English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
The package was delivered to another establishment... waiting to receive it.
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
I never received the order and the refund is taking a long time...
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We hope you won't hold it against us and we hope to see you again soon on wesco.fr.
A
Rating: 1 out of 5
I waited 3 weeks to receive a mat that was not the one I ordered 60/120 instead of 130/130. I therefore refused the package and was told that my case would be processed in 2 weeks. I notice a lack of professionalism. A mistake can happen, but the least you can do is correct it as quickly as possible.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, sometimes an error slips in. We hope that our new shipment will meet your satisfaction.
A
Rating: 3 out of 5
Hello, there are missing choices of Kamishibai stories by age group.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to contact our after-sales service by email: [email protected] to address this issue.
A
Rating: 3 out of 5
Delivery not on time...
Translated reviews
A
Rating: 3 out of 5
I was informed that there would be a slight delay in delivery, as the package had been damaged. And indeed, when I went to pick it up, the box had been completely destroyed, roughly resealed with plastic ties and inside one of the packs of 10 notebooks was completely torn and the notebooks scattered in the box, some damaged: corners bent... this was due, I think, to the use of a box that was far too large for what it contained and therefore no support for the contents. So very clearly the packaging needs to be reviewed as well as the shipping conditions.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, we have a limited number of box sizes that we adapt as best as we can to limit our environmental impact. We still have room for improvement and your comment contributes to that, thank you.
A
Rating: 1 out of 5
Non-respect of delivery times. 2 months delay, no email to inform about the shipment. I sent an email 3 weeks after the initial delivery date to ask what was going on and I NEVER received a response from customer service. My order was indeed small as I am just a private individual, but I find that absolutely disrespectful!! I am therefore totally disappointed with Wesco.
Translated reviews
Response from Wesco
Hello and thank you for your review. It indeed highlights an incident that we would not have seen without it. We are absolutely sorry to have disappointed you and just as much for not having responded to our quality requirement. The reception time is explained by the incredible rise in the number of orders. For us, there is no small order or priority customer. We chose to open our doors to individuals and we sincerely believe that offering you the same quality products that guarantee safety is a chance for every child. We would like to apologize once again with a small commercial gesture and hope that you will not hold it too much against us.
A
Rating: 3 out of 5
Very happy with the Wesco bed and its mattress. We were disappointed by the delivery. We waited all day for a delivery that did not happen and we were not informed.
Translated reviews
A
Rating: 2 out of 5
Delivery too long
Translated reviews
Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed sparked the interest of many people at the same time. Our little elves did their best to make new ones for you. We hope this wait hasn't overshadowed your experience with your item.
A
Rating: 3 out of 5
Delivery late and item arrived very dirty
Translated reviews
A
Rating: 3 out of 5
I received the rest of the order yesterday, but it arrived in duplicate, with an item I had already received. I had indicated by email that I had already received this item. Delivery error but satisfied with the material.
Translated reviews
A
Rating: 3 out of 5
Very nice wooden materials but the plastic dinette wesco... mediocre quality and the W everywhere... meh
Translated reviews
A
Rating: 1 out of 5
Order placed with 3 items available within a week. Everything was delivered 6 weeks later!!!!! And this beyond the agreement of our establishment. We will therefore have to conduct another check! Very random response, no date, no commercial gesture. Table tops scratched, anti-finger pinch cracked. My two establishments as well as those part of our group will think about another supplier.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry for not being as quick to deliver as we would have liked. Despite all the care we take in preparing your packages as quickly as possible, we have experienced a significant workload that explains this delay. We hope that our commercial gesture will help alleviate your disappointment and we hope to see you again soon, under better conditions.
A
Rating: 1 out of 5
Error with the item on your part and a minimum 15-day wait for customer service processing is lamentable
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes an error slips in. We are sorry for not meeting our standards but still hope that the returned item suits you.
A
Rating: 2 out of 5
I was not at all satisfied with my order, items delivered broken in two shipments
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We hope that our commercial gesture will bring you comfort and that you will not hold this inconvenience against us.
A
Rating: 3 out of 5
Navigating the site is quite easy. For the delivery, I was given a date during the week and then I received a message informing me that I would receive my order earlier than expected but... on a Saturday. In my package, I had a fiber optic lamp whose base is filled with water and glitter, but it leaked. Otherwise, the purchased products suit me.
Translated reviews
A
Rating: 3 out of 5
Happy with the product, but less so with the delivery delay due to the carrier.
Translated reviews
A
Rating: 2 out of 5
Some items are missing and some are broken.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, it happens that an error slips in and that the transport is not as respectful of the products as we would like. We hope that our new shipment will satisfy you.
A
Rating: 1 out of 5
Order never received because the delivery person lost the package. Wesco after-sales service took 3 weeks for a new shipment.
Translated reviews
A
Rating: 2 out of 5
More than a month to be delivered, I don't understand why Wesco doesn't inform the customer right away, that is to say at the time of ordering... delays when a product is out of stock... It's very unfortunate when you're waiting for materials to work. I had to contact them twice. But this is the first time this has happened. My previous orders went smoothly. But here, not even a gesture or an apology... I had to order urgently elsewhere to work...
Translated reviews
A
Rating: 1 out of 5
Zero communication, I still don't know where my order is!!!
Translated reviews
Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it's listening or advice. Please note that as soon as you place an order with Wesco, you have a tracking link for your package processing that appears in the details of your order and on the confirmation email. This allows you to track your order from its preparation in our warehouses to delivery at your home. Wishing you a good reception.
A
Rating: 3 out of 5
High-quality products. High prices for independent individuals, unfortunately!
Childcare Assistant
Translated reviews
Childcare Assistant
A
Rating: 3 out of 5
Too many delays, unfortunately.
Translated reviews
A
Rating: 1 out of 5
The packaging of the order was poorly done, the postal service's colisimo reported a package incident and refused to take charge of the package. I have had no feedback from Wesco regarding this issue. I tried to contact customer service by email, and to this day, several weeks after my order which has indeed been debited, I still have no news! A nightmare.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to see such a situation. We cannot explain the carrier's blockage at this time. To limit your wait, we have resent the package and hope you will receive it as soon as possible. We thank you for this feedback as it allows us to improve our service.
A
Rating: 1 out of 5
Delivery times not respected, carpet torn upon receipt and handling of complaints too long!
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We urge you to send us a photo of your package at [email protected] so that we can proceed with a possible replacement.
A
Rating: 3 out of 5
Disappointment, the product arrived damaged although the packaging was not damaged
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from mishandling or rough transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
A
Rating: 3 out of 5
One and a half months delay for part of the order and no information given, really a shame because the rest is very good.
Translated reviews
A
Rating: 3 out of 5
I gave 3 stars because of the delivery. For the first delivery, I was not informed of the delivery day. I was at home but the delivery person did not come to ring. 2nd delivery: time slot: 'we will pass during the day...' when calling in the morning, they tell me they will pass in the afternoon and they came at 3 PM. It is really not practical to have to block the whole day. Disappointed with this delivery which is not adapted to the schedule of a private individual.
Translated reviews
A
Rating: 2 out of 5
Quality item but very late delivery (15 days) while I paid the price of a Colissimo!
Translated reviews
A
Rating: 1 out of 5
Regarding the ordered product, nothing to say but I am very disappointed regarding the delivery because for an order placed on a Thursday having paid €14.90 for express delivery in 24h, the package only arrived on Monday! And when we ask for explanations and a refund of the delivery costs from customer service, there is no one and no response! Really not serious! Therefore, this is the first and last time I will use this site because there are much cheaper and much more serious options elsewhere.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. In order to focus all our resources on the quality of our selection, our express delivery service does not deliver on Saturdays. Thus, your order did indeed leave our premises within a few hours but could not be delivered over the weekend. We apologize for causing you this disappointment and hope that our commercial gesture will make you not hold it against us too much.
A
Rating: 3 out of 5
The friezes are of very good quality. However, there are some connection issues (a lack of precision) between the A3 sheets to recompose the frieze: photos and texts cut off (which creates a shift, a break between the sheets).
Translated reviews
A
Rating: 2 out of 5
Satisfied so far with the orders and delivery, this time very disappointed because the packet of beads was open and half of the beads fell out of the box during transport. As a result, there are not many beads left upon arrival.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to send us a photo of the package with the bead packet to [email protected] so that we can send you a new one free of charge as soon as possible.
A
Rating: 3 out of 5
Navigation on the site is very simple, however products were delivered late (even though they were marked in stock) and without informing me, I had to contact customer service twice to find out where my order was.
Translated reviews
A
Rating: 1 out of 5
Product received with a lot of delay, 1 and a half months after the order without any communication about it. When I contacted customer service for news: quick response and zero excuses.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We have been victims of our success and we apologize for this delay. We hope that the commercial gesture as well as our apologies will win your forgiveness and we hope to see you again under better circumstances on wesco.fr.
A
Rating: 1 out of 5
Since I became a customer at Wesco, this is the first time I am very disappointed with my order. Not because of the product or quality but because of the lack of communication. Indeed, an order placed on 27/07 received on 10 September....... that's a long time especially when it's for my professional activity. A commercial gesture on a future order would have been appreciated.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We have been victims of our success and we apologize for this unreasonable delay. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.
A
Rating: 3 out of 5
Everything went well. I noticed that Chronopost gave overly broad deadlines that would require staying stuck at home all day. In the end, the packages always arrive for me at the post office.
Translated reviews
A
Rating: 1 out of 5
Delivery deadlines not met and customer service unreachable. The item failed me for my child's return to school and no commercial gesture was proposed to apologize for the inconvenience. I will not place any more orders with this company.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry for the inconvenience we caused you. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.
A
Rating: 2 out of 5
I ordered 2 items noted in stock in June by paying for them. In September, I was informed that one item is no longer available but without telling me if it will be refunded.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry for the delay you are experiencing and we apologize for it. Please note that you are only charged when the product is shipped. Thus, you will not have to wait for a refund. We remain at your disposal to advise you on an alternative product via chat on the wesco.fr website.
A
Rating: 1 out of 5
I ordered on 02 09 19 and received it on 12 09 19. I find that a bit long.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen issues that we would gladly do without. Your package was stuck for 5 days on a La Poste platform. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
A
Rating: 3 out of 5
I regret that what we agreed upon as a delivery time at the time of the order in July was not respected in August. This required a significant reorganization effort for reception, fortunately without consequences for our activities!
Translated reviews