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A
Rating: 3 out of 5
I thought the shopping cart had brakes, but that's not the case at all
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
A lot of good products but hard to find on the site. Use of the search magnifying glass is essential
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A
Rating: 3 out of 5
Meh, order preparation times quite long, delivery late... we've seen better. I got discouraged from contacting customer service, I wanted to contact by email but I don't think that's possible.
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Response from Wesco
Hello and thank you for your feedback. For all your requests, our after-sales service is at your disposal by email at [email protected]. Don't hesitate to contact us so that we can provide you with the desired answers.
A
Rating: 2 out of 5
I am missing half of my order
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Response from Wesco
Hello and thank you for your feedback. Your second package has indeed been returned to us. It was sent out again yesterday so that you can receive it as soon as possible. We wish you good reception.
A
Rating: 1 out of 5
Delivery times not respected (and too bad for us if we end up without a gift on our child's birthday) useless customer service, showing a great lack of professionalism towards customers (at least pretend to care when on the phone please!) No response justifying such a delay in delivery has been provided to me, which says a lot about the internal order management... apologies would have been welcome! You promise to keep us informed and prioritize our order... then silence! This purchase left a very bitter taste, I will obviously never return, and I will share my experience with a large community. Please reread your beautiful commitments before taking customers for fools.
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Response from Wesco
Hello and thank you for your feedback. We are a French SME listening to our customers and are sorry to see your dissatisfaction. You received your package within the announced deadlines during your order and although it seems a bit long to you, we refuse to impose a too frantic pace on our employees, who are already giving 100% to meet your expectations and prepare your packages with care.
A
Rating: 1 out of 5
I am very disappointed, I received the bunk bed that I ordered already broken. And I don't even know the refund or exchange procedures. In short, very disappointed...
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Response from Wesco
Hello and thank you for your feedback. We take great care in the manufacturing and packaging of our creations. We are sorry that you received the damaged bunk bed. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
A
Rating: 2 out of 5
difficult to access
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Response from Wesco
Hello and thank you for your feedback. Your comments help us improve our service and this is why we created this system. Without your precision and without a response to our email, we unfortunately cannot follow up on your remark.
A
Rating: 3 out of 5
Order from June 12... and item received on June 24, while someone in our circle ordered the same rug much later than us, and received it well before!
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A
Rating: 3 out of 5
Well-made site
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A
Rating: 3 out of 5
Well designed and practical
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A
Rating: 2 out of 5
I ordered a blue sleeping bag and received a white mattress protector; disappointing. I am waiting to see if customer service is responsive.
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
A
Rating: 3 out of 5
Too small for an 18-month-old child, otherwise nothing to say
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Rating: 2 out of 5
See my email to customer service!!!
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Response from Wesco
Hello and thank you for your response. We are happy about your relief and hope to see you again soon on our site. We also wanted to thank you for your compliment regarding customer service.
A
Rating: 3 out of 5
Several bugs encountered during online payment. Delivery service very disappointing, especially due to the delivery person not understanding French.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in designing, manufacturing, and packaging high-quality products for you, delivery is not always up to our standards. We sincerely apologize for these inconveniences.
A
Rating: 2 out of 5
Really disappointed, order placed on May 14, received on July 5. Almost 2 months of waiting. And lack of communication, had to call to find out when I should be delivered because I did not open an account. As if you didn't have my email address...
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Response from Wesco
Hello and thank you for your feedback. Many of you chose this product in recent weeks, and we did not expect such success. We sincerely apologize for this delayed delivery. However, we hope that your order meets your satisfaction. See you soon on wesco.fr.
A
Rating: 3 out of 5
Interesting, easy to use
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A
Rating: 2 out of 5
When I placed my order, I forgot an item. I immediately called to ask if the order could be canceled so that I could place a new complete order without paying shipping twice. The person on the phone told me she would take care of it and that I could reorder with confidence, but I received both orders....
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Response from Wesco
Hello and thank you for your feedback. We pay particular attention to your satisfaction, and for that, we invite you to send us an email at [email protected] so that we can take the necessary steps. Please excuse us for this inconvenience.
A
Rating: 2 out of 5
A bit hard to find what you want
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A
Rating: 2 out of 5
Not clear on delivery times
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier to prevent this from happening again. However, we hope that your order meets your expectations.
A
Rating: 3 out of 5
The delivery announced for the next day arrived one business day later than expected. Otherwise, everything else was OK. I had no information on the packaging which would have been very useful for transport and storage: maybe I wouldn't have chosen this product.
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A
Rating: 3 out of 5
Package delivered to another address. Fortunately, the person contacted us.
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A
Rating: 1 out of 5
Order never delivered by the carrier and Wesco completely shifts the blame onto them. A complaint was made to the company responsible for the delivery but so far no news. The least they could do is issue a refund!
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Response from Wesco
Hello and thank you for your feedback. We place great importance on customer service and look forward to your response to our email from last month. Your response will allow you to contest the delivery and we can resolve your request.
A
Rating: 3 out of 5
Quite a lot of choices for early childhood. However, the preparation time for the order is a bit long (1 week).
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A
Rating: 2 out of 5
Too expensive
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A
Rating: 1 out of 5
One month delay
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A
Rating: 2 out of 5
the baskets are very small...very disappointed...moreover the baskets were sent in a huge box..in terms of ecology I find it very disappointing from your brand
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. The issue of packaging is indeed a crucial question and we work every day to improve our carbon footprint. However, we still need to improve our practices. Your comment helps us improve these, thank you.
A
Rating: 2 out of 5
I went to pick up my package because it was not the right address.
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your order and will not hold too much against us for this delivery error.
A
Rating: 3 out of 5
Xxxx
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A
Rating: 3 out of 5
Quality products but relatively expensive, even very expensive.
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Rating: 3 out of 5
Hello, I am disappointed because the Rody bouncing ball is not identical to the one I ordered and for my autistic son it was very important that it be identical to the one he designated to receive as a gift, as a result I will have to order another one on another site exactly as he wishes, since the one you sent me does not match your image of the green Rody on your site. Indeed, I wanted a green Rody with blue on top but I received a green Rody with orange. Please know that for an autistic person this is very upsetting. Also in the future, I do not think I will place another order with you, as I remain dissatisfied with this bouncing ball which is still relatively expensive given my low income. Best regards, Delphine Rosello
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our products. Our after-sales service is at your complete disposal directly by email at [email protected]. Please also note that we cannot publish your review as it contains personal data: First name and Last name. We improve every day and hope that you will trust us again in this process.
A
Rating: 3 out of 5
the response time of the logistics service when a part is missing for assembly needs improvement
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A
Rating: 3 out of 5
A bit complicated
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A
Rating: 1 out of 5
Order waited 2 months, no updates on delivery information.
No phone appointment in advance, mediocre product packaging, unpleasant carrier.... In short, product more expensive compared to the market for a service at this level, I will not order anything again.
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No phone appointment in advance, mediocre product packaging, unpleasant carrier.... In short, product more expensive compared to the market for a service at this level, I will not order anything again.
Response from Wesco
Hello and thank you for your feedback. We are truly sorry for your disappointment. Unfortunately, this furniture was literally a victim of its success and you experienced this stock outage. We place great importance on our customers' satisfaction and for that, we apologize. However, we hope you will trust us again.
A
Rating: 1 out of 5
The delivery from this site is a nightmare... order canceled by Wesco without reason or notifying me, then delivery scheduled by the delivery person on a different day than the chosen day. In short, I took 2 days off to never receive my item... I ended up canceling my order! I am also very disappointed with the customer service which is not attentive at all. Too bad because the products seem to be of very good quality
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience did not meet our mutual expectations. Your package was sent to you 3 days after your order. The attention we pay to sending you excellent quality products unfortunately does not allow us to serve you faster. We hope that your item brings you satisfaction.
A
Rating: 3 out of 5
Very complete
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A
Rating: 3 out of 5
disappointed with the delivery time, not informed that some products were not available, the shipment was postponed.
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A
Rating: 3 out of 5
After-sales service needs improvement. No response following delivery not conforming to my order.
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A
Rating: 3 out of 5
As a non-professional customer, we do not know what we can order, that is to say only family or others
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A
Rating: 2 out of 5
Delivery poorly recorded.
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Response from Wesco
Hello and thank you for your feedback. We did indeed record an address entry error. We hope your order meets your satisfaction.
A
Rating: 1 out of 5
Great site! If you want a quality product, I recommend this site
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Response from Wesco
Thank you for your kind feedback.
You gave us a rating of 1/5 which is the lowest score and does not match your comment.
To achieve better cohesion, could you please re-evaluate your score?
Thank you and see you soon on wesco.fr
You gave us a rating of 1/5 which is the lowest score and does not match your comment.
To achieve better cohesion, could you please re-evaluate your score?
Thank you and see you soon on wesco.fr