Customer reviews of Wesco

The carrier left my order at the café!! I had indicated the delivery times as well as the phone number in case of need
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Hello,
I gave the blue balance bike to my grandson for his 2nd birthday. This balance bike is designed for children aged 2 to 4 years. However, this little one, who is very tall for his age, cannot use this balance bike: 1) it is very, very heavy and he cannot lift it. 2) the handles are very thick and a 2-year-old's hands are too small. 3) the seat is much too far from the handlebars which forces him to sit on the frame. 4) it is too high. 5) the two rear wheels make the balance bike unstable (it barely helps to keep the balance bike upright when stopped and even when the child gets off, it falls. This balance bike is NOT AT ALL SUITABLE FOR A 2-YEAR-OLD as stated in the advertisement. It would be perfect for a child aged 3 and up. This means he won't be able to use it for a few more months. Therefore, it is a lie to state that it is suitable for a 2-year-old. For this reason, I am very dissatisfied with your policy. I will therefore leave a negative review online so that other parents are not misled as I was. Thank you for your attention.

Good quality product but defect during the packaging of the kit for the support bar, I am missing one of the 2 plates to finalize my installation and it takes 2 weeks of processing at customer service just to handle my request. I urgently need this missing part from the package. I find that the response time of 2 weeks is too long especially since it is just a missing part. Best regards. Mr. Coche9

Two and a half months wait for an item.

I only received part of my order as expected, I don't know when I will get the rest

Very good products, meeting my expectations and of good quality. However, the carpets and foams of the module were not very well protected; packaged in very dirty plastics. They arrived with traces of dirt.... Delivery 2 days after the expected deadline.

Order that was supposed to arrive between March 12 and 14, 2019, ultimately after 2 calls it arrives only on the 20th and it's not the right item. In the end, I have to fill out a form where there is a 15-day delay for processing and to find out if I can get a new one or be refunded!

Hello, chair damaged in two places and leg shows signs of wear, suspect that the material has already been used!!!

Average, unfortunately a very late delivery.

There are missing photos. For example, for changing mats, there should be an image of the underside showing the non-slip side.

Not always easy to quickly find the product you are looking for on the site.

Good but navigation could be improved.

Very good site
order received quickly

The site itself works properly and the delivery times are correct. However, the products have significantly lost quality compared to before: many are no longer from the 'WESCO' brand and it shows, WESCO seems to be becoming a distribution platform for Chinese products rather than a specialized manufacturer adapted to the world of disability.

The products match what I expected. Very good. Minus two stars for the chronopost paid for nothing.

Sometimes difficult to find your way around the different product categories

Wide choice and interesting prices, but the delivery date I requested was not respected. The delivery person came on March 7 or 8 while I had requested a delivery on March 11. This is not the first time this has happened... Additionally, one product arrived partially broken, another dented. This has happened to me before on a previous order. It is pointless to offer a low-priced product if it is too fragile...

It's useless to ask when you want to be delivered when ordering on the site. It's not respected and you are not called to be informed of the delivery.

Order not compliant (not the requested model) and obligation to pay to return the material

Good product but zero on the delivery side

Very good site but a bit expensive

The preparation time is way too long! Impossible to cancel the order. High shipping costs, especially given the delay to receive the product (a week and a half... while the post delivered the package in 48 hours...). Order tracking from the site does not work...

I bought the solar system and the earth does not hold....

Good, but Colissimo could not deliver the package because they did not have my apartment number to ring the bell. I therefore had to search several post offices to finally retrieve the package from a Post Relay that I was unaware of on Friday, March 8.

good overall

lack of precision on delivery times, game instructions

I was disappointed not to have been informed right after placing my order that the product was out of stock. I had to find out on my own about the reason for the lack of delivery. It was only after the expected delivery date that I was informed of the product's unavailability. As a result, I was only delivered 2 months after my order. I had committed to reading workshops and without the butai, I had to cancel my workshops. So it would be good to specify the availability of the product at the time of ordering. Otherwise, the person who informed me was very friendly and my product (finally received) fully satisfies me. Best regards

I was not really kept informed about when I would receive the Kamishibai theater. For the rest, it was good. Well

Following a bug on the site, after canceling my first order, I ultimately received 2 shipments. Then a big problem with the carrier GLS who did not want to give me one order without the other. As a result, received on the 28th instead of the 20th, 2 charges and the wrong order still not refunded to this day. Good daily telephone communication to resolve the issue, but too many different contacts.

Following an order placed on the site, I am very disappointed. One expects a minimum given the price charged. Order placed for a wooden kitchen set. Many problems with all the items received: one piece where there were no screws, another received yellowed when it is supposed to be new, another piece that had 2 identical sides making it impossible to assemble, and finally one last piece that my husband had to fix because it did not fit together properly. And the worst part is that once the customer service was contacted, they sent the missing parts to a different address. It's a shame. One expects quality products but that is not the case. Customer service did do what was necessary, but it required patience.

Very good product visibility, however, there is a lack for delivery to be able to specify that 'it's to our home', if it's not stated the delivery people do not go upstairs.

Complete site but with a poorly performing search engine that complicates an already complete but not very intuitive site structure. => way too much time wasted

Never again, the delivery person didn't even call me, I pay delivery fees to be delivered at home and they put a relay point instead, so I'm not nearby and of course Wesco can't do anything, I will never order there again

3 orders (very expensive).. And 3 product returns: defective tank (3 months for the exchange to happen) + seat arrived in the wrong color (2 months wait as well: it was a photo error on the website!!!!) + finally, one of the two quadruple strollers received last week is broken upon unpacking! Not to mention the igloo chairs that are really not practical to wash (dust collector) and the sheets for the cots that have elastics that give way after two washes. We are extremely disappointed with Wesco. For a professional range.. It is really very disappointing. For our other establishments for young children, we are definitely turning to another site!!!!

problem in the description. A piece of information given by customer service that would have been useful because knowing it I would not have ordered. A return service that is slow (missing attachment no response, in short I am super disappointed because this is a purchase I was making for my birthday and that by addressing Wesco I thought I would have quality and listening.

Lacks important information regarding delivery conditions, moreover the delivery service is deplorable ...

I received a Wesco order 6 days ago, and it turns out they sent the wrong item, which I can understand. What makes me angry is that after an immediate complaint, they made me wait to retrieve the mat that was sent to me by mistake, and I still haven't received my order, which was intended for a professional purpose, something I specified to customer service. Overall, Wesco is faster at processing orders than at correcting their shipping mistakes!

Searches are not very fluid.

For the order, everything went well
Delivery scheduled between the 29th and the 31st - I waited (3 days, without going out) NOTHING
I had to call to learn that my package had gone in the opposite direction - to the south instead of the west - so: moderately happy $$$$

I give three stars just because I am sure that for such a small order it would be possible to find a more suitable box and think about recycling!!!