Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The bunk arrived defective. After a week, I still have no news from customer service... unacceptable!
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Response from Wesco
Hello and thank you for alerting us through this channel regarding your disappointment with this order. We apologize for the defective nature of the product received. Our customer service teams are doing their best to respond to requests as quickly as possible. They should provide a response to your complaint this Monday, March 7. We hope that despite this inconvenience, you will trust WESCO for your future purchases. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
The package containing the 4 legs and 4 wheels was open, I refused it, it only contained 4 legs and 3 wheels.
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Response from Wesco
Hello and thank you for alerting us this way. We are sorry to see that your order was delivered incomplete and we apologize for this error. To date, our customer service has not received any complaint from you, so I invite you to contact them by email at [email protected]. Our teams will ensure to provide you with a solution as soon as possible. Despite this unsuccessful experience, we hope to see you again soon on our site. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2022
The products are of quality fortunately, but 1 month and a half to receive items that were supposed to be in stock is a bit long. I had to go fishing for information myself after 3 weeks, the customer service did not communicate anything to me before that date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2022
Fast delivery, products conform but still have small defects despite the price!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2022
Mediocre delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2022
The products are very good but one of the ordered boards arrived damaged because the tape on the box was partly on the poster.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
Delivery the package arrived all dented. the site is great. too bad there is no search by age
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2022
waiting for a response from customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2022
the delivery person left the package in front of the door... luckily I have a nice neighbor who took it in... the delivery person signed in the name of the association, frankly borderline....
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Response from Wesco
Hello, we thank you for your feedback. We are sincerely sorry that the delivery service did not meet our quality commitments. We will pass the information to our logistics department who will liaise with the carrier regarding this incident beyond our control. However, we hope that your order brings you complete satisfaction. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/02/2022
I ordered garbage bags for a bin that you sell (30 liters, size 45 x 25), I received bags that are totally unsuitable because they are too small, with such a thin thickness that they won't even be useful for picking up my dog's waste. 8 euros in the trash... without bags!!!!
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience on our site. Since the sale of this product, we have not received any feedback indicating the same quality issue. Regarding the dimensions, we have not had any changes on this reference and those indicated on the site are correct: 30L: 70*50cm. Listening to our customers, we remain at your disposal at [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2022
I bought a brachiation bar, the bar seems very solid but it is not noted on the product that wall fixings need to be added, so the price is almost doubled. I realized this when I received my package.
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Response from Wesco
Hello and thank you for your feedback. Following your remark and to inform future buyers, we will update the product description to specify that the fixings are not provided with the product. We thank you for your help which allows us to improve. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2022
Pleasant site and easy to navigate
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2021
navigation is always a bit slow. availability delay not anticipated.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2021
The products are of good quality but the delivery is mediocre. Several delivery issues noted for a single order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2022
First time disappointed by WESCO. Missing a part. Hoping for a quick response from customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/01/2022
Package arrived damaged. The table is to be assembled of course, but the screws are missing. We hope to receive them as soon as possible.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this oversight and present our apologies. Our customer service is aware of your request and is taking the necessary steps to send you the missing items. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2022
Error in delivery... My 7-year-old son chose the red color and we received an orange balloon.
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Response from Wesco
Hello and thank you for taking the time to report the issue. Our customer service is well aware of your complaint and will respond to you within 24 hours. We sincerely apologize for this order preparation error and present our apologies. We hope, nevertheless, that you will come back to see us soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2021
Catastrophic. Order placed in November for a Christmas gift... Received at the wrong address in early February. Huge disappointment as I have been working with Wesco for a long time.
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Response from Wesco
Hello and thank you for taking the time to write to us. The delivery of your order was delayed due to a stock shortage, and we apologize for this. Our teams are all mobilized daily to ensure that this type of situation is rare and that our customers are satisfied (this remains our priority). Regarding the delivery of your order, you opted for Colissimo delivery (an option that does not allow changing the delivery address after the order is validated). The inability to change the delivery address is therefore independent of our will. We sincerely regret that this experience undermines the trust and loyalty you have for Wesco. We hope you will give us a second chance to make a better impression by returning to our site later. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2022
Thank you for checking the colors when we ordered 2 blue stools and received one blue and one violet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
The plastic of the clock is scratched, otherwise the reception went well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2021
The site is very good. The customer service is also very good. Big delivery issues (2 months wait while the item was in stock at the time of order) Otherwise the products are great and of very good quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2021
The products are very good, however I am not too happy with the rest. The products arrive packaged in large bags and are very dirty, some have very difficult black stains to remove, some stains simply do not come off and are ingrained. I didn't even contact customer service because for my last order I received a block with a damaged corner, okay really very slightly damaged but when you see the price I would have hoped everything to be impeccable. Customer service did not respond to me. Too bad because the products are good.
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience at Wesco. We are particularly attentive to the quality of our products and the cleanliness of their packaging at the time of departure from our warehouse. If a package was not compliant, it would obviously be redone before shipping. We cannot leave you with soiled products as this goes against our quality commitments. That is why we would need you to send us a complaint at [email protected] (including some photos of the defective products) so that we can provide you with a solution quickly. We thank you in advance for your cooperation and sincerely hope that this unfortunate experience will not prevent you from returning to us at www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2022
Impeccable website, easy to navigate, I received the order 1 week later and very satisfied with both products (cot bed + fitted sheet) of very good quality, I know these products very well being a former nursery assistant and now a childminder. However, I have a complaint about the delivery, the delivery person was really not friendly at all either on the phone or at delivery, barely a 'hello' and no 'goodbye' either (politeness is something essential that we teach children) if he doesn't like his job he should change it immediately, it would be better for everyone!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2021
For this order, the delivery time was really too long. Ordered for Christmas, it arrived at the end of January.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2022
Order arrived damaged. Very disappointed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We understand your disappointment and are sincerely sorry for the inconvenience caused. Your order seems to have suffered from transport issues, and please know that this situation displeases us just as much as it does you because we care about the quality of our services. Could you please contact us at [email protected] (including a photo of the damaged product)? Our customer service will do what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
A huge box for 2 small binders, the wrong colors of binders and an extended delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2022
Box opened on the side and pencil sharpener loose in the box
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Good but a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2021
Error in the order with barriers that are not the right color. One of the barriers arrived broken (maybe the carrier).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2021
The product is not of quality at all for the proposed price.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2022
1 star because you can't give zero! Ordered 3 shopping baskets received children's toys instead.
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Response from Wesco
Hello and thank you for alerting us this way. We apologize for this order preparation issue. Could you please write to us at [email protected] (specifying the problem encountered and attaching some photos)? Our customer service team will then be able to provide you with a solution as soon as possible. We thank you in advance for your cooperation and availability. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2021
Overall satisfied but small disappointments on details that lower the rating.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2021
Unfortunately, 2 of the 3 ordered drums arrived damaged and will require an exchange or return.
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Response from Wesco
Hello and thank you for notifying us about the problem encountered. We invite you to write to us at [email protected], attaching some photos, and our customer service will do what is necessary to provide you with a solution as soon as possible. We sincerely regret this quality issue and hope to have the opportunity to see you again in the future on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2021
I placed my order to see it before Christmas as planned, but unfortunately, I received it at the beginning of January.
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Response from Wesco
Hello and thank you for your experience feedback. We are sincerely sorry for this longer delivery time than initially expected. For several months, globally, some raw materials have faced supply difficulties, directly impacting the availability of finished products. As a manufacturer and distributor, we are also affected by this situation and are doing everything possible to minimize the impact on our customers to ensure their satisfaction. Despite this delivery delay, we hope your order meets your expectations. We look forward to seeing you again soon on our site, and we wish you a very good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
Purchase made on November 16, receipt of the beads on December 30!!
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and sincerely apologize. We faced supply difficulties with our supplier, resulting in a delayed availability of this reference. We regret this situation as well and hope you will give us a second chance by visiting our site again soon. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
Inability to obtain an invoice before delivery which took 1 month and a half.
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Response from Wesco
Hello and thank you for your feedback. Indeed, the invoice was not sent immediately and we apologize for the inconvenience caused. As Christmas approaches, we are facing a peak in activity and our teams are doing their best to quickly meet all customer requests. We apologize for the delivery delay and hope that your order still brings you satisfaction. We hope to have the opportunity to see you again soon on our site and wish you a very good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2021
I absolutely do not recommend this site, deplorable, I waited a month and a half for a Christmas gift for a child, a gift supposedly in stock at the time of the order... then delayed... then unavailable in January... I received instead the catalog whose shipping costs were charged to me and not refunded of course... the phone contact with customer service was very bad, very unpleasant and totally ineffective person; In short, I do not recommend it to anyone.
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Response from Wesco
Hello and thank you for taking the time to express your dissatisfaction as this situation is unacceptable. We sincerely apologize for this particularly unfortunate shopping experience. We are committed to always satisfying our customers and regret these events. The shipping costs will of course be refunded to you. We hope you will give us a second chance to make a better impression and that you will visit our site again in the future. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
The delivery was much longer than expected. And the baby module kit does not fit together. For the price, it's really exaggerated.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2021
The site bugs constantly, I had to persevere for more than 2 hours to finalize an order (I absolutely needed one item, otherwise I would have given up...). I will never order through the site again. I was supposed to have free delivery, as I had reached a certain amount. Big disappointment: I had to pay because I needed to activate a 'benefit' code (impossible to access on the site). So in the end, while I am very satisfied with the products received, I will avoid placing a new order from now on. Too bad, I had tried as a 'private individual' to see, and to recommend other items for the children's party that I run as a 'professional.'
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that you encountered navigation difficulties on our site. Our teams work daily to improve the fluidity, but slowdowns can occasionally occur. Regarding free shipping, there are three possible scenarios on our site: either you reach €250 in purchases and free shipping applies automatically, or you use a promotional code that only activates under certain conditions. For example, for the code "Neige" currently in effect, here are the conditions: "Free shipping on orders over €59 on the website www.wesco.fr. Offer valid once per customer from 11/10/2021 to 10/01/2022, on all delivery methods except express delivery, not combinable with any other promotional code. Offer visible in the cart after logging in or creating a customer account." At any time, you can find our current promo codes on the page https://www.wesco.fr/codes-promos.html. The last possible option to benefit from free shipping is to join one of our advantage clubs (the conditions are detailed here: https://www.wesco.fr/clubs-avantages-wesco.html). We hope that in light of these elements, you will trust us again and visit our site soon. Our customer service is of course at your disposal at 05 49 80 01 66. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2021
Big delivery problem. At the end of my order, I had the choice for the delivery date. I marked from December 29 because I was not home before. And the order arrived on December 27. So very disappointed.
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Response from Wesco
Hello and thank you for your feedback. Indeed, after checking with our services, we did communicate the date of December 29 to the carrier for the delivery of your order. This date was not respected and this independently of our will. We regret your disappointment and hope that you will give us a second chance by coming back to see us soon on our site. Have a nice day.
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