Customer reviews of Wesco

Not very ergonomic. Many references but difficulties in finding what you are looking for.

Constructive site. Lots of choices. However, the delivery time is mega long..... 4 months for 2 sheets.

A handle is missing...

After 1 month of waiting, I am still waiting for 1 package... and the second arrived broken! I am very disappointed!

The order arrived late. I needed the cookie cutters for the activity with the kids last Wednesday, but I only received them afterwards, contrary to what was planned.

Delivery service to improve, boxes opened and dirty products

Very good site, quality products.

Navigating the site is functional, but delivery is more complicated and more uncertain, however, within very reasonable timeframes.

The site is easy to use, I ordered a dragon and a set of knights from this site as they were unavailable in stores. During delivery, I only received one of the two ordered products with no paper in the mailbox allowing me to pick up the rest of my package at the post office. I reported this to Wesco, who just sent me the invoice by email without any explanations or anything... At the post office, they told me that the package had been delivered and that nothing was pending. I had to contact Wesco again, changing my tone to get what I had paid for. They then sent me a new package with the other part of my order. Let's see if I receive it... Disappointed with the customer service, which was not very responsive and not inclined to help. I am torn regarding my first order on this site, by far my best experience.

Still no news about my complaints.

I did not receive the ordered book.

Good but very expensive

Half of the items were opened, the packaging box was torn, and the scissors did not match my order. In short, I am disappointed, first and last order as a result.

I was not on the site to order, but the delivery was a bit delayed and the bottoms of the boxes were damp.

Impossible to reach the site. The delivery was supposed to be scheduled between the 26th and 28th. It is the 2nd of the following month and still no news, not even an email.....

Very complicated site, especially with the inability to find a submitted order. Site to be avoided. Call to services unable to resolve the situation. If it hadn't been necessary to retrieve the bunk beds, we would have abandoned the order. Very disappointed, we do not recommend this site

Not very satisfied, poorly packaged parcel delivered with missing items that must have fallen during transport! Called customer service who redirected me to a link by email. Response pending, little reactivity!

Very long delivery (August 25), I had to follow up with customer service.

Problem with a very damaged carpet, big holes in the middle. This could not have gone unnoticed. I have not heard back about the return, I sent you 2 emails.

Very disappointed, I often order from Wesco and this time the sofa is of very poor quality...

I am a bit annoyed because I had requested to receive my order in one single delivery! Which was not the case!

Delivery time not respected. It's deplorable

Perfect site and order, however, the delivery is to be deplored. I received a message saying I would receive the bed between 12 PM and 2 PM. The delivery person came at 10 AM, called me, and said he was there. I asked him to come back between 12 PM and 2 PM, he refused and said he would leave a notice of passage. I asked him to respect the indicated time in the message, he refused. I had to manage with my neighbors to intercept my package. It's a shame

My order arrived damaged, after contacting customer service a week ago, still no response... I am more than disappointed given the brand's reputation.

Easy-to-use site, however, the package was received with a missing item even though the slip indicated it was inside

Delivery times too long.

I received an empty envelope. None of the bibs I ordered were in the delivered envelope.

Fast delivery.

We had issues with the delivery: the package was left in a hall open to the public instead of being delivered directly to me.

Deplorable delivery, lost and missing products!

I am satisfied with the carpet!! Too bad the delivery person left my package at the bottom of the building

Very average for this product

Too bad my package was open because I was missing a pencil otherwise all good

Disappointed by the quality

Very good products, in line with our expectations. Nice quality. However, we are very disappointed with the delivery. We requested 'home delivery', but after waiting (3/4 days) and a phone call (10 minutes of voicemail), I ultimately had to go to the Ziegler warehouses so my son could have his gift on time (1st birthday!)

VERY GOOD PRODUCT BUT DISASTROUS DELIVERY, DELIVERED ON THE SIDEWALK WITHOUT ANY PRIOR INFORMATION WITH AN UNPLEASANT DELIVERY PERSON EVEN THOUGH PREVIOUS DELIVERY WAS AT THE DOOR OF THE HOME.

A month and a half to be delivered is a shame!

I had several advisors on the phone who were very unfriendly. I asked for help to make a quote (for €600) and was told that the colors 'N' do not exist without even looking, even though I insisted that I was sure I had seen that color before... I asked about delivery times and was told nonsense as if they wanted to dissuade me from my order, I don't understand... I spoke to 3 different people on the phone and it was the same each time. Fortunately, I was able to place my order myself; it's a shame this company has beautiful products, I'm now waiting for the receipt...

Broken chalks in small pieces in the package, all items full of chalk. Customer service contacted by email, no response

I am happy to have received my purchases. However, I am quite disappointed with the delivery. The packaging was of poor quality and a can of paint must have been lost among the twelve I ordered...(The three boxes exploded).