Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Since Wednesday, I have been waiting for a response regarding a world map (Christmas gift) that arrived heavily damaged... Lost email, phone call where I was asked to fill out a questionnaire instead of offering to resolve my issue... still no response. Yet in case of product defects, the site indicates a processing time of 24 hours! Anyway, is my child going to have a Christmas gift or not? If you order, it's at your own risk. The little consumer is not taken into account. Non-existent customer service
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We apologize as this commitment was not upheld for your order. Your complaint has been duly noted and our customer service is doing what is necessary to provide you with a solution as soon as possible. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2020
I am missing many items and the inside of my package is catastrophic: broken products, missing and thrown into the packaging in the box: totally catastrophic
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We sincerely apologize as your order did not go as per Wesco's commitments. Our customer service has taken your complaint into account and has done what is necessary to correct this situation. We hope that in use the products will bring you satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2020
Little response to my requests, change of billing name, payment by bank transfer, discount code not accepted
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. We are sorry if our exchanges did not fully satisfy you. Our customer service is entirely at your disposal at 05 49 80 01 66. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2020
Several phone calls for multiple deliveries of the same products and now 2 times debited €55.20 while we have only been delivered the mattress and stickers once. A deplorable management, waiting for a refund
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and we apologize. Our customer service is at your disposal at [email protected]. We hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/10/2020
Disappointed by the delivery during this health crisis. The delivery person wears his mask below his chin and does not respect social distancing...
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Response from Wesco
Hello and thank you for your review. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2020
I still haven't received my order. When I go to the dedicated site, I am informed that the delivery did not go through! No message, no notice of passage. Impossible to reach the delivery person, the email sent to Wesco remains unanswered. I am a childminder. I have already ordered 3 beds and different materials. I need to order 2 more in addition to the one that has disappeared. I am furious because I urgently need it
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry that your experience with Wesco has been under these conditions and we apologize. Please be assured that the information has been passed on to the relevant services. According to our customer service, your order should be delivered to you within the next 24 hours. We renew our apologies for our late response and hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
The furniture is damaged. And the assembly was not done
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly concerned about the quality of our products. Your order does not meet these requirements and we are sincerely sorry to hear about your dissatisfaction. In order to provide you with a solution as soon as possible, we invite you to file a complaint with our customer service ([email protected]) accompanied by photos showing the defect. As indicated in our product sheets, all our furniture is delivered flat (assembly is possible but it is an additional service). We apologize and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2020
I think the site could be optimized for better navigation and especially better search because on phone or tablet it is not practical.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2020
I bought some plaster for my son. They are tiny! One of them is half the size of my little finger! Anyway, I won't buy from this site again
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the full satisfaction of our customers and we are sorry to read your disappointment. All our product sheets mention the technical characteristics of the products (dimensions, materials...). Therefore, we invite you to carefully consult this part so that your purchase is not disappointing. Our door remains open and we will be happy to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/08/2020
While the navigation on the site is not bad, the delivery times are way too long, I just received an order placed two and a half months ago... No news by email to inform me of the progress of my order and no possibility to contact anyone on the website, I sent a request several times to which no one ever responded...
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Response from Wesco
Hello and thank you for your feedback. It happens that some products are victims of their success and take longer to arrive at our customers. We are aware that these delays can generate frustration and we apologize. In the case of your order, we sent you an email on 04/09 to inform you of the stock shortage. We are sorry if you did not receive this email. We hope that in use the products will meet your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2020
I received a completely detached cot underneath.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2020
My order arrived quite quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2020
CLARITY OF THE SITE
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2020
Missing 4 white fitted sheets that I have already paid for!
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Response from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your situation and the missing products are being shipped today. We are sincerely sorry for this inconvenience and hope to have the opportunity to see you again soon on our site. Have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/08/2020
Not at all satisfied... boxes of opened packages and damaged products arrived. Missing screws reported to customer service with no response to date. Changing table not practical at all regarding height and product also arrived damaged. Too expensive for the quality. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco did not fully meet your expectations. Our customer service is currently reviewing your case to propose an adequate solution. We hope to have the opportunity to see you again soon on our site. Have a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2020
I ordered a bunk bed that arrived damaged last Thursday and the after-sales service has still not processed my request. Apparently, you have to wait about ten days before processing. No follow-up. Very disappointed.
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Response from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your complaint and is doing everything possible to get back to you as soon as possible to provide you with a solution. We are sincerely sorry to read about your disappointment and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
Package arrived open and incomplete
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/09/2020
1 damaged item, and not the right color
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that the products received do not meet our quality standards and that they do not fully satisfy you. We invite you to contact us at [email protected] so that your complaint can be processed. We hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2020
Bed available only in wood. Assembly of the bed barrier very complicated and poorly explained in the instructions. Quality of the screws needs to be reviewed. The assembly key is not suitable for the location of the screws. Very dissatisfied with the delivery service that delivered the 6 beds in front of the nursery door during lunch!! 350kg to carry for parents to access and in case of fire: an inaccessible emergency exit! We wanted them to be dropped off in the building next door, but the delivery person didn't have time!! Convenient to make a delivery without a signature, which allows them not to have to wait for the person in charge of the structure.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and services. We are sorry to read your disappointment and we apologize for the inconvenience caused. Listening to our customers, we will pass your comments on to the relevant services. We hope that in use these products will bring you satisfaction and that we will have the opportunity to see you again soon on our site. In the meantime, we remain at your disposal at [email protected] Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
Hello, I requested to be delivered on October 1st and not September 24th. Anyone could have taken my order. Some items from my order could have been missing. The people I work with were honest and left everything intact. Thank you for paying attention to the noted comments. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2020
I am extremely disappointed with the packages I received and I would like to file a complaint because the game boxes were heavily damaged! it's scandalous at that price!
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Response from Wesco
Hello and thank you for your comment. At Wesco, we take great care in preparing your orders and we are equally disappointed when they do not arrive in very good condition. We invite you to contact us at [email protected] specifying the damaged references so that a solution can be provided to you as soon as possible. We sincerely apologize for the inconvenience caused and hope to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2020
well not always simple
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2020
Many interesting items but sometimes a bit expensive in terms of quality-price... Impossible to combine the birthday discounts of my twins... really a shame...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/09/2020
Terrible! Advertises a mask they don't have in stock yet, and once received, the product does not match its description, nor is it an adult size!
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sorry that this one does not fully meet your satisfaction. Every day, we engage in a process of continuous improvement thanks to our customers' feedback. We have also developed a new size (XL) particularly suited to adult body types. We invite you to contact our customer service at [email protected] to provide you with a solution. Have a good day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2020
Products delivered with a 3-month delay and without instructions
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
very long delivery to arrive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2020
Incompetent delivery person who contacts me by phone to ask for directions. I guide him and cross paths with him on foot a few meters from my home as I was picking up my children from school. He stops, I tell him no, I have my children, please leave the package in front of my house, at worst we arrived at the same time. He insists, telling me that it’s not heavy, that the package weighs only 4 kilos. I tell him no, I have my children. He insisted, he ended up annoying me and I told him it's fine, I'll take the package to avoid making a scene in front of my children in the middle of the street.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
Delay to receive the order relatively long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2020
The mattress is very good, in accordance with the description. Shipping was a bit long, but what is this carrier?? I would avoid them, it would discourage me from ordering again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2020
very late delivery!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2020
Good products!! However, several delivery problems that could be resolved by customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2020
I still haven't received my order even though it is marked as received correctly!!!
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Response from Wesco
Hello and thank you for your feedback which reveals a malfunction on our part. We sincerely apologize for this inconsistency and we ask you to excuse us for the inconvenience caused. Our customer service is informed of your complaint. This will be processed as quickly as possible. This situation displeases us just as much and we are doing everything we can to ensure it does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/08/2020
If I could give 0 stars, I would gladly do so. Product arrived damaged, no customer service, fictitious customer service that responds a week later by email without apologizing for the inconvenience caused, offering you an 'exceptional' commercial gesture which is nothing more than classic after-sales service, to send you a product while asking a carrier to come pick up the damaged product without exchange until it is received by them. (really complicated logistics) Imagine the waiting time to enjoy your product for which they have already cashed the amount. 'Rather than simply sending the product back with a carrier who delivers the product in exchange for the damaged product.' Go figure! The customer is not at all at the center of Wesco's concerns (no customer service by phone, customer service that knows nothing and doesn't want to know anything). So if everything goes well, no worries, but if you have the misfortune of having a problem with your order, I wish you very good luck. A word to the wise!
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Response from Wesco
Hello and thank you for your feedback. We are sorry to see that the discussion between our two parties could not end in a more peaceful manner. Far from being fictitious, our customer service is a human-sized team that works hard every day to respond to our customers as quickly as possible. Our after-sales service has taken your request into account and the concerned product will be reshipped to you. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/09/2020
The bed arrived broken. Very poorly packaged so it must have been damaged during transport. It takes 10 days just for my request to be processed by customer service. And I don't even know what Wesco will do. My son is left without a bed in the meantime... Very disappointed!
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and we sincerely apologize for the inconvenience caused. Our customer service has responded to you and is proceeding with the reshipment of the damaged part. We note your comment regarding the product packaging and will pass the information to the relevant department to prevent this issue from happening again. We hope the bed will bring you satisfaction and wish your son sweet and pleasant nights. We hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
Very long delivery. Package arrived only 1 day before the baptism
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2020
Hello, I received my order with the two broken wardrobe sides!! I tried to contact customer service but got no response. I sent an email but still no reply. I am eagerly waiting to know how to proceed to get two new sides!!!!!! Thank you
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Response from Wesco
Hello and thank you for your comment. At Wesco, we are particularly concerned about the quality of the products we offer and we apologize as this commitment has apparently not been met. Your complaint is being processed and new parts will be sent to you. We hope that in the end the product will fully satisfy you and that you will enjoy coming back to our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
One of my items arrived defective
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2020
Several emails sent to customer service for damaged products received without any response... indeed, when we see the delivery people throwing the merchandise and dragging it on the ground... Will I be contacted one day to find a solution for compensation??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
The items are fine but the delivery of the order is a bit too long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2020
Cradle received broken. Unusable. I contacted customer service who has not yet responded.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing orders, we are sincerely sorry that your package has suffered from transport issues. Our customer service is informed of your complaint and your case is being processed to provide you with a satisfactory solution as soon as possible. Have a nice day.
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