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A
Rating: 2 out of 5
One of the 3 ordered items is defective, one of the light balls does not turn on.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
Quality products, shipping faster than expected, functional site. Missing one item (missing 1 flower out of the 3 swirling flowers planned)
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Response from Wesco
Hello and thank you for your feedback. Our customer service is well informed of your complaint and is taking the necessary steps to resend you a compliant product as soon as possible. We thank you for your patience and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 1 out of 5
Very surprised by the size of the bricks for the price!!!!
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In addition to the product photos, we specify the dimensions of the pieces in the description to help you make an informed choice. We regret that despite the detailed information, this product does not meet your satisfaction. We hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
See below
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the site. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
A
Rating: 1 out of 5
I am extremely disappointed not by the products which are always of quality but by the order, I did not receive the right product. The child will leave without their gift. Unless the team reacts very quickly and sends me the turtle rattle before Friday.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this order preparation error. Our customer service has taken your request into account and will send you the correct product. We are sincerely sorry for this situation and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
Regarding the site and navigation, I find it not very intuitive and sometimes difficult to find an item.
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A
Rating: 3 out of 5
It's a supplier for communities so I thought the toys would be sturdy and of good quality, but for musical instruments, I will now turn to other sites
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A
Rating: 3 out of 5
preparation too long, numerous messages telling me to finalize my order when it was finished and paid for several days ago
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A
Rating: 2 out of 5
I DID NOT RECEIVE THE ORDERED MODEL BUT ANOTHER FROM THE SAME BRAND, WITHOUT INFORMING ME, NOR TELLING ME THAT THEY DID NOT HAVE MY PRODUCT.. AFTER COMPLAINT, I WAS TOLD THAT THE ONE DELIVERED MIGHT BE SUITABLE, THEN NO MORE NEWS, NO INFORMATION ON THIS DELIVERY ERROR, NO OFFER OF REFUND..
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Response from Wesco
Hello and thank you for your feedback. Our customer service has taken your request into account and has indicated the procedure to follow for a refund to be made. On the product sheet in question, we specify that the color is assorted. The preparation of the order for this reference is therefore done randomly (the product itself remains in accordance with the visual and description, only the color changes). We still hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
Pretty but expensive. It's for Christmas so it should be asked again in a month after observing the child with it.
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A
Rating: 2 out of 5
Package delivered to another address, I had to go pick it up
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this delivery error that was beyond our control. We are immediately forwarding the information to our logistics department so that the necessary actions are taken with the concerned carrier and especially to ensure that this does not happen again. We hope that you will not hold this delivery error against us and that you will visit our site again soon. Have a nice day.
A
Rating: 3 out of 5
We had a problem with the delivery. The delivery person did not call us while we were on site and we had to go to a delivery point, which is a shame, I don't see why we give our phone numbers if we are not called.....
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A
Rating: 2 out of 5
More than a month for an order. Ordered on November 6, received on December 8, and this without any intermediate information from WESCO. So, bad rating.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this particularly long delivery time. The reference you ordered had a supply delay and therefore a consequence on your delivery. We understand your disappointment and still hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 2 out of 5
Products still not received, however, and no tracking
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry that the tracking of your order could not be done via your customer area. Exceptionally, you can track your package directly on the Colissimo site with the following number 6A22390599759. According to our information, delivery is imminent. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 2 out of 5
Very disappointed because all the clothes taken for the doll are either too big or really too small. I am from Tahiti and it is impossible to return the doll clothes before this Christmas to dress the doll.
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Response from Wesco
Hello and thank you for your feedback. We invite you to contact our customer service at [email protected] so that your request can be taken into account and we can proceed with the necessary exchange. Delivery to Tahiti is indeed not possible. However, our customer service will analyze your situation to provide the most satisfactory solution. We thank you in advance for your cooperation and apologize for all these inconveniences. Have a nice day.
A
Rating: 1 out of 5
Very disappointed, order placed on October 14 and received on December 1 after following up with them. I would have been better off ordering from Amazon
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Response from Wesco
Hello and thank you for taking the time to write to us. We sincerely apologize for this particularly long delivery delay and we understand your dissatisfaction. On a global scale, shortages of raw materials have been felt for several months, resulting in delays in product supply and consequently extended delivery times for the final customer. We regret this situation just as much and our teams do their utmost every day to limit the impacts and best satisfy our customers. By ordering from Wesco, you are choosing to support a small business and French jobs, and we sincerely thank you for this commitment. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
A
Rating: 1 out of 5
Long delivery times. Error in the received order (only half of a certain lot, item not ordered received...) Very poor after-sales service, with which I had to send about ten photos of my package for them to agree to send me the missing items. Moreover, I am asked to return, following a voucher sent by email to print at my own expense, the package received in excess (just a lot of empty cardboard).
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Response from Wesco
Hello and thank you for sharing your feedback. We apologize for this preparation error and the inconvenience caused. We completely understand your disappointment. The photos are necessary for our customer service to identify the products to be resent. Your satisfaction remains our priority and we hope you will give us a second chance by visiting our site again soon. Have a nice day.
A
Rating: 3 out of 5
Long to receive the order. A first shipment containing the catalog (paid). This was not justified in my opinion. The catalog could have been delivered with the rugs.
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A
Rating: 3 out of 5
I have made several orders in recent months for the quality of the products. However, I think I will stop ordering because I can never create an account which would certainly offer me discounts.
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A
Rating: 1 out of 5
Chair arrived defective, we are still waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. Our customer service will proceed with an exchange of the product. We thank you in advance for your understanding and patience. Have a nice day.
A
Rating: 3 out of 5
Difficulties on my side to be connected
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A
Rating: 3 out of 5
Well-presented site but the manufacturing locations are not indicated
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A
Rating: 3 out of 5
2 packages out of 3 with broken contents. I am still waiting for the replacement while I needed these items so I find myself penalized. One item broke after only 3 uses (empty and apple slicer). Really disappointed with this order. I have lost time and money.
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A
Rating: 1 out of 5
3rd order, 3rd product with a manufacturing defect. Customer service not responsive enough!!
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Response from Wesco
Hello and thank you for your feedback. Our customer service is doing what is necessary to send you compliant and quality parts. As Christmas approaches, the excitement is palpable but our teams are doing their utmost to respond as quickly as possible. We are sincerely sorry that you have encountered quality issues multiple times and we apologize for that. Have a nice day.
A
Rating: 1 out of 5
Unfortunately, Wesco takes advantage of its excellent reputation in terms of product quality to mislead its customers about a so-called Club "ADVANTAGE" Premium card.
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Response from Wesco
Hello and thank you for sharing your dissatisfaction with us. First of all, we sincerely apologize. Your experience has allowed us to identify an inconsistency in our communication about the Advantage club and we thank you for that. Our customer service has offered you a commercial gesture which we hope will alleviate your disappointment regarding the Wesco brand. Your satisfaction remains our priority and we hope you will give us a second chance by returning to our site soon. Have a nice day.
A
Rating: 3 out of 5
Quality service to improve
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A
Rating: 2 out of 5
Concern about a product reported on Sunday... it is now Thursday and no callback or email from them. The products are good but the customer service leaves much to be desired... My daughter will probably have a damaged Christmas gift
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Response from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service which is proceeding with an exchange of the item. We apologize for the inconvenience caused. As Christmas approaches, activity intensifies and our teams do their best every day to provide a quick response. We thank you for your patience so far and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 2 out of 5
Delivery of the wrong product which apparently does not exist in the catalog (the description - including on the order form or invoice being incorrect: it is not 3 in 1 glue varnish but 4 in 1 Pouring. Tedious return for refund
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Response from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service for a refund to be made. We apologize for this designation error. We thank you for your cooperation and patience. We hope you will give us a second chance by returning to our site next time. Have a nice day.
A
Rating: 3 out of 5
Lack of information on the order's progress
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A
Rating: 1 out of 5
I sent an email to report my problem without receiving a response
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Response from Wesco
Hello and thank you for leaving a review. Our customer service has indeed received an email from you and is doing what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again on our site next time. Have a nice day.
A
Rating: 2 out of 5
Not enough information about the product I purchased
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the product or its specifications. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
A
Rating: 3 out of 5
1 order 1 package on Monday 1 package on Wednesday and still no paper
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A
Rating: 3 out of 5
I expected to receive the names of the animals on the back of the cards, but nothing. Only 2 blank sheets with self-adhesive labels. But no list of names. It's up to us to find out!!!
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A
Rating: 3 out of 5
Damaged package.
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A
Rating: 3 out of 5
The waiting time!! Very long!! Between the moment of the order and the delivery!! It is also unfortunate that the provider does not call to schedule a day and time for delivery. I stayed three days waiting without being able to go out because a date range had been given to me, and of course three lost days because delivered much later!
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A
Rating: 3 out of 5
Quality item and compliant but delivery took 2 months due to the current shortage of materials.
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A
Rating: 3 out of 5
Package received damaged and torn. No protection for the package.
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A
Rating: 3 out of 5
Not always easy to find what you're looking for
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A
Rating: 1 out of 5
It's been a month and I still haven't received my package
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Response from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
A
Rating: 1 out of 5
I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?
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Response from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.