Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Did not receive my order on time nor all the requested materials
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your orders, the delivery sometimes has unexpected issues. We hope the items meet your expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2018
Order received on time but disappointed not to have received the catalog even though I had requested it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2018
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/10/2018
We received only one tray when it was supposed to be a set of 6 trays.
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Response from Wesco
Hello and thank you for your feedback. We hope that your order now meets your satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2018
Very expensive and some products are not of quality, as one might think given the price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
Delivery time to be improved.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/09/2018
Great product, quality materials and colors, just a bit long for delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2018
It's pathetic!! very disappointed, I do not recommend nor will I place an order with you. Both in terms of deliveries and the products delivered.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take with your orders, errors can sometimes disrupt their smooth running. We are truly sorry for your experience and understand your dissatisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/10/2018
Complicated
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Response from Wesco
Hello and thank you for your feedback. Without your clarification, we unfortunately cannot resolve your comment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2018
I regret not being able to take advantage of the promo code 'free shipping' because your site did not accept it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2018
A defective product delivered despite the packaging (bottle very damaged at the cap)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2018
The product does not match the one in the photo
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Response from Wesco
Hello and thank you for your feedback. Each year we update the visuals to match the evolution of the products. Some may be less visible than others. Thank you for your help.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2018
The products seem to be of good quality but, please take into account the colors ordered for deliveries or send a message indicating the change
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take when preparing your packages, we sometimes make mistakes. So we apologize and hope you will appreciate your cot, in the desired color.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/10/2018
I ordered the 150x60 cot and received a 105x53 cot, I am waiting for the exchange which I hope will happen as soon as possible
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take with your orders, we sometimes make mistakes. We hope you won't hold it against us and that you will enjoy your new cot.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2018
I returned the order, it does not suit me, too small
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2018
The delivery took a long time and was done in two parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2018
Unusually long delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2018
Big issues regarding delivery: a first delivery notice that we never found in our mailbox... Then after a call to Wesco, the carrier contacts us to confirm their visit on Wednesday... without specifying a time slot... basically, I take a day off to receive my son's play mat... after waiting more than 15 days... For an item that I paid 75 euros for, I'm a bit frustrated...
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Response from Wesco
Thank you for your feedback, it helps us improve our services. We have contacted the carrier to ensure that this kind of situation does not happen again. We hope your order meets your satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2018
Hello! I have received my order, and earlier than expected, I was delighted. However, despite doing everything necessary, my product does not work well, and I returned it on Monday, with an explanatory note. Hoping to receive another Time Tracker in good working condition and without additional costs (as I had to pay shipping fees to return it) soon, so I can properly rate the Wesco site! Best regards, C. Motta
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/07/2018
We encountered many problems with receiving defective products and delivery times not respected (4 months to receive the entirety of our order). Very disappointed overall!
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Response from Wesco
Thank you for your feedback, it allows us to improve our services. We have contacted the carrier so that this kind of situation does not happen again. We are happy to know that the product gives you complete satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
Nothing to report!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/10/2018
We were disappointed with the reception of the kitchen for 2 years and older, it is quite small and we also received the refrigerator model with the same shelf, so it is not possible to assemble it.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. Our after-sales service is at your complete disposal at 05 49 80 45 05. Do not hesitate to contact them to agree on a solution.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2018
Clear site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2018
Thank you for your feedback, it helps us improve our services. We have contacted your carrier to ensure that this type of situation does not happen again. Furthermore, we are delighted to know that your purchase gives you complete satisfaction.
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Response from Wesco
Top-notch phone reception
very fast delivery
I recommend!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/10/2018
Thank you for your feedback. We hope that your product now meets your satisfaction.
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Response from Wesco
Good but lousy carrier
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2018
Not detailed enough;
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2018
First time I ordered from you but it will be the last. Order received 3 weeks after placing it even though the product was in stock... Customer service needs to be reviewed!!
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Response from Wesco
Thank you for your feedback. We are working on displaying stock levels. We are currently victims of our success and we are doing everything we can to ensure this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2018
The delivery company did not take into account the deadlines selected on the Wesco site. Moreover, one item was out of stock and needed to be delivered on a second date. The first delivery person was extremely unpleasant.
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Response from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
Given the price, I expected better quality... The mattress is very soft and the sheet is stiff... not very pleasant to the touch.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/08/2018
Very late delivery
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Response from Wesco
Thank you for your feedback. We are working with your carrier to ensure that this type of situation does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2018
I received my order in several parts and each time I had to be available to welcome the delivery person, not easy when you are with children.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2018
The site itself is good but ordering is not great, I ordered 2 rugs that were available at the time of the order, and upon delivery I only received one rug and I wasn't even informed that there was a stock shortage, I had to call to find out where the second rug was because if I had known I wouldn't have ordered it at all.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2018
Hello,
The ordered material corresponds to what I expected.
The downside is the delivery:
- The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes.
- The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains)
- the box of the bed was completely damaged (the bed now has a small tear).
It would be good if the delivery people were more careful with the orders.
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Response from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2018
I had a bit of trouble finding what I was looking for, and I couldn't get the follow-up to obtain the discounted prices, too bad because I would have taken more bunk beds
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/09/2018
Hello, one CD does not work. It is not possible to reach customer service directly by phone. I contacted the service by email but am still waiting for a response.
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Response from Wesco
Thank you for your feedback. We hope your new CD meets your expectations and we apologize for this inconvenience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2018
Big delivery problem
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Response from Wesco
Thank you for your feedback, it helps us improve our services. We are working with your carrier to ensure this type of situation does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2018
Not bad, but I say it again, given the prices and the orders we place, a loyalty program or something like that would be interesting....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2018
Extremely mediocre logistics service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2018
Very nice site, wide selection of pretty products suitable for children's ages. Disappointed by the delays and delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2018
Received bad diapers, ineffective customer service by phone, no response to the various emails sent, only Adeline from social media was able to answer my questions even though she is not directly concerned (hence the 2 *, otherwise I would have given only 1...). A week to realize that they no longer have in stock the diapers I ordered (the stock on the website has still not been updated...). How long will it take for me to be refunded my €95??? This is a significant amount, especially since I had to reorder this from another website.
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Response from Wesco
Hello and thank you for your feedback. While we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback. PS: a big thank you to Adeline.
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