Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Unfriendly customer service
Impossible to have delivery to an address other than the billing address via the website....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2019
Very disappointed, the colors of the beads do not match the sales photo.
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Response from Wesco
Hello and thank you for your feedback. The photo was indeed old and we apologize for that. It will be modified as soon as possible. We hope you will not hold it against us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2019
I still had problems with the delivery of my order. Out of a batch of 12 spoons, I received 1.
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, it happens that the transport does not meet our expectations. We hope you now appreciate the spoons received and that you will not hold it against us.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2019
The delivery went badly, the GLS delivery person (imposed by WESCO) left our packages in the hallway of our building without our consent, and one of the products arrived damaged. We had to open a case with customer service.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the transport did not meet our standards. Your comment allows us to activate improvement actions with our provider. We hope to see you again soon, without any inconveniences, on our site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2019
The deadlines are a bit long especially since I did not receive the correct product (I am still waiting to receive it). The item that was not the one ordered was easily returned so that's already something (the carrier who made the delivery came back to pick up the package).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2018
a few small issues when requesting quotes. site accessible to 'beginners'!!!
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Response from Wesco
Hello and thank you for your feedback. We have indeed made sure that the site is as user-friendly as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2019
Packaging needs improvement. The plastic bag was torn and dirty. The items were not damaged but dirty due to the deteriorated packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
Difficulty in quickly finding all the items. You need to know what you are looking for to find easily
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2018
The site needs improvement: the search is not very pleasant and natural
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2019
The package was in poor condition! Clearly already opened
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2019
The thermometer arrived broken. The glass tube was shattered, so unfortunately I cannot use it with my students, I am very disappointed...
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any questions at [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
Order received well but I am surprised to see that the gloves, towels, and mattress protectors were delivered without plastic protection, just placed in the box! Otherwise, good product overall.
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Response from Wesco
Hello and thank you for your feedback. We are happy that you are satisfied with the received material. Regarding the packaging, we have chosen to limit our consumption of single-use plastic as much as possible. We pay real attention to environmental protection and with this gesture, we contribute to this mission.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
not always easy to find a product quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
I have requested the invoice several times since Friday, I still haven't received it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Very good product but received with a 1-month delay!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2019
It's a shame that we have to pay shipping fees for each order because when I saw the size of the bricks, I thought I should have ordered 2 kits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
I stumbled upon this site by chance.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2019
Out of three items (2 books and one educational fabric calendar), one book is very damaged. There seems to be a cutter mark on the edge...
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact the after-sales service for any questions at [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2019
Very attractive site but I am extremely disappointed!! Delivery scheduled between the 17th and the 21st, I finally received my items on the 24th. I ordered 2 cots and 2 sheets, one of the cots is completely bent (this is not due to delivery, the box is intact.)
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to providing you with deliveries at your convenience, we could not deliver without your presence. Regarding the quality of the cot, we invite you to contact the after-sales service at [email protected] and we will handle your request as soon as possible. When products are defective, return shipping costs are on us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2018
No problem with the received material. Delivery date not respected.
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Response from Wesco
Hello and thank you for your feedback. Your packages were indeed sent the day before the indicated day. We hope this did not cause you any inconvenience and we hope to see you again soon.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2019
Not having received my order to date and after several phone calls, I was informed that the delivery person came to my home but could not leave the package claiming that the person who would have received it was not expecting any order. This supposedly happened during his two visits while I saw no one and received no notice or phone call from the delivery person. I contacted the carrier (the very unpleasant lady) who insisted that a notice had been left in the mailbox... The delivery is rescheduled for the 24th but on that date and until February 10th, I am abroad. So I canceled this order and kindly ask you to process my refund. Best regards, Christian Chauvet
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback allows us to implement corrective improvement actions, and we thank you for that. We hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2018
You order, they charge, and deliver three months later. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction with the situation. Unfortunately, we were out of stock on the product you chose. However, billing was done at the time of shipment and we refunded your order a few days after your cancellation. We are truly sorry for our missed encounter.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Too bad the delivery person was rude: he insisted twice not to deliver the package to the third floor. Even when explaining that my wife could not leave our baby alone upstairs, he insisted. It took firmness for him to finally go up and deliver the package, this is neither serious nor professional.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
Good. I found what I wanted.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2019
Bunch of jokers!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Too expensive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2019
Missing a piece of an item and no one answered my question about it in customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2019
The product is fine but the delivery much less so, lacking seriousness overall
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Response from Wesco
Hello and thank you for your feedback. Your comment will help us improve our follow-up by forwarding your remark to our service provider. We thank you for your honesty and hope to see you again soon.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
the plates and bowls are too small for the price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
I received my order and it was in every way compliant with its description. I am really satisfied with the quality of the product. However, the seller Wesco communicates too little about the delivery and tracking of the package.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2018
Order of three tricycles for the Christmas gift for two kindergarten classes, they arrived 3 days after the announced deadline, the children were very disappointed to see nothing under the tree upon their return from vacation... Moreover, in the packages we did not have the correct bolts to proceed with the assembly and with the delivery delay, it was impossible to return them, we had to manage on our own. This is very disappointing for a brand that is a reference in the field of children's equipment..
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, deliveries to schools have been stopped during the end-of-year holidays. It is indeed difficult to receive packages when the premises are closed. We ask you to please excuse us to the children. Regarding the bolts, we invite you to contact customer service at [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
I did not receive my order on time for Christmas (despite the date announced at the order) after a phone contact I was assured of a commercial gesture (5% off the total and free shipping) it seems to me that this commitment has been forgotten!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your package on time. We keep our word and you will very soon receive your goodwill gesture, as indicated during our phone conversation. We hope you won't hold it against us too much and we look forward to seeing you again soon.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2018
Very disappointed...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2018
Good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2018
This is the first and last time I order from you! To date, I have received no feedback!! Except for information about a response in 3 weeks!!! I'm dreaming... Santa Claus will be gone by then! So I demand a refund!!! Non-negotiable... otherwise, I won't tell you the publicity I will make for you...!! On Facebook etc... not to mention the little girl who would have the toy... luckily the competition exists!!!
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Response from Wesco
Hello and thank you for your feedback. We are sorry for your frustration. Your package left our workshops on December 12th and unfortunately, we cannot control the transport which is carried out by an external provider. We have established a trusting relationship with our customers for over 40 years and honesty is part of our DNA. Therefore, there is no need to threaten for us to understand your disappointment and refund you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2018
Damaged package and ineffective after-sales service
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Response from Wesco
Hello and thank you for your feedback. We take pride in providing you with quality material and we pay specific attention to their packaging to guarantee you impeccable service. However, transport can bring surprises beyond our control. We have offered to replace the damaged part. Please feel free to get back to us when you have made a decision.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2018
Order arrived quickly. However, the packaging needs to be reviewed, maybe strap the box!!!... because it was completely open!!! but nothing was missing.
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Response from Wesco
Hello and thank you for your feedback. We are working to improve the packaging in order to limit their environmental impact and to protect your purchases. Unfortunately, the uncertainties of delivery do not allow us to control the transport. Your feedback helps us improve day by day, thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2018
Not good
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with impeccable quality service. We invite you to contact our service by email at [email protected] and we will handle your request as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2018
Slight disappointment regarding the delivery time of my package. I placed my order by the deadline (12/14) for it to arrive under the tree but I only received it on 12/26... too bad!
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