Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello, I am a grandmother. I really appreciate your products. I regularly visit your site and find the navigation easy. Recently I placed an order and on the site I appreciated being able to choose a different date because it was for my grandson's birthday. But this was not taken into account and I regret it. That's why I only give 3 stars. Thank you once again for respecting what your site offers regarding delivery... Best regards!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2021
Scratched furniture, incomplete order, impossible to assemble the furniture due to missing parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2021
I ordered 3 references of brushes for my professional use. I received the wrong references for more than half of the items by mistake. It took several messages, photos to support, and numerous follow-ups to get responses. Finally, after all, a month later, customer service sent the correct references at their expense. I am generally satisfied... but for a first order for professional purposes, it does not allow for establishing an optimal trust relationship..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2021
A broken bed leg, I do not recommend, despite the fast delivery
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Response from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. We are just as disappointed when the quality of our products and services is not up to standard. Our customer service has proceeded to send the concerned part again. We hope that the product will meet your satisfaction and that we will have the opportunity to see you again on our site. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2021
No protection for the package in a simple dirty plastic.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/04/2021
On your site, this bike was indicated as made in Europe. Surprise on the box, it says Made in China??? Displeasing effect guaranteed... Only my little girl's birthday prevented me from returning it to you. Please be honest about your descriptions.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this inaccuracy. Thanks to your comment, we will correct the product listing immediately. We acknowledge our information error and hope that the product will satisfy you in use. We hope you will give us a second chance to make a better impression and that you will come back to visit us soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2021
2 orders and 2 times a defective product! Shameful given the price.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for the problem encountered which unfortunately has repeated itself. We are particularly attentive to the quality of our products and services, and we are equally disappointed when these commitments are not met. We take note of all feedback to improve our practices and better satisfy our customers. We hope to have the opportunity to see you again on our site under better conditions. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
I am a bit disappointed because I ordered green rugs and not blue as shown in the photo below.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Navigation on the site is difficult, delivery in 3 parts.... for an order of 10 items! The quality of the products is mediocre.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2021
We are still waiting for our order that we placed on 17/03 and which was supposedly delivered. I hope to change my mind when we have actually received our order.
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Response from Wesco
Hello and thank you for your feedback. After investigating with our services and the concerned carrier, we have received confirmation that your order has indeed been delivered (with signature). We are just as sorry as you are about this situation. If you still haven't found your order, we invite you to file a complaint at [email protected] to shed light on this unfortunate disappearance. Have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2021
I still haven't received my order and can no longer access my order tracking.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not bring you complete satisfaction and we apologize. As soon as an order is shipped, we send an email with a tracking link to follow its delivery. If despite these details, your situation remains blocked, we invite you to contact our customer service at [email protected] or at 05 49 800 66. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2021
Unfortunately, my chalks arrived broken and I ordered colored chalks but received white chalks
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Response from Wesco
Hello and thank you for your feedback. We invite you to file a complaint at [email protected] (including some photos) so that we can provide you with a solution. We are particularly attentive to the quality of our services and products. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2021
Difficulty finding the item reference
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you encountered difficulties finding an item on our site. If necessary, you can contact our customer service directly via the online chat offered on our site or by phone (05 49 800 66). We hope that the ordered product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2021
To place the order I had to call Wesco: I could not correctly choose the type of shipment. On the scheduled delivery date, the product was not delivered. I paid to be delivered in two days that is to say on Wednesday and on Tuesday evening I received a message indicating that the delivery would indeed be on Wednesday. On Wednesday no one arrives and everything is postponed to Friday. I then call Wesco to confirm for Friday morning (I need the product for Friday afternoon), they confirm it to me and 5 minutes later I receive a message that moves the delivery to Saturday. I then had to personally call the post office to ask them to reschedule the delivery for Friday. When the product finally arrives on Friday it is not the one I saw on the Wesco site and I have to call them again to ask for the correct product. In response, they tell me to write an email and today I am still waiting for a response.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for all these difficulties encountered which are contrary to our quality commitments to satisfy our customers. Our site has recently evolved and the first days of operation may have been accompanied by some technical problems explaining your difficulty in choosing a delivery method. Our customer service has received your complaint and is handling your case to provide you with a solution as soon as possible. We renew our apologies and thank you for your patience. We hope you will give us a second chance and that we will have the opportunity to see you again in the future on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2021
the delivery time of 1 working day at €14.90 is not respected, that's expensive for shipping
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2021
Package sent to an address I do not know
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the delivery of your order went this way and we apologize. We hope you were able to pick up your package directly at the relay point and we remain at your disposal at [email protected] if needed. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
The package was not delivered to the correct address. The parts were still suitable for our needs.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
After the order, I did not receive any information about the progress of my order and even after contacting customer service by email, I never received a response. Not knowing this website or the brand, I eventually wondered if the site was reliable and if I would really receive anything. I only received a text a few days before delivery, but I remained in doubt for several weeks. Since the item was a birth gift made by several people, I was even more worried about the order. This is the last time I order from this site: too long delays and no information.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your first order on our site did not meet your expectations. Our customer service has taken your case into consideration to provide you with a solution. Every customer feedback is very important to us as it allows us to improve our practices every day. We hope you will give us a second chance to make a good impression and that we will have the opportunity to see you again on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
The site did not give any news for a month after my order. I had to chase them and by miracle, they informed me that my order would ship the same day. After that, everything went well. I am just surprised by the lack of follow-up on orders. We'll chalk that up to COVID.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2021
I had to try three times to place my order, the site crashed every time I wanted to create my account.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
Hello, for this order I will only give this rating since I had made two separate orders, one for delivery in BOURG and one for delivery in AMBERIEU EN BUGEY, and both arrived in AMBERIEU...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/03/2021
A lot of difficulty in validating the cart
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Response from Wesco
Hello and thank you for sharing your feedback. Our site has recently been revamped and indeed the implementation sometimes came with hiccups. We apologize for the inconvenience caused. Our teams are all mobilized to provide you with a smooth and very satisfactory experience on our site. We hope to have the opportunity to see you again in the future under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
The delivery is very long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/03/2021
Package dropped off at a relay point more than 10km away. While there is a relay point in my city.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for this situation and we understand your confusion. It should be noted that each carrier works with a predefined list of relay points. This probably explains the carrier's choice for your order. We apologize for the inconvenience caused and we are forwarding the information to the relevant department so that this situation does not happen again. We hope that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2021
Big delivery problem. Package supposedly lost... I had a lot of trouble getting my order. No compensation from Wesco.
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Response from Wesco
Hello and thank you for your feedback. Indeed, your order was particularly unfortunate. We are particularly attentive to the quality of our delivery services and please know that this situation displeases us just as much. We are forwarding the information to our logistics department so that the necessary measures can be taken with the carrier in question. Our customer service has proceeded to resend your order. We apologize and hope to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2021
Website is fine and delivery within the promised time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Carton arrived damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
What needs improvement is not Wesco's fault, but mainly concerns the Colissimo delivery by La Poste. Delivery was scheduled via email from La Poste for a date that was not respected. During my previous order, it was the same thing. (for example: Scheduled for Thursday and actually delivered on Friday).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
Order for Christmas 2020. Arrives at the end of February 2021, bravo WESCO. And not even a gesture or excuse. We go to Nathan
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction regarding the delivery time of your order. Particularly concerned about the quality of our services, we apologize as this commitment was not met for your order. We take note of all customer feedback to improve our processes on a daily basis. We hope you will give us a second chance and that we will have the opportunity to see you again on our site under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
The delivery of one of the items took almost two months. I don't find that normal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2020
Repeatedly followed up, delivery not compliant, difficulty contacting your services, product quality very good but after-sales service not satisfactory at all...
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site went this way and we would like to extend our sincerest apologies. We appreciate your availability and the constructive exchanges you had by phone afterwards with our customer service. In a continuous improvement approach, we are forwarding the information to the relevant departments so that adjustments can be made. Your satisfaction remains our priority and we are doing everything we can to improve our processes on a daily basis. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2021
Disappointed by the delivery, package arrived with dents in the box, no cardboard protection for the packaging, the product arrived raw, and as a result, the base was broken
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2021
I ordered these masks thinking they were category 1. This is not the case. I misread and I find that there is a lack of visibility in this matter. I also don't understand why, in February 2021, category 1 masks are still being sold on a site like Wesco...
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Response from Wesco
Hello and thank you for your feedback. All the technical characteristics of this product are indicated on the product sheet in the '+Product' section, including the fact that it is a category 2 mask. We are sorry if this mention is not sufficiently clear and we will forward the information to the relevant department for improvement. In accordance with the new regulatory requirements applied in schools, we recommend our Wespir Premium masks which are certified category 1. We remain at your disposal at [email protected]. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
Huge delivery delays
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2021
Not very detailed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/02/2021
No delivery, had to catch up with the delivery person who couldn't find the address
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and the satisfaction of our customers. We will forward your feedback to the relevant department so that necessary measures can be taken. We hope that the products will meet your satisfaction and that we will have the opportunity to see you again in the future on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
Item marked as available, the site asks for 9 days to prepare and deliver...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
The bed was a bit damaged at the corners, it's a shame for the price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
I am satisfied with the products but I had to wait a very long time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
For the bibs, delivery time was very long.
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