Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The site is good, there are items that cannot be found elsewhere but it does not offer delivery to parcel collection points, my package was left on my terrace on a rainy day... Shipping costs are only waived for €250 purchases.
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Response from Wesco
Hello and thank you for your feedback. We offer delivery to parcel collection points for all eligible items. We hope your items were not damaged. Feel free to subscribe to our newsletter or join us on our Facebook page to learn about all the promo codes that allow you to benefit from free shipping.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2018
Difficult to place the order, complicated site, delivery time not met, but fortunately we received the goods on time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2018
I still haven't received the books so I can't give an opinion. Disappointed not to have received them for Christmas.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your gifts in time to celebrate the Christmas holidays. This was due to an incomplete address issue.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2018
The molds received seem very old, are damaged and all stuck together
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the quality of the products we select for you, it happens that some bad apples slip into our stock. Your comment allowed us to check our stock to offer you items that meet your expectations and our standards. We hope you will appreciate your new molds.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2018
I couldn't understand the date to choose for the arrival of my package before Christmas.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
Prices are a bit high.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2018
Package was patched up with exploded orange gouache bottle... maximum dissatisfaction. R. T. for J. T.
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Response from Wesco
Hello, We cannot accept your comment as it contains personal information (First name and Last name). Thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
Wide choice of products but complicated delivery. The location I chose from the options did not match the delivery company's drop-off addresses. I had to make several trips even though the site indicated that I had received my package several days ago.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2018
The package arrived partially opened. I didn't notice it immediately. Inside, the three rattles and the catalog were missing. I am very disappointed with the Colissimo service and I hope Wesco will send me the three missing rattles...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2018
A few minutes after validating my order, I realized that I had forgotten two products. I wanted to cancel my order (because there is no modification proposed) to add these products. Impossible to cancel because the order preparation was in progress even though I had just validated it. In total, the order was only shipped 2 days later and I only received it after 5 days. Since I have to pay shipping fees again, I will not reorder the products I wanted to add.
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Response from Wesco
Hello and thank you for your feedback. Your order can be canceled within 2 hours of validation. However, if the items are in stock, it is possible that our elves take care of it right after. Regarding shipping fees, we regularly publish promo codes for you to benefit from free shipping. Don't hesitate to subscribe to our newsletter or join us on our Facebook page to never miss them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2018
The pack of crayons I ordered was open and the crayons were loose in the packaging box. It's not great when it's for a gift.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2018
For now, not reliable, despite the good reputation of the items. I have not yet received a response to my complaint message, just a few days before Christmas.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2018
Very disappointed with my order. Items refused by the carrier, package torn with a mat that was damaged and dirty as it had obviously been dragged in trucks. Packaging not sturdy. Result: an email to customer service that will process my request in 3 weeks and my floor mats that I will not be able to receive for Christmas... even though I ordered on 27/11 items in stock to be sure to have them by 24/12..
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, we cannot control the delivery. The response times of customer service are announced to be a maximum of 3 weeks but as you have noticed, your order left our workshops the very next day and you received your packages on time. We hope you had a good holiday and that the items found their audience.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2018
Customer service is terrible
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Response from Wesco
Hello and thank you for your feedback. December is a time full of expectations and urgencies. We are sorry that your experience did not meet your expectations. We hope your next visits will be more pleasant.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2018
I was supposed to receive the complete order at the beginning of November and I just received one pouf!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2018
Delivery times are way too long even though I paid for my order in full on the day I placed it. Additionally, I am very disappointed with the quality of the mirror; the edges of the MDF panel are unfinished.
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Response from Wesco
Hello and thank you for your feedback. Despite the special attention we give to fulfilling your orders as quickly as possible, it happens that we are victims of our success and that the products you order are not in stock as quickly as you would like. We apologize for this.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2018
The package arrived damaged. I sent an email without a response and called several times: the lines are always busy.
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your packages, transport can bring unpleasant surprises. Wesco has chosen not to outsource its telephone support, and the Christmas period is intense, and our elves are very busy. We apologize for this and hope that your order now brings you complete satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2018
The fact that you cannot cancel an order or add to an already validated order.
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Response from Wesco
Hello and thank you for your feedback. In order to best meet your expectations, we process orders as quickly as possible. We hope your order brings you satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2018
Too much difference between products sold to individuals and those for professionals.... That's a regret
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2018
I had requested delivery between December 14 and 22, 2018 because the site was under construction. We received the package on December 3!!! Not cool!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Serious site but disappointed with the product
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not find what you were looking for among our selections. For more advice, please feel free to use the site's chat if you have any questions. We will be happy to assist you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2018
Good quality products, return shipping costs are the responsibility of the customer and the costs are high, no commercial gesture even though there were missing items in my order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2018
Dishware arrived damaged (as it was not protected in the packaging box). No response from customer service to date.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2018
We were supposed to be delivered on Monday, December 4th, the package was finally delivered on Thursday, November 29th. We were absent, we did not receive any phone call from the carrier, the package was delivered to a neighbor, fortunately, we get along well with them but I should not have imposed this constraint and responsibility on them in case of problems with the package.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take with your orders, we cannot control the delivery. Thanks to your feedback, we have alerted the transport company to resolve these inconveniences. We apologize for this.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2018
Products conform to the description but some sheets were missing stickers..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2018
There are missing photos.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/10/2018
Hello, The supplier Wesco is not at fault (although the product I initially ordered was out of stock and the restocking times were doubled compared to what was announced on the website). The company tasked by Wesco to carry out the delivery is the issue: delivery window from 9 am to 5 pm (nothing more precise) and the delivery person delivers to the street and refuses to enter your residence (he is not paid to 'take the elevator').
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2018
The products and speed are satisfactory. However, the packages are not sturdy enough: more than half of the 6 packages were opened and/or damaged (opened along the perforated lines, or a piece of cardboard detached with very small visible glue dots at the start). As a result, 4 items missing.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the inconvenience caused by the delivery. We hope that the returned products meet your satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2018
You can find what you want but without great precision on the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
I did not go to this site. I found the product through an intermediary site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2018
Only one problem at the time of order validation with the security code, so I had to start over, otherwise nothing to say.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
No particular memory of this site..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2018
probably an error in the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2018
I am very unhappy because I ordered 4 ropes of different colors, received 4 of the same color, and the customer service kindly informs me that it is like that and not otherwise. I do not call that a 'customer service' and will try to order from a site that respects the needs of its customers.
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Response from Wesco
Hello and thank you for your feedback. The set of jump ropes you ordered is indeed made up of random colors. We specified that the colors were 'various' but your comment makes us understand that it misleads in this case and will allow us to correct the product sheet. Your dissatisfaction affects us and we hope you will not hold it against us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2018
Problem with delivery and follow-up after order; lack of responsiveness
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, we are not in control of the delivery. We hope that all the material now brings you satisfaction and that you will trust us again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/11/2018
Overall rating after 1 year of purchasing on the site: over 7000€ spent. Delivery delays and uncontrolled delivery, unfriendly and uncommercial customer service. Quality issues. Expensive. Overall, a company that feels like it is in a monopoly.
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Response from Wesco
Hello and thank you for your feedback. We work day after day to offer children (and adults) the highest quality items possible. Although our products are experiencing increasing success, we continue to uphold our values as best as we can. Despite all the care taken in fulfilling your order, sometimes transportation can fail. We are sorry that your experience did not meet your expectations. Your comment allows us to improve this point, and we are grateful for it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2018
Not easy to create an account for an association
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Response from Wesco
Hello and thank you for your feedback. To create your account as an association, you need to select "Extra-curricular structure > Association, Club" on the account creation page.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
I had to order this product by default; originally I wanted to order the "Balance Eggs", which were better suited to my activity project. It is a pity that products are thus removed from the catalog! That said, no technical issues with the order, delivery, or invoice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2018
Not serious in handling the order
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, the delivery sometimes brings surprises. We hope your items meet your expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2018
a lot of choice of items
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