Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Delivery was two months late. They are not friendly on the phone. No response to questions.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction. Unfortunately, the item you chose has attracted the interest of many people. Our team has done everything possible to restock our inventory and deliver to you as quickly as possible. We apologize for the inconvenience caused. We hope that this product meets your expectations and brings you complete satisfaction.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2020
Only a small part of the order was delivered... no response from customer service
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. The rest of your order will be sent to you in the coming days. During this unprecedented period, delivery times will be a bit longer, but you will be delivered. We thank you for your patience and hope to see you again soon on our site. Take care of yourself and your loved ones.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2020
Packaging problem: the package - too large for the content - arrived in very bad condition and was repaired by postal services. The content was intact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2020
Disappointed by the size of the stickers. Order delivered in two parts because sheets were missing, no worries except that upon arrival of the second round, one sheet was missing, according to the delivery note. Three items as planned while I only had two and no information... the third arrived later with no further details.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2020
Difficulty in ordering
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2020
Order shaped to the box
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2020
Hello, we are missing two items, what should we do now?
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Response from Wesco
Hello and thank you for your comment. In light of this exceptional situation, we are doing everything possible to provide you with the best service possible. Our customer service remains mobilized to answer all your questions, by email at [email protected] or by phone at 0 800 311 297 and at 05 49 800 166, from 9 am to 12 pm and from 1 pm to 5 pm.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2020
The products are good. However, the packaging was average... One of the boxes was patched up by the post office because the paint cans were not secured and tore the box. A bit of a shame...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
Excellent material. A bit long because the fitted sheet ordered was out of stock. Difficult delivery. The delivery person informed us by phone that we had to go down to retrieve the package at the foot of the building and that he would not go up despite the entrance door code and the known floor. It took a long insistence on the phone to decide to go up.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2020
Your company works with the delivery company Heppner, which is very difficult to compete with in terms of incompetence. The refund is pending because according to customer service, the return of the merchandise has not yet been made. Not only did I not receive my order, but I also have to wait for it to be returned to be refunded. This is not normal!
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Response from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service has taken your request into account and is doing what is necessary for your refund to be processed as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
The order was laborious to benefit from free shipping despite your cooperation, but it still took an afternoon and a morning just to place the order. Fortunately, everything went well for the reception. We have not yet used the products so evaluation is impossible at this time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2020
A bit difficult to navigate the site and I received my products in a box that was too big, so they were moving around inside. One item was broken and leaked in the box. Terrible delivery. However, I received it quite quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Navigating the site is not always obvious.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
Delivery times are incredibly loooooooooong!!! Items received 6 weeks after the order.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay longer than announced. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. However, we hope that your order brings you complete satisfaction today.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
My order was counted twice;
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/02/2020
Nice site. However, the delivery by LA POSTE bent and TEARED the two posters contained in the package, so VERY DISAPPOINTED WITH MY PURCHASE.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We invite you to contact our service via our form https://www.wesco.fr/savreclamation and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2020
Products conform to the description but delivery service is more than mediocre. You cannot choose a delivery time slot. The delivery provider was very unpleasant, he did not want to carry the bulky package to my apartment door, nor even to the bottom of the building.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2020
Professional material but way too many delivery problems
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2020
Delivery well within the time frame in 3 parts. However, one of the locker boards was very damaged when we took it out of the packaging and Wesco has still not responded to my complaint. For the price we paid, I find this very unfortunate.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2020
The order was delivered on time, even a few days early. Unfortunately, I had to return 2 packages because they were defective and I haven't heard back since.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2020
I am still waiting for my order, it is February 25 and delivery was scheduled for February 18. However, the payment was processed. No explanation, no letter or email, I had to contact them myself. I am very disappointed
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Response from Wesco
Hello and thank you for your comment. We apologize for the delivery delay longer than that announced on the site. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has been informed of this situation and has taken measures to ensure that your package is delivered to you as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2020
kindness on the phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
I placed my order on January 23, 2020, and I only received my delivery on February 13, I find that a bit long, the carrier took more than 7 days to deliver to me;
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2019
Delivery with a 1 month delay without any commercial gesture!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2020
Order received in duplicate and debited twice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2020
The products from this brand are very good. However, my last order did not go very well (wrong product sent). The customer service was not good in handling my complaint: little dialogue (had to chase them for responses), too slow to react (it took a month to finally get what I ordered). This does not necessarily make me want to order from them again. It's a shame!
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. We are striving to take the necessary measures to ensure that this does not happen again. Hoping to see you again very soon on our site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2020
White rug arrived with stains, borderline for a price of over 100 euros
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We are striving to take the necessary measures to ensure that this does not happen again. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
The cot arrived damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2020
Not very readable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2020
I asked you for the invoice and I still haven't received it. Please send it to me as soon as possible
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/02/2020
A can of paint exploded all over the box! Too bad for me.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2019
Item ordered mid-December for delivery early January. Finally delivered early February. Why not announce the true delivery time?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2020
Nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/01/2020
The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.
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Response from Wesco
Hello and thank you for your comment. We completely understand your disappointment and will do what is necessary to avoid any confusion when purchasing this product.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2019
I ordered in mid-December for a pouf to make a Christmas gift. The pouf was available. A few days later, customer service informed me that the order would be delayed until early January 2020. I just received the pouf today. This is unacceptable. The other orders placed on your site went well. I will think twice now about buying from Wesco.
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Response from Wesco
Hello and thank you for your review. We apologize for the longer order delay than what was announced on the site. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Very good site although generally expensive. Packaging of the chairs needs to be reviewed!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2019
Difficult to have the same person on the phone, who can keep you updated on your order tracking: Having a reference person would have been a good solution... Tired of repeating the same questions, remarks... A reference person to express your needs...
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Response from Wesco
Hello and thank you for your feedback. We understand your request for a reference person. However, please know that our entire customer service team is versatile and is therefore able to respond to different expectations. To be closer to everyone's requests, we have recently deployed a tool that allows us to have a history of requests, which will avoid having to reiterate information. We hope that your future exchanges will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Search engine needs improvement. Search criteria do not work very well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2019
The site is very well done, I was not informed of the out-of-stock situation when I ordered in November. I had to contact customer service to be informed that the restock would be on January 20, which is 2 months after my order!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/01/2020
The products disappointed me.
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