Customer reviews of Wesco

Not received all items Very long delay

Material of very good quality but delivery time to be improved (I was supposed to be delivered between the 8th and the 10th and was finally delivered on the 11th which required me to organize additional work to receive the package.

I only received one package out of 3 and I have no visibility on the arrival of the other 2.

No The order arrived incomplete, this is the first and last time I start on this site

after 1 day of use a truck, is broken... disappointed by the quality

I waited 3 months to receive the package and it is still not available

The items are not properly protected. We received a broken item.

I find it scandalous that an item in stock is not delivered within 48 hours like others can perfectly do and even much faster most of the time. I notice in the tracking that between two internal pulls by the carrier, packages are missing, this is not acceptable. Logistics is a key factor in a company's brand image and the provider chosen by Wesco does not shine with excellence. Quality, innovation, and product design are one thing, but the customer experience related to delivery is another... And it is becoming increasingly important to customers, both individuals and professionals.

Package arrived all smashed and torn. Out of the 5 items, 3 are dented.

Hello, I would like to share my opinion following my recent order. While the design of some products is very successful, the overall experience unfortunately does not quite meet our expectations for a community, especially considering the budget invested. Regarding the furniture, the sofas and armchairs leave us a bit unsatisfied. For material intended for intensive use in a community, we hoped for a higher quality and better finishes compared to the prices charged. Moreover, managing this part has been complex: after a wait due to a stock shortage, we received the correct covers, but unfortunately not the right armchairs. We also ordered a white noise plush toy. Visually, it is beautiful and very well made. However, practically, the wired system only triggers vibrations for 5 seconds, which is far too short to soothe a child and a bit disappointing for a product in this range. We greatly appreciate your catalog, but for this price level, we expected better, both in terms of functionality and logistics. I hope that this constructive feedback will be useful to you. While waiting for a response regarding the organization of the exchange of the armchairs, I wish you a good day.

Good products but unsatisfactory packaging, resulting in products arriving in poor condition.

Good reception

your packages arrived shattered with great difficulty in finding all the scattered material

What a pity not to be informed right at the order that some items are out of stock. I discovered it when receiving the packages: some items were missing. After searching the site, they are unavailable, replaced by new references. Forced to generate a new quote ....

When ordering products in stock. delivery in 3 weeks...

Missing the delivery note for the packages

paint that leaked in the box

Quality products but one edge of the table arrived damaged, I am disappointed

2 plates are broken. It's the same every time

Hello We received the package with the paint that was spilled in the box

Very satisfied with my order, with the product. However, extremely disappointed with the assembly instructions (drawing of certain parts upside down from the sketch, very small sketch to know which screws to use,...)

Extremely disappointed The delivery person never showed up at my home. I had to pick up my package at the post office. The latter was open and a good part of the spikes had fallen and were lost. I will not order any more packages if you keep Chronoposte as the delivery service.

Ordered light balls... received well but they do not work... I am still waiting for what I should do...

The assembly instructions for the furniture are poorly made and there was a damaged corner of the furniture

The package arrived completely damaged. This is not the first time.

TB games received but in several shipments, so it's not practical to receive them like this for our community, preference for a single shipment thank you

I received my damaged package and I am still waiting for a response to change it

Very satisfied with the items but not satisfied at all with the delivery

I love your products but for the last 2 orders I am not satisfied because I am still missing items. I did not receive a response to my request except yesterday, but it is deliverable from 27.04 and I am waiting. It is really necessary to communicate with your customers and respond, thank you.

An unordered item was sent instead of the one noted on the order form.

the perfect material, however, the delivery person did not wait for the verification of the packages even though one package was opened

A defective item. I am waiting for an exchange quickly

Disappointed that the selected delivery date was not taken into account. I had to be away for a few days and I had scheduled the delivery accordingly. The package arrived during my absence, deposited at the post office with very limited opening hours...unfortunate for me

I am missing a product from my order and I am still waiting for news

Disappointed with how this order went. I think you prioritize communities over private customers. If I hadn't insisted, I would still be waiting for my order while you barely processed it after placing the order.

The box of the Wesco cot arrived damaged. The delivery person can do better.

Our order has arrived, but half of it is broken!

I did not receive one of the items, I ended up canceling this item and I have not yet been refunded

The company is very reliable and a guarantee of quality. However, on this order, we received the screws with a 3-week delay and only because we requested them...really unusual at Wesco...what is happening?

No problem with the order but the delivery was made to the reception which can be problematic because due to the large number of services, the order might not have arrived at the right destination