Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The order was received quite quickly but the product was delivered without fittings. It is stated in the delivery section 'delivered without fittings' but not knowing that the said 'fittings' were the fasteners, I did not pay attention to it. Mistake!!! €40 for fittings, competitors are much cheaper for equivalent quality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2021
Product ordered in April and delivered in August! Product left in the garden! Without prior notice of passage
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Response from Wesco
Hello and thank you for sharing your feedback with us. We apologize for this long wait and regret that the delivery did not meet our quality commitments. Unfortunately, the product went out of stock when you placed your order. A few weeks therefore passed between manufacturing and restocking. We hope nonetheless that the product brings you satisfaction and that you will trust us again by returning to our site soon. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2021
Longer delay than competitors for the same service 3 weeks unfortunately… Otherwise, the products correspond to the description even if a bit thin
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2021
I have always been satisfied with my wesco orders but for this order, I am very disappointed. When unpacking my package, I noticed that the packaging of my fiber optic lamp was damp. At first glance, nothing special except that the lamp is a bit sticky. It turned out that it leaks slightly (marks on the furniture and rust color underneath the lamp.)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
partially delivered order. Not great for a gift
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2021
The delivery took place during lunchtime, so I was not present and found the package in my office when I arrived at 1:30 PM!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2021
The site is quite complete, but not always explanatory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2021
Data entry problem, I had to call them because I couldn't access the payment page
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
Quality of the products is very satisfactory, even if this time, my rugs were delivered folded (the previous ones were not) and tend to strongly retain the marks of the folds. Moreover, the delivery person was clearly in a hurry as he entered my yard by himself, threw the rugs on the ground, did not wait for me to come out, and handed me the delivery note through the window for me to sign. Hence this mixed feedback from me. Mrs. Leroy
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Response from Wesco
Hello and thank you for your experience feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We will forward your comment regarding the folds on your rugs to the relevant department to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the rugs so that we can provide you with a solution. We still hope that you will visit our site again soon. Have a good day. NB: Your review cannot be published on our site as it contains personal information that could identify its author, contact them, or lead to identity theft.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2021
I still haven't received my order
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Response from Wesco
Hello and thank you for your feedback. Your order was indicated as deliverable between July 21 and 23. After checking on our side, the order was indeed shipped complete from our warehouse. Our customer service has contacted the carrier in charge of your order. They confirmed a delivery this Thursday, the 22nd. Your order will therefore arrive safely within the initially planned timeframe. We hope that in light of these elements you will feel reassured. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2021
navigation is easy, delivery a bit slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Only remark, I found the plastic material too hard. Otherwise simple and functional
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2021
Disappointed because the zipper to remove the waterproof cover from the mattress is broken
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2021
Having ordered in May, my order was supposed to arrive on June 7th, it arrived on the date but I still hadn't received anything. I contacted you to ask when my package would arrive, you told me June 11th. However, my package arrived at the beginning of July. I had to wait two months to receive my order for stacking pawns.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, the item you ordered was out of stock, which explains the extended delivery time. Indeed, our communication process needs to be improved to fully satisfy our customers. We are forwarding this information to the relevant department to enhance our practices. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2021
I do not recommend
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Response from Wesco
Hello and thank you for your feedback. We are particularly attentive to the quality of our services and the full satisfaction of our customers. We are sorry to read that your shopping experience did not meet your expectations. Your comment does not allow us to fully understand what happened. That is why we remain at your disposal at [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2021
See below.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2021
Happy with my order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2021
Order placed on 18/06, still not received even though all items were in stock!! Delivery times are too long with every order!!
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Response from Wesco
Hello and thank you for your feedback. When you order from us, you are trusting a French SME for which the well-being of employees is just as important as that of our customers. Despite all our goodwill, we cannot compete with large brands offering instant delivery. Your order was indicated as deliverable between June 24 and 28. You received it within these deadlines. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a good day and thank you again for your trust.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
Very disappointed. The delivery of the bed frame was not made to the indicated address and I still do not have the mattress.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we took in preparing your order, your delivery does not meet our standards. We sincerely apologize for this. We are currently in contact with the carrier to provide you with a solution as soon as possible. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2021
The site lacks intuitiveness.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/05/2021
Very dissatisfied with Wesco. Availability deadlines not respected at Wesco. Notification of delivery addresses is absurd. Delivery tracking is very insufficient. 15 days stuck at my personal home due to contradictory emails. And on the other hand, a requirement for advance payment without any discount! However, the delivery person was efficient and did their best to rectify the poor delivery instructions.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2021
More than a month to receive my order ?????
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/06/2021
The bottle of gouache opened during transport and spilled in the box, I sent an email with photos to inform Wesco, still no response to this day...
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Response from Wesco
Hello and thank you for your feedback. Your order seems to have suffered from the transport issues and we are sincerely sorry for that. Our customer service has taken your complaint into account and is proceeding with the replacement of the defective product. It is currently being prepared and will be shipped very soon. We still hope to have the opportunity to see you again on our site. Have a good day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2021
Friendly welcome but poor organization and management when there is a large order. We are still waiting for products that arrive drop by drop. It's poorly managed and delivery times are not respected. Too bad! Disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
Complicated locker to assemble, unclear instructions on the different elements. I had to order the hooks separately, nothing is specified on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
Delivery in 1 week, expensive products even for made in France.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2021
The items are of good quality but the delivery company was not very careful. My large plain sewn mat received a cut from a cutter that damaged the packaging and the mat. It is not completely cut but has taken a hit which weakens it!! Too bad for me, I saw it after unpacking because as a childminder, I was with my little ones when I received the package! So I didn't take the time to check everything.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2021
Assembly instructions very poorly explained. The furniture is too high.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2021
The delivery person came at 12:45 while the agreed time by phone was between 14:00 and 16:00. The rug is stained with red marker marks that went through the plastic. Stains that won't come out...
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We invite you to file a complaint with our customer service at [email protected], attaching some photos of the stained product so that we can provide you with a solution. We hope that you will visit our site again soon. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2021
Just missing the invoice. Thank you for sending it to the same address.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2021
The GLS delivery person came to me without a mask and got angry when I asked him to put one on. He gave me 2 packages, one of which, I realized upon opening, does not belong to me. The delivery person struggled to take it back from me, claiming that the recipient's label was indeed in my name. When I asked him how to find my missing package, he told me it was not his problem, that it was up to me to sort it out with GLS, and that he only worked for this company during the day due to their workload. Since then, I am still waiting for my package...
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We have filed a complaint with the concerned carrier to shed light on the situation. Without waiting for their response, we have proceeded to prepare a new shipment for the missing package. It will be dispatched at the beginning of next week. We are just as sorry as you about this situation. We hope that you will still come back to visit our site soon. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2021
Delivery system via Chronopost is unreliable. Delivery times and indications were not respected (ultimately delivery to a relay point far from my home) for a cost higher than a standard delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
I thought to place a group order and it would be delivered without any issues, I have no idea when the bed will be delivered, which puts me in a very delicate situation because I am a childminder and it complicates my work enormously.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2021
Order received quickly but 2 cans were broken
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2021
A product with a manufacturing defect: the cup has 2 holes where the child should place their lips. Abrasive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2021
The pacifier received does not match the shape or color of the one ordered on your site. Avoid!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that this product does not meet your expectations. As our customer service has explained to you, we specify on the product sheet that the colors are diverse. Therefore, they may be random upon delivery. Regarding the shape, we have not had any recent changes to this reference that could explain the observed difference. We remain at your disposal at [email protected]. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2021
Very very disappointed with customer service. After realizing that I had made a mistake in my order, I contacted the service. Impossible to modify my order placed a few minutes before. I was told that I had to cancel the order and place another one and that no, they could not help me, it was up to me to do it alone. I placed a new order but couldn't find how to cancel the first one. So I gave up but I am very disappointed. Three days later, I received a Wesco catalog in my mailbox announcing that shipping costs have been free for 15 days. Do you think customer service would have informed me?!?
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience on our site went this way and we offer our sincerest apologies. When an order is validated and paid on our site, we are limited in our intervention possibilities and we can no longer cancel it, for example. Your comment regarding the shipping promo code is understandable. To prevent this issue from happening again, we have strengthened our internal communication system so that our customer service is well informed of ongoing promotional actions. Your unfortunate experience has allowed us to improve our process and we thank you for that. We hope you will give us a second chance and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/04/2021
Book very poorly packaged for delivery, thus damaged in 2 places. I do not recommend
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that our quality commitments were not met and we apologize. We will forward your comment regarding the packaging of your package to the relevant service to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the damaged book so that we can provide you with a solution. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
A slightly long order, I feel like I bought a second-hand product.
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Response from Wesco
Hello and thank you for your feedback. Depending on product availability, delivery times may vary and we are sorry for that. Your satisfaction remains our priority and our teams are all mobilized daily to ensure delivery is made as quickly as possible. We hope to have the opportunity to see you again soon on our site. Have a nice day
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