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A
Rating: 3 out of 5
Good navigation on the site and fairly quick delivery.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Very poor delivery, a lot of delays, very poorly packaged, so a few small marks.. too bad.
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Indeed, the delivery note proves that you are missing a package. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
A
Rating: 3 out of 5
Navigating the site is not always very smooth and clear however I still managed to find the desired products. The delivery was fast but the boxes arrived completely ripped open
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Rating: 2 out of 5
What is the point of setting a delivery date and not respecting it? Luckily, I was present. Product delivered before the scheduled date.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
A
Rating: 1 out of 5
Very disappointed with the delivery! We are asked to choose a day and a time (a time slot) which I find great, so I block a morning on purpose and in the end, nothing! No visit, no news... I call several times but all the advisors are busy so I send an email and I receive a call 3 hours later while I have left home.. And then I am offered a delivery not before the next day and I am told that one package out of the 2 is missing... Anyway... Disappointed
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
A
Rating: 1 out of 5
Had to contact customer service because the order was not received, it had never been sent. Package poorly packed and damaged upon receipt. For the price a bit disappointing
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Response from Wesco
Hello and thank you for your feedback. We are committed to offering you high-quality items. If by accident your order does not arrive in optimum condition, we invite you to contact our customer service by email at [email protected] so that we can improve the situation as quickly as possible.
A
Rating: 3 out of 5
Average satisfaction because the delivery was long. I had to call several times, first wesco then directly the carrier who directed me to the final carrier! Finally my item arrived, in very dirty plastic. It's a shame that the mat was folded in half, after a week of use there is still a mark in the middle. I hope it will go away.
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Response from Wesco
Thank you for your feedback. We attach great importance to the quality of our services whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
A
Rating: 3 out of 5
I did not receive my complete order, I am missing items: a pack of 10 gloves so I had to send a complaint and my file will not be processed for 2 weeks. Too bad otherwise the wesco site respects our requests regarding deliveries.
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A
Rating: 1 out of 5
Delivery too late, very disappointed
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Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry that the delay does not suit you. Unfortunately, your order was sent just before August 15th and deliveries are often disrupted by this holiday. We hope your items bring you satisfaction.
A
Rating: 3 out of 5
Incomplete delivery and boxes arrived torn
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, mistakes can sometimes happen. We hope you will not hold this against us and that you are now satisfied with your purchases.
A
Rating: 3 out of 5
Good quality, very professional customer service but rather expensive overall
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A
Rating: 2 out of 5
I only received part of the boxes, resulting in only having the legs of the ordered table and the chairs: no tabletop. I have not been contacted since the delivery yesterday afternoon to provide any information or anything.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to have made you wait three days to send you the rest of your order. We hope you are satisfied with your choice and look forward to seeing you again soon on wesco.fr.
A
Rating: 2 out of 5
I found the colored chalks loose and broken in the package
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Response from Wesco
Hello and thank you for your feedback. We hope your new chalks bring you satisfaction and we look forward to seeing you again soon on wesco.fr.
A
Rating: 3 out of 5
No excessive packaging of the product. The box of the magnetic cart was open because there were no tapes or wires to keep it closed. The delivery person made sure that the box did not open until delivery at home. She taped it up. We checked together with the instructions and all the parts were there. The diapers were in packaging and well protected.
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Response from Wesco
Hello,
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 1 out of 5
I paid shipping fees almost equivalent to the price of my purchase only to not receive my package on time
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. You received your package two days after placing your order. The delivery was made according to your requests and without any issues on the desired date and location. We understand your eagerness to receive our products and thank you for it.
A
Rating: 3 out of 5
I had requested a delivery for the end of September and was delivered on August 31. I didn't know if I refused the delivery would I have paid for shipping twice?? the delivery person didn't know so I took the packages (bulky) to avoid paying shipping twice. I received 6 packages. I opened one and there was only the bed inside and no mattress. my order was a 'bed + mattress' set
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the order did not go as desired. You have the option to specify the desired delivery date when placing your order. We invite you to fill in this field next time. Now that you have received your entire order, we hope that the selected products bring you full satisfaction.
A
Rating: 3 out of 5
I only give 3 stars because the delivery time was extremely long, and it was difficult to get a follow-up from Wesco. After several emails, I finally got an explanation regarding the delivery delay. Nevertheless, the product meets my expectations, but the delivery time was over 1 month.
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A
Rating: 2 out of 5
Order of a rug for delivery scheduled for J+5. On the day, no delivery and no message from Wesco. On J+10 I sent an email. Response: we will deliver but later without giving a date. Summary: effective delivery more than 30 days later. No commercial gesture. Very bad customer experience
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Response from Wesco
Hello and thank you for your feedback. We are sorry that we did not deliver according to our standards. Unfortunately, we have been victims of our success and the selected item has been particularly popular. We hope that our commercial gesture combined with the quality of our favorite rug will bring you satisfaction.
A
Rating: 2 out of 5
A stool was delivered instead of the mirror ordered
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
A
Rating: 2 out of 5
2 packages arrived very damaged. When I opened one of them, 2 cans of paint were damaged
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transportation does not go as planned. We apologize and hope that your new paint cans fully satisfy you.
A
Rating: 3 out of 5
average delivery, product arrived broken, half of the chalks in the boxes are broken.
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A
Rating: 2 out of 5
I will give my opinion when I have received all the items from my order, which is about a month and a half late apparently
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the wait, our products were victims of their success this summer. We hope you are satisfied with your items now received.
A
Rating: 3 out of 5
Quite disappointed overall.
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A
Rating: 2 out of 5
I received a damaged bed!
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing impeccable packages for you, it happens that a defective product slips in and we apologize for that. We hope your new bed meets your expectations perfectly.
A
Rating: 3 out of 5
The baskets were too small - not used. I tried to return them but it was too expensive. Not satisfied.
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A
Rating: 3 out of 5
Very well-made site, wide range of products and attractive prices. However, delivery was a disaster!
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A
Rating: 3 out of 5
Difficult instructions to understand and a bike that doesn't work, impossible to turn the handlebars.
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A
Rating: 3 out of 5
The package was torn on one side upon receipt, the product was not packaged at all, which caused it to be a bit damaged. Disappointed with the packaging that could have used a bit more care.
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A
Rating: 1 out of 5
I never received my package
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Response from Wesco
Hello and thank you for your feedback. Without a response from you, we proceeded with a refund. We apologize for this mystery that remains to be solved.
A
Rating: 2 out of 5
The delivery was very long!
Nothing to say about the people I spoke to on the phone, friendly and responsive (thank you to them)
However, there seems to be a problem between Wesco and Ziegler. The delivery note stated 2 packages while I only ordered one product. So it is the catalog that blocked the delivery, it is incomprehensible.
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Nothing to say about the people I spoke to on the phone, friendly and responsive (thank you to them)
However, there seems to be a problem between Wesco and Ziegler. The delivery note stated 2 packages while I only ordered one product. So it is the catalog that blocked the delivery, it is incomprehensible.
Response from Wesco
Hello and thank you for your feedback. The delivery time was indeed longer than expected and we apologize. We hope your order meets your satisfaction and we would like to thank you for your kindness.
A
Rating: 3 out of 5
I easily found what I was looking for, the delivery went as planned. However, too much packaging for my taste...
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A
Rating: 3 out of 5
The site is very good, but the transport needs to be reviewed. I had requested a change of address that was not done and also that I be called 30 minutes before, which also was not done. The driver threw everything over the gate.
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A
Rating: 3 out of 5
Order received quickly and in good condition but shipping costs are excessive, probably due to the over-packaging of the product which could have simply been sent in an envelope.
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A
Rating: 3 out of 5
Can do better
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A
Rating: 3 out of 5
Order received in several packages, the delivery person does not know where they are and if he will get them! So part of the order was refused.
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Response from Wesco
Hello and thank you for your feedback. We hope you are now satisfied with your order and look forward to seeing you again soon.
A
Rating: 3 out of 5
Problem with the order to find an item. Upon receipt, one item is missing and another is delivered in its place. Waiting for customer service response
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, mistakes can happen and we apologize for that. We hope you are now satisfied with your items.
A
Rating: 3 out of 5
Good but it's expensive.
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A
Rating: 3 out of 5
I am torn regarding my opinion... Happy because the rug is large, which is what I was looking for. However, disappointed as I doubt the quality... the fabric is not tight enough, so it has creases everywhere, and I fear it will tear quickly... plus it arrived folded, so that didn't help. I also thought it would be stiffer so I could store it upright. I remain skeptical about the rug's lifespan.
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A
Rating: 3 out of 5
One of the step stools doesn't have a hole for a screw; what should I do?
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Rating: 1 out of 5
I did not receive the missing baby bouncer despite my complaint
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