Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Nothing was normal about this order even if everything ended very well! I did not receive a confirmation email for my order. I was not informed of the delivery either by Wesco or by the carrier, fortunately we were present. Curious, right? Marie-Odile Blanvillain
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
Waiting for a response to my complaint (damaged item received and poorly protected for transport). After-sales service overwhelmed...
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Response from Wesco
Hello, thank you for taking the time to alert us through this channel. We understand that this experience did not meet your expectations, and it does not reflect Wesco's quality commitments. We are currently in contact with the carrier to understand the origin of the defects found on the product and to avoid the problem from happening again in the future. Our customer service has received your complaint and will get back to you soon to offer a solution, which we hope will encourage you to give our site a second chance. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2022
Delivery time not respected even though everything was in stock at the time of my order. Moreover, I had to contact them because there was no news.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
Even though we still prefer the catalog which gives us a global view of different products more easily, the site is pleasant and easy to use. However, I have been trying since this morning (30/05/2022) to log in to establish new quotes but it's impossible: do you have site issues today?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2022
A wait of 3 months to receive the product. The delivery date has been postponed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
sofa arrived damaged. The carrier I saw deliver dragged the sofa on the ground! contact for return. poor handling of the return
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Response from Wesco
Hello and thank you for alerting us this way. The delivery of your order was not carried out according to WESCO's quality commitments and we are sorry for the inconvenience caused. We invite you to contact our customer service at [email protected] or at 05 49 80 45 05 so that we can offer you a solution quickly. We hope you will give WESCO another chance and that we will soon see you again on our site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2022
I was not informed about the order tracking and I don't know if it has been delivered
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear that you did not receive tracking information for your package; we place great importance on the quality of our services, whether it be advice or listening. That is why we invite you to contact our customer service in such situations; our team is at your complete disposal at 05 49 80 01 66. Regarding your order placed on May 5th, we can see that a confirmation email was sent to your email address on the same day, in which you could find the tracking link for your package. Your order was indeed shipped from our site on May 6th. From the moment the package leaves our site, you could track the delivery of your package via La Poste using the tracking link. We can see on the La Poste website that a delivery was indeed noted on May 11th in your mailbox. We hope we have answered your questions and look forward to seeing you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
The delivery times given on the site are not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2022
Your email of 07/05/2022: "Your order will soon be with you!... You will receive a new message on the day of its delivery." Indeed, I received your email (announcing the delivery) on 10/05/2022 at 8:04 AM: "Just a few hours... Your package will be presented today at the indicated address." Delivery occurred on 10/05/2022 just before 9 AM! I was not in front of my computer at 8 AM... so I was a bit surprised by the delivery so soon after the transmission of your email which I had not yet seen! - One of the 3 packages, large, poorly sealed, was
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2022
Order arrived incomplete
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2022
Rug received damaged (like cuts from a cutter). This is not surprising as it was just wrapped in transparent plastic. I made a complaint and I hope to receive a new one! My rating could be revised depending on customer service... otherwise, apart from the fact that it is damaged, the quality is top! I wanted the ivory color, it was only available in this size. Too bad.
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Response from Wesco
Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
It's okay but how to contact them??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Order placed in December 2021... delivery in May 2022... what compensation gift??
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2022
Delivered before the desired delivery date (while on vacation). Very inconvenient when you have to pick up the package at a relay point when you don't have time to go and need the product. Misunderstanding during a call to customer service before purchase. Accessory was said to be part of the pack by the person on the phone but was not received as it is not actually part of the pack. Complicated to have to make a claim by email rather than by phone. Passed around from service to service. I still haven't managed to order the missing accessory. I believe I shouldn't have to pay shipping fees again since it wasn't my mistake and it could even have been offered to me. In short, my first experience with Wesco is not encouraging.
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Response from Wesco
Hello, thank you for alerting us through this channel. We are sorry for the inconvenience caused. We understand your disappointment regarding the receipt of the order outside the desired timeframe and we acknowledge that you did not receive the response you were looking for. Regarding the product, indeed, you ordered a chair with a tray and a crotch strap, but the crotch strap is fixed to the tray, so it is not possible to use the crotch strap alone, without the tray. For this product, if you wish to use the chair with the crotch strap but without the tray, we offer the accessory alone (reference 63215). This experience does not align with the values upheld by Wesco. It is through this type of feedback that we question ourselves daily, in order to continue improving, refining our product descriptions, with customer satisfaction as our primary goal. We hope you will give Wesco another chance and that we will soon see you back on our site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2022
I did not receive the right product, diapers instead of the push cart.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2022
The navigation on the site went well, however, the delivery was spoiled by poor packaging; a poster tore when I took it out of the box because it was stuck to the tape of the packaging.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2022
I have already ordered several items from Wesco and have always been satisfied, but in this specific case, the item was damaged during transport. I find this deplorable, especially since it was the Easter bunny gift for my 4-year-old grandson.
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Response from Wesco
Hello, thank you for taking the time to provide us with your feedback. We are sorry to hear that your order was damaged during transport and understand your disappointment. Our customer service has taken your request into account and will get back to you in the coming days to provide you with a response that we hope will satisfy you. Despite this experience, we hope you will give WESCO another chance and that we will soon see you again on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
Delivery time not respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2022
The site only offers quality products, but it is not very intuitive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2022
Damaged package and broken item. The complaint has been made.
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Response from Wesco
Hello, thank you for your feedback. We understand your disappointment and are sorry for the inconvenience caused. This experience is not in line with our quality commitments, our customer service team will get back to you as soon as possible to respond to your complaint. We still hope that you will trust WESCO again for your future purchases. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2022
I tried several times to place an order on your site, but it didn't work. So I ordered from another store
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not meet your expectations. To avoid encountering these problems again, we recommend that you create an account on the site, you will be able to place orders more easily than with a guest account. By creating an account, you will also have the possibility to save a list of your favorite items, to find on the site whenever you want, which should facilitate your purchases. We sincerely hope that this unfortunate experience will not prevent you from coming back to us at www.wesco.fr. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2022
very disappointed by, not the quality which seems good, but the impossibility to understand the assembly instructions. As a result, for a relatively high price, a very unsatisfactory result. I will not repeat orders for childcare equipment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/03/2022
Poster unprotected, arrived damaged, unusable.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear that the product received is unusable. This is obviously not in line with our quality and satisfaction commitments. Could you please send us a complaint by email to [email protected] attaching photos of the defective product? Our teams will get back to you as soon as possible. Thank you in advance for your cooperation and have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2022
Dispute. No response.
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Response from Wesco
Hello and thank you for alerting us this way. Our customer service has received your request and will get back to you today. See you soon on our site, have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2022
A customer for years at WESCO for a community, I find that prices are always more expensive, the quality is no longer what it was and I am resorting to customer service more and more often.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
The quality is not always there.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2022
They sent me the wrong item, another item is not suitable and the return costs are at our expense. I usually order from Hoptoys and they are the best, last time I order from Wesco!!!
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Response from Wesco
Hello and thank you for your feedback. Your customer service request has been taken into account and a return was made to you on 31/03. We are sorry for this error and hope you will give WESCO a second chance for a future purchase. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2022
A lot of delay in delivery! An enormous box disproportionate to the size of the item
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Response from Wesco
Hello and thank you for this review on your order. Indeed, the delivery of your package did not go optimally and this independently of our will (addressing problem on the carrier's side). We take note of your disappointment regarding both the delivery and the disproportionate size of the package. Despite this, we hope to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2022
Not really satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
So far the order has gone very well. The delivery of the large pharmacy trunk is damaged. The chairs are fine. Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2022
I paid 12 euros to have it in 2 days, I received it in 5 days after!
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Response from Wesco
Hello and thank you for your feedback. We regret this delivery delay independent of our will: the timeframe does not correspond to the chosen service and your dissatisfaction is legitimate. We will report this anomaly to the concerned carrier and we will get back to you to offer a commercial gesture. We hope that despite this disappointment, you will trust WESCO for a future purchase. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2022
Site not always easy to use.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2022
Order took a very very long time to arrive, more than 3 weeks
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2022
I have been searching for my supposedly delivered packages for 2 weeks. They actually arrived at another school in Poissy and were left there because the delivery person didn't have time to return to my school. Absolutely not happy with this delivery!!!! No issues with the products though.
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Response from Wesco
Hello and thank you for alerting us to your disappointment regarding the delivery. We are sorry to read that it did not go according to our own commitments regarding service. We will certainly pass this feedback - independent of our will - to our logistics service so that this does not happen again. Despite this inconvenience, we hope you will trust WESCO again for your future purchases. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2022
I am unfortunately disappointed with the sending of my order. There was a mistake on the label regarding the printing (Name, address number..) which delayed the delivery of my order 'lack of information'.. In short, the product seems correct, but for a first order, I remain disappointed.
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Response from Wesco
Hello and thank you for this feedback. We are sorry for this address printing error independent of our will. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. Despite this disappointing first experience, we hope to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2022
The delivery did not quite match my order, as out of the 9 packages ordered, only one contained the bells of the ordered size, the others were smaller, so obviously cheaper.... I am therefore disappointed with the merchandise and misled about the price....
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Response from Wesco
Hello and thank you for alerting us this way. We are sorry to read that the majority of the received bells do not meet your expectations. Following the replacement of this product, it is possible that you received old references and this does not comply with the order placed. Also, our customer service is at your disposal at [email protected] for any complaints. You can mention the different dimensions received and our teams will get back to you as soon as possible to provide a solution. Despite this inconvenience, we hope to see you again on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
Very slow site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2022
Packaging needs to be reviewed. No padding for paint cans. The tops of the cans arrived all crushed. Delivery on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2022
I had forgotten an item, you cannot simply add an item even though the order has not yet been placed. I had to call, wait 48 hours before redoing the order in its entirety.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
The item arrived damaged in several places and one board was broken! I am very disappointed because I paid extremely dearly for it, €370.
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Response from Wesco
Hello and thank you for alerting us to the defective nature of the product received. We are particularly concerned about the quality of our products and this service does not meet our commitments in this regard. Our customer service has received your complaint and should provide you with a response during this week. We hope to see you again soon on our site. Have a nice day.
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