the bed will be usable for the youngest... We'll see in the long term...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2022
I paid for a chronopost for nothing hoping for a delivery scheduled for Monday 5/12 in vain because the address I wrote during payment was only communicated halfway, yet it was to be delivered to the only care house in this location, which I had also indicated, but neither wesco nor chronopost called or emailed me to resolve the delivery, nothing before my call to only understand that I was the only one penalized by this communication error between wesco and chronopost despite the address indicated on the wesco site.
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Response from Wesco
Hello, thank you for taking the time to share your experience with us. We understand your disappointment regarding this delivery that did not go according to WESCO's quality commitments and we apologize for that. To compensate you, our customer service will contact you to refund the express delivery. We hope that despite this unfortunate experience, your order will bring you full satisfaction in use and will encourage you to give our site a second chance, have a good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2022
The dimensions are larger than stated in the description, 127 cm instead of 120 cm, so it does not fit the mattress. The fabric seems very thin, I hope it will last over time.
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Response from Wesco
Hello, thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointment regarding the use of this 2-in-1 duvet/fitted sheet. Since its introduction to the collection, we have received very few negative feedbacks and none concerned the dimensions of the product. Following your feedback, we have verified the product dimensions to ensure that the description is accurate. The dimensions after washing of this 2-in-1 duvet/fitted sheet are indeed 120 x 60 cm to be used with our 120 x 60 cm mattress. If you wish to return it, our after-sales service is available by email at [email protected]. Hoping to see you again on our site despite everything, have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2022
I never received my order even though it was shipped on November 17. The customer service is unreachable so I don't know what's going on. I sent an email and they offered me a complaint that will be processed within 10 days, unacceptable!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
Why charge for a colissimo if we are picking up our package at a relay point? A relay point that can be the post office anyway! Might as well have it delivered by the post office in that case, we use less gas!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2022
Every time I clicked on a product when I wanted to return to the list of other products it took me back to the beginning and it's annoying
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
Disappointed with the plate received. It's simply plastic while I expected melamine or something resembling porcelain
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2022
The order tracking showed my order as nonexistent, so no information on the delivery. Product delivered to a pickup point for over a week without info (my order almost went back...) while the delivery was normally scheduled to home. Info obtained after contacting customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
Regarding the delivery, the delay was too long. No possibility to schedule a delivery before 1 month after the order, which is very unfortunate
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2022
Unsatisfactory delivery, package left in the rain in front of the building, in view of everyone, while the staff was present. The delivery person didn't even try to ring...
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Response from Wesco
Hello, we thank you for taking the time to share your feedback with us. We completely understand your disappointment with this delivery experience that does not meet WESCO's quality standards. Thanks to this type of feedback, we can report these issues to our logistics service, which can then take measures to ensure that this situation does not happen again. We hope that despite this bad experience, your order will fully satisfy you and encourage you to give WESCO another chance! Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
It is indicated that there are two pallets in the preparation slip, but there is only one. The mat is indicated as delivered, but not received.
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Response from Wesco
Hello, thank you for taking the time to share your opinion with us. We understand your disappointment at receiving only part of the order, and we apologize for the inconvenience caused. Our customer service team has taken your complaint into account, and we will send you the missing pallet quickly. Regarding the mat, we are currently taking the necessary steps to retrieve the package and send it to you. We hope that despite this bad delivery experience, our products will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
Website and products of good quality. However, there is no order tracking; the package arrives unexpectedly without any prior information.
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Response from Wesco
Hello, thank you for your feedback. We are delighted to read your appreciation regarding our products and our website! However, we understand your surprise at not having tracking information after your order. After checking with our web team, a confirmation email was sent to you on 04/11. In this email, you could find a tracking link for your package, allowing you to follow its delivery by the Post. We are sorry that you did not have access to this information, which should allow our customers to organize themselves for a good delivery service. We hope that despite this experience, your order will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2022
The communication regarding the delay of certain items, the delivery in kit form... The delivery was not top-notch with damaged boxes, we had to help unload the material.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
In general, I am always very satisfied with everything except for this last order regarding the aquarium lamp. However, I have already ordered this item without ever having any problems.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2022
You entrusted my order to a terrible carrier who left the 4 packages on my doorstep for anyone to see, risking them being stolen. This is unacceptable. I was not at home since the delivery was scheduled between November 16 and 18. The order seems correct although I have not assembled the beds. I have no issues with the quality of your items. Avoid this carrier GLS in the future, which many say does a poor job; the packages were left haphazardly and prevented my neighbor from leaving his house. The carrier is also unreachable. Thank you.
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Response from Wesco
Hello, we thank you for notifying us through this channel. Indeed, the order was delivered before the announced deadlines and we understand your disappointment regarding this delivery experience. We have escalated your feedback on this unsatisfactory service to our logistics department so that they can take the necessary measures to prevent this situation from happening again. We hope you will give WESCO another chance and we look forward to seeing you again soon on wesco.fr, have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2022
ARCHIbloc BRICKS C Very thin cardboard compared to the old Wesco bricks! They are labeled as multicolored while only one color is assigned per size of brick! It's not the same thing!!! So I ordered 40 large bricks and they all arrived blue!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2022
Returns are too complicated and the return shipping costs are quite high for the customer. This is not normal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2022
Package never received, even though we were on tour: no tracking.
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Response from Wesco
Hello and thank you for alerting us through this channel. Indeed, the delivery of your package did not happen as quickly as expected due to an incomplete address on your customer account. Our carrier has informed us that they contacted you to clarify the address and presented themselves several times. To avoid this situation from happening again, we invite you to carefully check your delivery address when placing your order. Our customer service indicates that the delivery was successfully made on 29/08, and we hope that our products will meet your satisfaction and that we will see you again soon on Wesco.fr, have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2022
Difficult to rely on the catalog, a call to your order service should not be necessary to find items/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2022
I made a request to customer service 5 days ago but I still have no response!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2022
Disappointed with the delivery time: I received my product on September 1st, it's deplorable. I don't understand how it could take more than three weeks to prepare my order and another two weeks to be delivered
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2022
Complicated navigation as soon as we go to another page. The site does not keep the chosen section and the items placed in the cart. Always have to redo it!
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Response from Wesco
Hello, thank you for your feedback. Your browsing experience on our site did not satisfy you, and we are sorry for that. After forwarding your comment to our web team, it seems that we have already encountered a similar problem, the browser, which was more up to date, was then the cause. We recommend updating your browser, as the problem may come from there. If this is not the case, we would like to thank you for taking the time to share your experience with us. Our teams are mobilized daily to continue improving our site and your feedback is valuable to us, as customer satisfaction is our priority. We hope you will give Wesco another chance and we wish you a good day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2022
2 missing items in my package, no response to my complaint email. The material is quite quality but in case of issues, don't expect the site to compensate or respond!
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Response from Wesco
Hello, thank you for taking the time to alert us this way. We understand your disappointment regarding the processing time of your complaint and we apologize for it. Our after-sales service is mobilized daily to respond to our customers, however, they sometimes have a delay of one or two days in processing. We hope that the solution proposed by our team during the processing of your complaint, namely the reshipment of the missing products, satisfies you. Our after-sales service has noted that the package presented to you had been re-taped, we are forwarding this experience to our logistics service to prevent this situation from happening again. We sincerely hope that the response provided by our team will encourage you to give Wesco a second chance, have a good day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2022
Hello, very angry, the deadlines are not respected and we are very poorly received on the phone despite an order of almost €10,000!!!! We are opening our nursery on September 1st and we will not have tables or chairs for the children.... We will have to go camping. We should have been informed from the start; I would have placed my order elsewhere. Not professional at all. This is my first order and my last... the director.
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Response from Wesco
Hello, thank you for taking the time to write to us. We understand your disappointment and apologize for the inconvenience caused. For several months, the health crisis and more recently the unstable geopolitical context have disrupted logistics activities, causing us supply and transport difficulties. We are doing our best to ship our customers' orders as quickly as possible and to inform them about delivery times. That is why the order confirmation message sent to your email on August 2nd mentions two different delivery dates, between August 16 and 18 for the first part of the order, and between September 21 and 23 for the second part of the order. We regret that you were not aware of this information. We invite you to contact our customer service at 05 49 80 01 66 starting September 1st, who will be able to inform you about the shipment of the rest of your order. Despite this bad experience, we hope that our products will bring you complete satisfaction in use, and that you will give WESCO another chance. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2022
Nothing to say about customer service. Here it is more about the amount of cardboard sent and plastic used for our order of 20 hedges arriving in 20 different boxes. It would have been preferable to group the hedges with as little cardboard and plastic as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2022
I am very happy with the products but not with their delivery... one of my items was supposed to arrive later, a one-week delay... I have been waiting for several weeks. I will think twice when the product is announced with a wait!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2022
I am a childminder. I order often and find it a shame not to have a discount or a loyalty card. But I really like the products offered. Fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2022
I never received my order, the carrier GLS indicated that it was delivered and signed. I can't reach them. Wesco asked me to fill out an online complaint form without telling me the follow-up of events. I ordered on July 14, it is now August 10 and I have no news. I paid for the item not received and the delivery not made. The after-sales service is deplorable.
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Response from Wesco
Hello and thank you for taking the time to provide us with your feedback through this channel. Our service regarding the shipment of your order did not meet our quality commitments, and we apologize for this situation. We are forwarding the information to our logistics department, which will be able to liaise with the carrier in question regarding this incident, which is beyond our control. Our customer service team received your complaint on August 5th, processed it today, and got back to you this morning. We hope that the proposed solution, namely a full refund of your order, will satisfy you and encourage you to give WESCO another chance. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/07/2022
Items received by mistake
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Response from Wesco
Hello, thank you for alerting us through this means. We apologize for the inconvenience caused. We invite you to contact our after-sales service by email at [email protected], so we can understand the problem to prevent it from happening again in the future and offer you a solution to resolve it. Hoping to see you again soon on our site, have a good day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2022
With Wesco, it's always the same; I am always disappointed with the quality, especially when you see the prices!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2022
Order delivered faster than the announced deadline, so I wasn't home, and to this day I don't know where my package is or if there will be another delivery attempt... A bit disappointed with the delivery. However, no issues with the site and the ordering process.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2022
The product satisfied me. Delivery on time. For the delivery, why wasn't I informed that the package had arrived? It was left in full sun during a heatwave. The products were boiling when I found them! I am worried about keeping them and that they remain usable in the medium term.
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Response from Wesco
Hello and thank you for sharing your experience with us through this means. We have inquired with our supplier to find out if strong exposure to heat could alter the product. In the case of exposure to high heat, if the packaging of the modeling clay has been opened, the clay will harden quickly, making it difficult to shape. If the packaging has not been opened, the clay should still be easy to work with. Exposure to the sun does not cause any other effect than the possible hardening of the dough. If you find that the clay has become difficult to shape due to this exposure to the sun, we invite you to file a complaint with our customer service at [email protected]. Our team will then be able to offer you a solution. We have reported your experience with the carrier to our logistics service, so that this situation does not happen again in the future. We hope we have answered your questions and that, despite this unfortunate experience, you will give Wesco another chance. Hoping to see you soon on our site, have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/07/2022
The order received is incomplete. I cannot assemble the play kitchen. For the price paid, I expected a quality service. I will go to IKEA next time...
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Response from Wesco
Hello, we thank you for notifying us of this problem through this means. Indeed, if you received an incomplete order, it seems that it is an error on our part and this does not correspond to our quality commitments. We understand your disappointment and sincerely apologize for the inconvenience caused. We attach the utmost importance to our customers' satisfaction, which is why we are keen to offer you a solution that will fully satisfy you. To do this, we invite you to contact our customer service at [email protected] or at 05 49 80 45 05 and to send them a photo of the incomplete package in order to make a complaint. We will strive to provide you with a response so that you can quickly enjoy the ordered play kitchen. We hope you will give WESCO another chance, have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2022
Regarding the site, it can be a bit confusing when you don't know the product designation. But after calling, I was very well informed about what I wanted. For the delivery, it was quick, I only regret that the carrier GLS sets a time slot from 8:00 AM to 6:00 PM, without giving a date and does not take into account the indications mentioned during my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2022
Not very explicit ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2022
Fast delivery, nothing to say.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/07/2022
Very bad delivery service.
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Response from Wesco
Hello, thank you for your feedback. We apologize for the bad experience you had. Customer feedback allows us to reflect and improve, as the quality of our services and customer satisfaction are our priorities. Please feel free to detail how the delivery service disappointed you, so that we can address it and provide our customers with an optimal delivery experience. We hope to see you again on our site and wish you a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
Correct navigation, impeccable delivery but disappointed by the items bought in duplicate for two birthdays, unfortunate for me!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
You cannot validate the requested quote directly on the site. Wrong delivery address!!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Error on the order and arrival of mismatched products.
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Response from Wesco
Hello and thank you for taking the time to give us feedback. We understand your disappointment in receiving the wrong package out of the three you were expecting. We sincerely apologize for the inconvenience caused. We thank you for contacting us, allowing us to offer you a solution to correct this problem. As agreed with our customer service, we will send you the correct product along with a prepaid label so you can return the wrong package at our expense. We hope this solution works for you and that you will give WESCO another chance. Have a nice day.
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