Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Sometimes not very visible and the terms of use are unclear.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the full satisfaction of our customers. That is why we remain at your disposal at [email protected] if you would like assistance with the use of your products. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
I received damaged products and no news following my email?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2020
Delivery made, but it does not match the order
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Response from Wesco
Hello and thank you for your feedback. Our customer service has taken your complaint into account and is doing what is necessary to provide you with a solution as soon as possible. We apologize for this order preparation error and hope to have the chance to see you again on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2020
We pay a lot to have it delivered to us... but that's false!! You have to go to the collection point!!! Change the delivery service!
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Response from Wesco
Hello and thank you for your review. We place great importance on our customers' satisfaction. The delivery did not go as per our quality commitments and we apologize for that. We will forward your feedback to the relevant service so that this situation does not happen again. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
Delivery delay issue. One package is still missing and I still have no information on when the missing item will be delivered
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Response from Wesco
Hello and thank you for your feedback. We apologize for the missing package. Our customer service has taken your request into account and has done what is necessary for the missing product to reach you in the coming days. We sincerely apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
I did not receive my package
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2020
Disappointed with one of the two products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
Good management regarding the order, it was still a large order, and the delivery times. However, a major negative point is the packaging of the package. The package was not very well packaged, it suffered some damage during transport, it even opened a bit. Inside the package, some items were also a bit damaged during transport, and they were not very well protected either.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
I opened the package this morning to prepare a surprise route for my children for Christmas tomorrow and I found a broken piece at the bottom of the bag... I am disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2020
In the pack of 6 large 19 cm balloons, there are 2 red balloons (no orange).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Intuitive website. Simple to place an order. However, the delivery was laborious: under the pretext of an allegedly incomplete address, we received SMS and emails from GLS, but not a single phone call. Sorry to live in the countryside with a hamlet name that is not listed. Only your services contacted us to resolve this issue, but without success with GLS.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Disappointed with the number strips..
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2020
Fast but packaging not designed for bottle delivery.
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Response from Wesco
Hello and thank you for your feedback. We are doing our best to adapt the shipping packaging as best as possible. In a continuous improvement logic, we take note of your comment and pass it on to the relevant department to evolve our practices. We hope that the product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
I would have liked to be able to order paint bottles individually and choose my colors.
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Response from Wesco
Hello and thank you for your feedback. On our site, some references of gouache are indeed available individually or in sets. We remain at your disposal and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
Very difficult to find the reference of the second product to add it to the cart
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2020
The cutlery was thrown loosely in the box without any protection, even the box itself. This is unacceptable during COVID times and for a company that works with nurseries. The box was three times too big for the contents. Really very disappointed, I wanted to order a hammock nest and a chair for my daughter from you, but that's not going to be possible. Really very disappointed. Best regards.
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about our impact on the environment. That is why we strive to limit over-packaging as much as possible. Furthermore, some products require reinforced packaging to ensure safety during transport (hence the choice of a box rather than an envelope in your case). We are convinced that you will be able to give a second life to this cardboard package. We hope that these explanations will shed a little more light on our choices and that we will have the opportunity to see you again in the future on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2020
Navigating the site with a mobile phone is quite tedious. The delivery was catastrophic with packages thrown from the other side of my garden gate in the rain. One of the products was delivered with bottles half full.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and that the delivery did not meet our quality commitments. We invite you to contact our customer service at [email protected] so that a solution can be provided to you. We remain at your disposal and hope to have the chance to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
good quality but quite expensive nonetheless
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
Baby hasn't arrived yet...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Disappointed with the delivery tracking, very happy with your products and their quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
I was not informed that the package would arrive in two parts, so I thought the chairs were lost and I did not receive any information from you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/11/2020
Delivery times are extremely long! Order placed on 11/8, product in stock on the site. Email stating that the order has been delivered (it was the presentation catalog) then no news, as of today 12/9 they still do not know when I will be delivered, first and last time I order from them.
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Response from Wesco
Hello and thank you for your feedback. During this particularly busy period, delivery times may be extended. We are sorry that your first experience on our site is going this way. We hope that the exchanges with our customer service and the proposed compensation will ease your dissatisfaction. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2020
I was unlucky, my package got lost and the baby paint was missing, which was sent to me after my complaint. The second package with cardboard bricks arrived, and 3 were missing, and one was damaged. Customer service is supposed to send me the 4 bricks. In conclusion, customer service works well, but it would be better to receive complete orders from the first shipment. I am disappointed, but Wesco products are of good quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2020
My boxes arrived with a 1-day delay, 48h and 72h later. The boxes were open and the paint exploded. Not satisfied at all.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry to hear about your dissatisfaction and invite you to file a complaint at [email protected] (with a photo) so that a solution can be provided to you as soon as possible. We are particularly attentive to the quality of our products and services. Please know that we are equally disappointed when transport does not go as planned. We apologize and hope to have the chance to see you again soon on our site. Have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
terrible! If there had been a zero, that would have been my rating. We were informed that the package would be delivered on December 1st. On the 2nd, we received a message that it would not be delivered to the chosen pickup point, then nothing more. It's not that complicated to send an email to say that the package is waiting at the post office and not in our mailbox as stated on your site.
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Response from Wesco
Hello, Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. We hope, nevertheless, to have the chance to see you again soon on our site. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
search by reference
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2020
this order of a cot is a quality product. Too bad for my last order, the gastronomic kitchen from November 4, 2020, a board is missing to assemble part of the kitchen and a board of the wrong color. The quality is top... but after contacting customer service, nothing is moving... 1 month later (December 2020) I am still asked to wait until January 2021 to ask again if the boards will be available to finally assemble my kitchen for the children.... given the price paid, this is not correct at all, it is really very disappointing..... because I really appreciate their products.... disappointed not to have it completely finished for Christmas.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2020
The site is very slow.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2020
Delivery too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2020
Good logistics, but product quality is very average
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2020
I had a delivery problem with my last order, the package was therefore returned to your services; I called immediately to know the procedure and was told I had to make a complaint. This was done but unfortunately without being warned my order was canceled and refunded. And I was waiting for a return! Second call, very bad phone contact, disrespectful and borderline arrogant... I think I won't come back after this last order!
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Response from Wesco
Hello and thank you for your comment. The quality of our products and services is a fundamental value at Wesco. We are sincerely sorry to read your disappointment following your shopping experience on our site. We hope, nevertheless, to have the opportunity to see you again soon on our site under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
Late delivery compared to the ordered date
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Fast shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2020
Delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2020
logic game Sleeping Beauty: upon unpacking, the box was torn and already open + absence of protective plastic film around the box, nothing seems to be missing at first glance but not great for a Christmas gift
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2020
out of 2 items, only one is of good quality, the other is very disappointing.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry to read about your disappointment. Our customer service is at your disposal at [email protected]. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2020
Not happy when I received the package. It was opened. Module inside was dirty and one module was missing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2020
The site is well designed, fast and careful delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2020
Wooden ring toss too fragile for school
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Response from Wesco
Hello and thank you for your comment. We invite you to contact our customer service at [email protected] so that a solution can be provided to you as soon as possible. At Wesco, we are particularly attentive to the quality of our products and we are sincerely sorry if this one does not fully meet your satisfaction. Have a good day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
I have always been very happy with Wesco. I received my order but one item worth 25 euros is missing and for now, customer service is not responding so I am waiting to see!!!
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