Customer reviews of Wesco

After a very long delivery delay, the merchandise arrived defective. 15 days of exchange with customer service to ultimately return the merchandise and an additional week to receive the refund for it.

Order received quickly but the product was not the right one... Waiting for a response from customer service

Order of an item that ultimately is not in stock, they charged me the total shipping fees for a small item that I had added to my order in passing, ultimately the main item was not restocked and I requested to cancel my order. Poor communication, they could have at least warned me before sending an order and a truck for a plastic watering can... too bad

They should check what they sell.

I ordered a Butai with 2 Kamishibai stories, I received the package in two parts; I went on vacation and didn't open it right away upon my return otherwise I would have returned it. Unfortunately, their return policy is within 20 days. The Butai is not designed to hold the reading boards, it is too big so it doesn't look nice, it looks patched up because the boards are shorter. I am extremely surprised by this mix-up and lack of seriousness, really disappointed.

I am almost satisfied with my order, unfortunately my set of trays in color is damaged on the corner!

I am missing the wall mounts for my bar. Therefore, I still cannot fix it. I am waiting for news from customer service but I still have no information.

The carto' arrived torn, fortunately nothing is missing.

Quality product but it is a pity that childminders do not have a discount. The products are very good but the decreasing prices are more suited for communities.

Book received VERY damaged in impeccable packaging - so defective packaging (spine crushed and crumpled hardcover).

Delivery problem where supposedly I refused the delivery and the color I chose was multi-color, but in the end there are only 2 colors and they are dull, orange with gray.

Interesting site for some things but still very expensive.

The delivery person doesn't even come to deliver to my home, he calls and I have to go pick it up. I am a childminder working from home with 4 babies in care, luckily it's vacation time because my 13-year-old daughter has to go down to pick up the package. I understand that precautions need to be taken due to COVID, but still, we need to apply barrier gestures and it works.

One package missing out of six.

I did not find the site particularly intuitive. Good order tracking. Attractive prices.

Order for a rug lost along the way and it's up to us to deal with the carrier... Then we receive an email saying that there is no rug in our order... Total, 3 weeks of waiting and a delivery person who gives us a time slot from 8am to 6pm... No apologies and not a word.... Shameful

Wesco products are very good. However, the delivery needs to be reviewed. Independent carrier did not come on the scheduled date. As a result, I was absent and the driver wanted to throw my order over my gate!! I told him that he had no interest in doing that. I had to ask my neighbor to receive it because he did not want to come back later!!

The products themselves are very good, but Wesco's services are not professional, we were disappointed with other orders, disappointed by customer service unfortunately

Easy order and received quickly

Too bad the delivery is so complicated

Delivery time over 4 weeks.

Missing a package (a tricycle).... still no news, information delay is way too long in tracking.

Payment for express delivery. Package still not received after more than two weeks and a phone complaint and another by email!

Order received partially and no news on the rest.... For a first order, I am very disappointed....

I placed my order on June 8, it was shipped on June 10 (I was tracking the package online). But I only received the package on June 25 (probably due to Covid-19, which I completely understand). However, what I don't understand is that the box containing my crib bumper is crushed (open on the side, I can even see the crib bumper which is black and all scratched) I told the delivery person that I would not take this package (he doesn't speak French well) and he said, 'Yes, yes madam, you have to take it.' I debated a bit with him but there was nothing more to do, I had to go down with my son in my arms because he didn't want to go up to the 4th floor (I have a working elevator by the way) anyway, I told him I would take it but that I would write on the receipt that it was in poor condition, he told me 'just the name and a signature.' I started to write about the condition of the package when he snatched the receipt from my hands! Annoyed and holding my son in my arms, I didn't know what else to do but give in... the carrier Heppner does his job poorly, change the delivery person/carrier. It's unacceptable! Otherwise, the products seem to be of good quality to see in the long term, it matches the photo, no strange smell or anything, I just wait to see the results of my emails and photos to know if there will be compensation.

I already sent you an email notifying my disappointment regarding the state of my order!!! Very disappointed!!! It’s not the products I criticize... one of the disinfectant bottles completely emptied and damaged my paper towel roll and gloves!!! Useless!!! The rest was soaked but after washing, it lost that smell that had settled everywhere!!!

we did not receive the complete order, 3 lots of socket covers are missing

A defective product in my order (weighted bracelet with defective stitching that lets the weight pass through)

Delivery delayed from the same order.

It is still particularly astonishing to receive a phone call from the public school located 2 km from ours saying that the package was delivered to them!!! + Obligation to go pick up the package during school hours!!!

Customer service is a disaster, not up to the demand. Never ordering from them again, received a bad package, a whole bunch of procedures to do knowing it's their fault.

Too much waiting for delivery. The shipping cost is expensive.

I was informed a bit late about the out-of-stock status of 2 ordered products, which are for my professional use...

I only received part of my order (the mattresses) but no news about the fitted sheets....

The package was torn on both sides, but all the pieces were well packed inside the package.

Material compliant with the order, but delivery time much too long!

Customer service is deplorable. What can I say about my order: missing, damaged, incorrect products... I contacted customer service to correct these errors, and it turned out to be a real obstacle course. I received several responses to the same email that contradicted each other. Slow and bad faith customer service: I had to follow up several times and send photos of the items they sent me to prove that they were not the references I ordered. I received my order in early May, today is June 14 and I am still waiting for a sheet of stickers. What SLOWNESS! Relatively expensive site, on some products we can see price differences of up to €10 compared to competitors.

I ordered months ago and still haven't received anything. I receive emails saying that the shipment has been made, contradicted by the customer service that I call regularly. In the end, I ordered in early March, and it's mid-June and still nothing. This is definitely the last time I order from Wesco!

Very wide choice of products. Customer service is attentive.

Easy order to make, quick and efficient delivery at home, the products are true to the image proposed on the site.