Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the damaged package as well as for the missing item. In order to provide you with a solution as soon as possible, could you please write to us at [email protected] (specifying your order number and the missing reference)? We thank you in advance for this information and wish you an excellent day.
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Nathalie C.
Rating: 1 out of 5
following a purchase from 06/03/2026
Very expensive product Null notice and defective product To be reviewed
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Response from Wesco
Hello and thank you for sharing your feedback. We are sorry that the product does not fully meet your satisfaction and we would like to extend our sincerest apologies. Your complaint is currently being processed by our customer service. We hope to have the opportunity to provide you with a more satisfactory experience on your next purchase. Have a nice day.
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Patricia L.
Rating: 3 out of 5
following a purchase from 07/03/2026
My article matches exactly the photo on the site, of very good quality, too happy. However, the size of the box is really too big for such a small item and moreover when I received it, the box was torn all along one side!
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Multi Accueil La Souris Verte -.
Rating: 3 out of 5
following a purchase from 04/03/2026
We are noticing a recurring dissatisfaction regarding the delivery of packages. The delivery drivers lack caution and drop the packages carelessly (sometimes causing damage). Moreover, they often leave immediately after ringing the bell, leaving the packages outside without ensuring their receipt by an agent.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience with us. We sincerely apologize for the recurring issues encountered during the delivery of our products. Your feedback has been forwarded to our logistics department so that a point can be made with the concerned carrier and that our commitments regarding service quality are fully respected. In case of damage or quality issues, our customer service is at your disposal at the address [email protected] (please remember to specify your order number and the relevant references). We hope to have the pleasure of seeing you again soon on our site and to provide you with a flawless experience. Have a nice day.
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Desnues C.
Rating: 2 out of 5
following a purchase from 02/02/2026
We are satisfied with the products and the quality of customer service. However, deliveries are a real nightmare: packages left in our hallways, without a signature or just the delivery person's signature, or left in a neighboring service without the delivery person showing up, and packages that cannot be found. No quick visual check on the condition of the package before opening, so no possible reservations.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are happy to hear that our products meet your satisfaction and we thank you for your loyalty. Regarding the delivery, your feedback is valuable as it highlights dysfunctions that go against our quality commitments. Your opinion has been forwarded to our logistics department so they can address the issue with the concerned carrier and prevent this type of incident from happening again in the future. We thank you once again for your transparency and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Stéphane M.
Rating: 2 out of 5
following a purchase from 02/03/2026
Hello. Product as described but express delivery over 14€ not ensured by the Chronopost delivery person.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We understand your dissatisfaction regarding the non-compliance with express delivery times and we sincerely apologize for this inconvenience. Our customer service will proceed with the refund of your shipping costs. However, we are pleased to hear that the product meets your satisfaction and we hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Sandra G.
Rating: 2 out of 5
following a purchase from 28/02/2026
I did not receive all the items even though they are listed on the order form. I sent a message to customer service but am still waiting for a response from them.
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Response from Wesco
Hello and thank you for alerting us by sharing your opinion. Our customer service has taken your complaint into account and the missing products will be resent as soon as possible. We thank you in advance for your patience and sincerely apologize for this order preparation error. We hope to have the opportunity to provide you with a fully satisfactory experience on your next order on our site. Have a nice day.
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Melinda P.
Rating: 3 out of 5
following a purchase from 18/02/2026
First time I order equipment said for professionals. And this one leaks...
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely regret that your first experience on our site is synonymous with disappointment and we would like to extend our sincerest apologies. Our customer service has taken your complaint into account and is proceeding with the exchange of the product. We hope you will give us a second chance to make a better impression and prove the quality of our products during your next order. Have a nice day.
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Nathalie D.
Rating: 3 out of 5
following a purchase from 12/02/2026
Difficulty seeing the real price of the purchase during online payment, as the cost of shipping fees did not disappear.
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Helene C.
Rating: 2 out of 5
following a purchase from 20/01/2026
I did not receive what I ordered, two items out of 3 were replaced by others for no reason. The issue has been escalated and I am waiting to receive my missing items, and the wait is starting to drag on, but I remain confident for now. For a first experience with Wesco, it is rather disappointing, especially considering the price of the items.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that this first order on our site did not meet your expectations and we would like to extend our apologies. Our customer service has processed your request. We thank you in advance for your patience while waiting to receive the missing products. We hope you will give us a second chance to make a better impression by coming back to see us in the future at wesco.fr. Have a nice day.
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Maternelle F Deforge -.
Rating: 1 out of 5
following a purchase from 17/11/2025
Order placed on November 17. Arrival in several packages spread over time. Last item just delivered on February 16 without precise information and no commercial gesture.
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Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We are sorry for this particularly long delivery and we would like to extend our sincerest apologies. Our customer service will contact you very soon to offer you a commercial gesture. We hope to have the opportunity to demonstrate the quality of our service during your next order and to provide you with a fully satisfactory experience. Have a nice day.
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Notre Dame De La Salette -.
Rating: 1 out of 5
following a purchase from 23/01/2026
As already stated by email and visible in the photos sent: - Deliveries took place multiple times, including one Wednesday (we are a primary school) and not all at once, which implies significant availability to open for the delivery person (always very polite and professional) and a large number of emails to indicate where the different packages were. - One of the packages was re-packaged without us being informed - One of the packages was poorly sealed and was losing parts! We will open all our packages this Monday as a team and will need to check that everything is in good condition. A lot of energy and time wasted for a brand that seemed to be a guarantee of quality. A commercial gesture would be welcome. Ecole Notre Dame de la Salette La Rabatelière
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Response from Wesco
Hello and thank you for taking the time to leave a detailed review. We are sincerely sorry that this delivery experience did not meet your expectations. By default, we ship items as soon as they are available to reduce delays. However, a
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Fanélie A.
Rating: 3 out of 5
following a purchase from 03/02/2026
I received the order quickly. However, one paint can had a damaged cap that did not allow it to be closed; since it belonged to a batch of items for a product exchange, I would have had to request and return all the products. Too bad.
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Céline P.
Rating: 1 out of 5
following a purchase from 30/01/2026
I did not receive the product I ordered and following my complaint, I have not heard back for 1 week.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review. We sincerely apologize for the order preparation error and for our response time. Our customer service has received your complaint and is processing the exchange of the product. We hope to have the pleasure of seeing you again soon on our site to offer you a flawless experience. Have a nice day.
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Les Pitchounets M.
Rating: 2 out of 5
following a purchase from 04/02/2026
Hello, my only request was not to be delivered before July, August or September because the daycare is moving to new premises. The packages arrived yesterday, Wednesday, February 11!!!
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Marie L.
Rating: 2 out of 5
following a purchase from 01/02/2026
RELATIVELY SATISFIED. THE WOOD SCREW SYSTEM FOR FIXING THE LEGS IS NOT GREAT AT ALL
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Response from Wesco
Hello, and thank you for taking the time to share your experience with us. We are sincerely sorry that the assembly of your table was not as smooth as expected. Your satisfaction is our priority, and we would like to understand precisely what may have hindered you (accessibility of the screwing system, adjustment of the parts during assembly, or clarity of the instructions) in order to possibly optimize our future models. Please feel free to provide us with more details in response or via our customer service at [email protected]. We hope that in use the product still brings you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
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Jokoani -.
Rating: 2 out of 5
following a purchase from 19/12/2025
Quality products but no visibility on delivery and too long delays (more than two weeks of waiting).
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Christelle R.
Rating: 3 out of 5
following a purchase from 30/12/2025
The material is generally of good quality. But on my order, I have 2 broken items and one has a small defect. The after-sales service only processes complaints within 15-20 days, so 1 month later I don't have the chairs I was counting on. As for ecology, let's not even talk about it, 6 children's chairs received in 5 packages and on 3 different dates when I checked delivery of the order in one go. Could do better! I am now waiting to see how my complaint will be handled.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely regret not having met your expectations this time. The quality of our products and services is at the heart of our commitments, and we apologize for these inconveniences. Our customer service has taken charge of your file and is proceeding with the reshipment of the affected products. Meanwhile, our logistics service is conducting an investigation to understand the origin of the delivery anomalies and ensure that they do not happen again. We thank you for your loyalty and hope that you will give us a second chance to provide you with an impeccable experience on your next order on our site. Have a nice day.
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Élisabeth N.
Rating: 2 out of 5
following a purchase from 26/01/2026
I bought a changing mat cover. It wasn't even packaged! Loose in the box! Unacceptable...
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Manuel G.
Rating: 2 out of 5
following a purchase from 20/01/2026
I ordered a MATTRESS BORDER in IVORY color and received a MATTRESS BORDER in GREEN color
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this order preparation error and we would like to extend our sincerest apologies. Our customer service has processed your complaint and is proceeding with the reshipment of the correct reference. We thank you in advance for your patience while waiting to receive it. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
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Céline M.
Rating: 1 out of 5
following a purchase from 14/01/2026
Hello Madam Sir, I will no longer buy from wesco because of major delivery issues.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Florence S.
Rating: 2 out of 5
following a purchase from 10/01/2026
Long delivery, rescheduling not respected and products damaged during transport
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties encountered and we would like to extend our sincerest apologies. In order to provide you with a solution for the damaged products, could you please write to us at [email protected] (specifying your order number, the relevant references and attaching photos of the damaged products)? We thank you in advance for these elements and hope that you will give us a second chance to offer you a flawless experience by returning to our site soon. Have a nice day
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Monia D.
Rating: 3 out of 5
following a purchase from 18/01/2026
Delivery problem, order received partially. So additional steps to receive the rest
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the shipment of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Audrey R.
Rating: 1 out of 5
following a purchase from 06/12/2025
Damaged product
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Response from Wesco
Hello and thank you for leaving a review. We are sorry that the product arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the reference, and attaching photos of the concerned product)? We thank you in advance for these details and hope to have the pleasure of providing you with a flawless experience on your next order on our site. Have a nice day.
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Catherine L.
Rating: 3 out of 5
following a purchase from 07/01/2026
Hello, order well received but in 2026 the excessive packaging of products (floor marking disc, sensory sticks) while the floor mats are not well protected at all as they bend in the delivery truck, resulting in a slight mark on the mat. For this product, a more substantial packaging to keep its shape would have been wise. The rest of the order is fine
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Clara V.
Rating: 3 out of 5
following a purchase from 15/01/2026
The packaging of one of the products arrived damaged: the package of joint paste was open and the contents were partly out of the bag
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the problem encountered and we would like to extend our sincerest apologies. Our customer service has received your complaint and is proceeding to send a compliant bag. We thank you in advance for your patience while waiting to receive it and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Sandrine S.
Rating: 2 out of 5
following a purchase from 16/11/2025
Order placed in November and I have not yet received all the items. The deadlines are not clearly specified
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Gaëlle C.
Rating: 2 out of 5
following a purchase from 14/01/2026
I am disappointed because I was poorly advised, what I bought does not suit me 100%
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Sarl Babybulle S.
Rating: 1 out of 5
following a purchase from 04/12/2025
DELIVERY TIME MUCH TOO LONG
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Syndicat Intercommunal De -.
Rating: 1 out of 5
following a purchase from 28/11/2025
Delivery time not respected, a lot of delay. Moreover, the order is incomplete 9 bibs instead of 12 ordered, and we were not informed of the modification. Customer service is unreachable by phone. I find that the service has deteriorated a lot in recent years.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Ssrp La Maisonnee -.
Rating: 2 out of 5
following a purchase from 30/10/2025
The order was delivered in several parts, one of the pieces of furniture arrived damaged and one package was missing from the last delivery received out of the 8 announced. The order tracking is not optimized.
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Response from Wesco
Hello and thank you for taking the time to share your feedback regarding your order. We sincerely apologize for the inconveniences encountered, both regarding the delivery in several parts and the condition of one of the pieces of furniture received and the missing package during the last shipment. We fully understand your dissatisfaction and offer our apologies for these malfunctions. Your complaint has been taken care of by our customer service. We thank you in advance for your patience regarding the exchange of the product, as it is subject to the restocking delay of the concerned reference. We sincerely regret this experience and hope to have the opportunity to provide you with complete satisfaction on your next order. Have a nice day.
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Sivom Du Canton De Neuilly -.
Rating: 1 out of 5
following a purchase from 13/01/2026
Error in the order, difficulty in reaching a contact by phone, no response to my emails.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the preparation error and, above all, for our lack of communication. Following your email, your corrected order has been immediately put back into preparation. We sincerely regret not informing you sooner, thus creating legitimate concern. We thank you for your patience and hope to have the opportunity to regain your trust by providing you with a flawless experience during your next visit to our site. Have a nice day.
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Creche Parentale Les Casteloups -.
Rating: 3 out of 5
following a purchase from 10/10/2025
Quite disappointed with the WESCO quality that is no longer up to par
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Mam P.
Rating: 1 out of 5
following a purchase from 09/01/2026
Rug received damaged
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the carpet arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching photos of the damaged product). While waiting to receive your elements, we wish you a pleasant day.
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Marina L.
Rating: 1 out of 5
following a purchase from 07/01/2026
Carrier problem order statue delivered outside the delivery address is a relay point and I never received a code! Where is my order???
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Josette C.
Rating: 2 out of 5
following a purchase from 06/01/2026
Damaged delivered package
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry that the product arrived in poor condition and we sincerely apologize. Our customer service has proceeded to send a compliant product. We thank you in advance for your patience during its delivery. We hope you will trust us again and that we will have the opportunity to offer you a flawless experience during your next visit to our site. Have a nice day.
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Mélanie P.
Rating: 3 out of 5
following a purchase from 08/01/2026
The order itself I suppose is fine! But the DPD delivery service, let's just say it's lacking! They've postponed my delivery 3 times.
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Emilie B.
Rating: 1 out of 5
following a purchase from 03/01/2026
Delivery too long
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
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Maxime L.
Rating: 1 out of 5
following a purchase from 01/01/2026
Hello, I received a broken order. The chair was in 3 pieces and the pieces were torn apart from each other. I made a complaint to WESCO services.
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation. We are sorry for the delivery issue encountered and we would like to extend our sincerest apologies. Our customer service has received your complaint and is proceeding with the reshipment of a new chair. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day;
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Assistante Maternelle Adeline Gascoin -.
Rating: 2 out of 5
following a purchase from 26/12/2025
3 weeks to be delivered, no response to my emails. 1st order and really disappointed
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Response from Wesco
Hello and thank you for taking the time to share your feedback following your first order. We are sincerely sorry for the delivery delay encountered as well as for the lack of response to your messages, and we would like to extend our sincerest apologies. We hope you will give us a second chance to provide you with a flawless experience on your next order at wesco.fr. Have a nice day.
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