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A
Rating: 3 out of 5
Satisfied with the products but delivery times longer than expected. Too bad.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
Customer service is deplorable, over a week to acknowledge a customer service request, 2 weeks later the ticket is still not processed...
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction. Our customer service has sent you an email to address your request as soon as possible.
A
Rating: 2 out of 5
I only received 5 packages out of 6 while all 6 have already been paid for. I am still waiting for your news regarding the last delivery.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear that part of your order was missing. Our customer service has sent you a form to complete in order to provide a solution to your issue. Please feel free to get back to them.
A
Rating: 3 out of 5
For now, it's difficult to evaluate. We'll see over time because given the price, we expect a good lifespan. My rating corresponds to the service, contact with the telephone service was average (staff not very pleasant but they do their job properly). Payment, no possibility to pay in installments, unfortunately (payment on delivery, as there was a different wait for each item, the payment was separated so it suited me)... Delivery between 9 am and 5 pm. Not practical at all, not precise, they do not notify beforehand. Item arrived as described and in perfect condition. No possibility to return if it doesn't suit you or at your expense!!
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Rating: 3 out of 5
Delivery and especially the product is poorly protected in the box. The bag of screws was punctured.
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Rating: 2 out of 5
Package received broken, waiting for a response.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your product was broken. Our customer service has taken your request into account and your package is being resent.
A
Rating: 1 out of 5
The paint batch was not in the package and still no response following the complaint. We ordered from Wesco because the delivery is fast, but ultimately we do not know when we will receive the paint!
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that a part of your order was missing and we apologize for it. Our customer service has taken your complaint into account and is doing everything possible to send your paint as quickly as possible.
A
Rating: 2 out of 5
I give a bad rating not for the items but for the delivery which is really very poor! And the lack of information from your side regarding the delivery time.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for the delivery delays that were indeed not as announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 3 out of 5
I wanted to ask for advice and unfortunately, I did not get the right one!!!!
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A
Rating: 3 out of 5
Satisfied except for two things: - I checked the box 'delivery in one go' which extended the delay. But my packages arrived in two shipments (a few days apart). This raises questions about the carbon footprint! - I made a return which is at my expense. €18 for the product and €16.5 for the return shipping costs. This does not satisfy me at all. The right to make a mistake is expensive!
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A
Rating: 3 out of 5
Not very ergonomic in its access.
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A
Rating: 3 out of 5
During the first order, I had some problems. Second thing, the date indicated on the order was not respected... otherwise, the material is good.
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Rating: 1 out of 5
Really disappointed. It was the first time I worked with Wesco, but I think it will be the last. They do not respect deadlines and especially do not inform the customer. A carpet ordered on December 6 received on January 9!!!!! I was the one who had to call to find out where my order was, even though they had my mobile and email address. And on top of that, I received the carpet by carrier in a simple plastic bag that could have been damaged during transport. When I called, I was barely received and not even a word of apology for the delay. No, really not commercial.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your first order did not go as smoothly as expected. Our customer service is informed of your dissatisfaction and will get back to you very soon. However, we hope that your order brings you complete satisfaction.
A
Rating: 1 out of 5
I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. Moreover, despite all the attention we pay to your orders, it happens that the transport does not meet our standards. Your feedback allows us to implement corrective improvement actions, and we thank you for that. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them the photos of your product.
A
Rating: 1 out of 5
Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
A
Rating: 2 out of 5
Disappointed with communication and delivery time
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the delivery of your order. We have informed our logistics service. However, we hope that your order brings you complete satisfaction today.
A
Rating: 2 out of 5
Order on 11/12 for a changing mat that was supposed to be in stock and delivered before 23/12. It was just delivered today on 13/01!!!
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay that was not made according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We hope that your product brings you complete satisfaction.
A
Rating: 1 out of 5
Product received 1 month later without being notified of a stock shortage and no reminder to inform of the delivery date. No commercial gesture and after-sales service not reactive
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. To take your complaint into account, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
A
Rating: 3 out of 5
We were not informed that our order would arrive in 2 packages, which caused us some inconvenience at the post office.
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Rating: 3 out of 5
The rug is absolutely great, and of very nice quality, ideal as soon as the baby crawls until late, as we plan to put it in his room to create a play area, so for the rug, 5 stars. However, the announced delivery times are totally fanciful, 15 days after ordering, without news after a month, we are told that the delivery will finally take two months, and after further exchanges, the rug arrived 6 weeks later.... Too bad.
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A
Rating: 2 out of 5
Availability of products to be reviewed. The delay between the order and the receipt of the product is excessively long.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the longer order delay than announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 1 out of 5
Item received not compliant with the order placed. And no response to complaints
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Response from Wesco
Hello and thank you for your feedback. We have taken your request into account and apologize for the error on the product. However, we are waiting to receive the photos of what you received. Please do not hesitate to contact our customer service to process your request.
A
Rating: 3 out of 5
Delivery in several times even though we checked for a single delivery
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Rating: 3 out of 5
Delivery problems.
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A
Rating: 1 out of 5
Missing part of my order! I wrote to customer service and received no response regarding the item I did not receive!
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Response from Wesco
Hello. Thank you for your comment and we are sorry to hear that part of your order was missing. Our customer service has taken your request into account and will process it as soon as possible to regularize your situation.
A
Rating: 2 out of 5
When I ordered, the item was in stock. I had to call to find out why I hadn't received my item yet, and the response was that it was not in stock, so a month of waiting, I find that not very correct.
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Response from Wesco
Hello and thank you for your review. Although we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback.
A
Rating: 1 out of 5
Poorly organized.
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Response from Wesco
Hello and thank you for your feedback. We strive to meet all your expectations and work daily to provide complete satisfaction to each of you. Sometimes, there are unforeseen circumstances. However, we hope that your order has brought you complete satisfaction.
A
Rating: 3 out of 5
Delivery initially scheduled before November 29 and finally arrived on December 24, PHEW! after several follow-ups. However, excellent responsiveness during email exchanges.
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A
Rating: 3 out of 5
Received a broken chair in the ordered lot, we are waiting for instructions from customer service as it is impossible to attach the photo
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A
Rating: 1 out of 5
We can't reach them by phone
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Response from Wesco
Hello. We thank you for your comment and are sorry that you had difficulties reaching our customer service. In such cases, we invite you to send an email to alert us of your situation. It will definitely be read by our service and you will be contacted.
A
Rating: 1 out of 5
Very disappointed to discover upon opening the packages that the items are not necessarily from the WESCO brand, and that they mostly come from China. In my opinion, this is therefore misleading advertising. Wesco is therefore a reseller, and this should be specified for each product.
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Response from Wesco
Hello Mrs. Loiseau, We thank you for taking the time to leave your opinion. We are sorry to read your dissatisfaction. Please know that half of our catalog offers Wesco products and that 98% of our suppliers are European and thus, only 2% have a dimension outside Europe. Your choice was indeed on products selected by Wesco that meet our uncompromising quality standards. Did you know that all products sold by Wesco are certified? Thus, you can be assured that your items will bring joy to children.
A
Rating: 2 out of 5
Package received not conforming to the order. Error: 2 times the same boy puzzle instead of 1 boy and 1 girl. Customer service contacted today...... photo does not go through the wesco procedure so again contact by phone...... to finish email and wesco procedure so a lot of time spent + disappointment of not having the 2 puzzles for Christmas + efficient customer service but without spontaneous apologies made....
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Response from Wesco
Hello, we thank you for your feedback. Sometimes errors occur in orders and we apologize for that. We hope your products bring you complete satisfaction.
A
Rating: 2 out of 5
Disappointed, because my order was not complete. It was meant to be a gift for Christmas..
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Response from Wesco
Hello, thank you for your feedback. We are sorry to hear that your order arrived incomplete. We have checked your order and from our side, your package was sent complete, in one single package. We invite you to contact our customer service which is at your complete disposal at 05 49 80 01 66.
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Rating: 3 out of 5
very chaotic delivery
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Rating: 3 out of 5
big delivery delay
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Rating: 1 out of 5
Not satisfied, order delivered in two parts instead of one, missing a color and an open paint bottle in the package that arrived ripped.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that your order was damaged. Our customer service has taken your request into account and is taking the necessary steps to replace the broken bottle and the missing one. We hope your new paints will bring you complete satisfaction.
A
Rating: 3 out of 5
The packaging and transport conditions need to be reviewed: the packages arrived ripped and crushed. Fortunately, the contents were not damaged and nothing was missing.
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Rating: 2 out of 5
Waiting for customer service after receiving damaged blocks
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Response from Wesco
Hello and thank you for your comment. Despite all the attention we pay to preparing your packages, it sometimes happens that the product does not arrive in the expected condition.
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
Disappointed with the item
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