Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Not readable. messy not easy to find what you are looking for
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Response from Wesco
Hello and thank you for your review. The dolls are sold without clothes (unless otherwise stated) and you will find all the outfits in Role-playing games > Dolls and accessories > Doll clothes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2018
clear site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/09/2018
Error in the content of the delivery. I did not receive any of the ordered items. Therefore, I cannot give my opinion on the products themselves but on a poor preparation of the packages.
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Response from Wesco
Thank you for your feedback. We hope that your products satisfy you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2018
Quality products but mediocre customer/marketing service and unreliable partial delivery that made me lose two days.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order did not meet Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2018
our order was delivered incomplete... we are missing a mattress protector and sheets, so we cannot use the cocoon bed. no news from customer service...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was made in several parts. We apologize for this. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2018
I appreciate the diverse range of products for sale on the site; however, the product descriptions do not match the quality received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2018
big package for little things
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2018
Error in the shipment. Another product received.
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Our customer service is at your complete disposal at 05 49 80 45 05.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2018
poor stock management. We had to wait an extra week than planned not to mention the poor condition of a rug received.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2018
Order processing extremely long
1 kg bag of shredded paper half open so spillage in the box, damaged package.
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will handle your request as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2018
The laces do not fit for certain letters and that's a shame!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2018
Good material, a lot of choices for activities
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2018
An item is missing and no response to my request...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2018
I placed an order considering the delivery and supply time which turned out to be false. So instead of receiving my order in 3 weeks, it took a full 2 months. Customer service also did not offer delivery in two parts rather than one, so I waited even for the products that were clearly in stock. Very disappointing.
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Response from Wesco
Thank you for your feedback. Victims of our success, our stocks have been strained. This explains the inconvenience and we apologize for it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2018
The announced delivery time was not respected. The telephone support later provided us with the correct information.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2018
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2018
Quick order, efficient customer service but very slow delivery (more than 10 days after order). Non-compliance with delivery dates by the supplier.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2018
well-organized site
Delivery time unusually long, no information on product availability unless you ask the question
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Response from Wesco
Thank you for your feedback, it helps us improve our services. We are now working on implementing an alert system.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2018
Once the bibs were in the cart, I could no longer see their colors. So I couldn't check my order before validation. Long waiting time to receive the goods.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/08/2018
The delivery was 2 days late. If I hadn't contacted customer service, I would have never known. We ordered from your site for your seriousness and we were very disappointed. We had a meeting with the Departmental Council for a site visit and 10 minutes late, the mattresses would not have been delivered. This caused real dissatisfaction. The mattresses themselves are compliant.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service and logistics teams have been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2018
Delivery received more than 6 weeks after the order for 1 item that was out of stock. The item was delivered alone well before the others that I had to follow up on...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2018
Package poorly packaged, mattress edge even the box was torn, mattress cover carabiner defective, the latter gives off a very strong unbearable smell of burnt plastic, impossible to use it like the inclined plane, black mattress foam for a baby hygiene is paramount and frankly not present at all, after-sales service absent after numerous calls and emails with no response from them, it has been a month since we have been trying to reach someone without success... It's pathetic, I do not recommend at all... I who thought the brand was serious, I am extremely disappointed and will not fail to specify it.
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its products and services. Our various services have been informed of this situation which requires a thorough investigation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2018
Very good product, however, we are offered to choose a delivery day that suits us, but it was delivered a few days later. Too bad.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/08/2018
It shrank after the first wash. I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. Our quality service has been informed of the situation.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2018
The site itself is very good, however, the delivery and the friendliness of the representatives leave much to be desired!
The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
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Response from Wesco
We thank you for your feedback. The products used in the context of the Singapore method have indeed been victims of their success. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/08/2018
Very useful as there are many quality products but the phone service is deplorable every time. The staff has no desire to help us.
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Response from Wesco
Hello and thank you for your feedback. For any questions regarding a product before purchase, we recommend using our chat service. Our advisors assist you through all stages of the purchase (from product selection to cart validation). If it is a post-purchase complaint, you can contact our after-sales service at 05 49 80 45 05.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/08/2018
I ordered a blue children's bed and received a pink one.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advice. Our after-sales service is available at 05 49 80 45 05 to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2018
I thought the cards were stiffer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2018
Not the right color.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2018
A product received very late. I was no longer at the center, which made it complicated for accounting.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2018
Received on time but delivered in an enormous box, whereas a cardboard envelope would have sufficed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2018
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2018
After the first wash, the bibs lost at least 4cm in height and shrank and are much less covering. Already after waiting 1 month before receiving them, I do not recommend at all. Plus, no commercial gesture for the delay. I am contacting customer service once again today.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advising. Our after-sales service is at your complete disposal at 05 49 80 45 05.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2018
Not attractive enough
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2018
Does not allow tracking of the shipment when the order is sent or partially sent. Unreliable after-sales service
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Response from Wesco
Hello and thank you for this feedback. You can track the status of your order by logging into your customer area under 'My orders'. The status of each product is indicated there. You will also find a link from the carrier to track the progress of the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2018
Not clear for choosing the order date, which is why I called your services and they couldn't answer me.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2018
I still haven't received my order, it's been almost 15 days and I won't receive it until Friday, so it would have been almost 20 days of waiting. I didn't get any explanations or help from customer service, so I called the carrier myself who gave me a new delivery date 1 week later. No effort was made to try to send it to me faster and no confirmation received either by email or SMS.
It's really because I couldn't find a rug like this anywhere else that I'm keeping my order, otherwise I would have requested an immediate refund.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2018
Very well-designed site. However, it is sometimes difficult to find a particular item given the number of quality products offered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2018
Delivery method: chosen delivery person does not provide a time slot: significant constraint
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2018
Very clear
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