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A
Rating: 1 out of 5
The menus are not explicit, you need to have the exact name to find what you are looking for. The sales are quite poor and do not concern the furniture.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
Delivery service deplorable and item damaged upon arrival. Return. Too bad, because super quality when everything goes well...
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
The site does not have a clear architecture...
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Rating: 3 out of 5
The items are very interesting but the site is very impractical for finding what you are looking for. Tons of pages to finally find the gem...
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Rating: 3 out of 5
Disappointed by the product which does not meet my expectations
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Rating: 1 out of 5
The package arrived damaged and the feet are therefore damaged. No way to contact you!!!!
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Rating: 3 out of 5
to recommend
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Rating: 3 out of 5
Order placed very quickly, too bad it was canceled without my consent due to an impossible address change. I had to reorder. Fast shipping
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Rating: 2 out of 5
Apparently, your company is rather intended to serve structures receiving children. My first experience leads me to think this because the price of shipping costs is almost similar to the price of the product I ordered. Too bad I will go to a store where I won't have to bear constrained and abusive shipping costs.
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Response from Wesco
Hello and thank you for this feedback. The shipping costs applied by Wesco are the same regardless of the volume of your order, which is not the case everywhere.
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Rating: 1 out of 5
Very disappointed order not received complete I received table legs but not the tops and a broken chair so for a final order of more than 450€ I find myself with chairs and table legs thank you
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for that. Our logistics and customer service teams are informed of the situation, and a solution is underway. For more information, we invite you to contact our customer service at: 05 49 80 01 66
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Rating: 2 out of 5
not easy to use. Why don't we receive our paid invoice directly?
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Response from Wesco
Hello and thank you for this comment. You have the option, if you wish, to download your invoice from the customer area, under my orders.
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Rating: 2 out of 5
Hello easy to place an order and speed of sending upon receipt of payment However, the carrier did not inform me of his day of passage and left me to deal with the complete pallet Thank you S. T.
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Response from Wesco
Hello and thank you for this feedback. Your comment regarding the quality of the service at the time of delivery has been taken into account by our services. Unfortunately, we cannot publish this comment on our website. Indeed, it clearly mentions your identity (First name last name), which is prohibited under user data protection regulations.
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Rating: 1 out of 5
it is indicated a thickness of 4cm I expected something solid and not at all the product does not meet my expectations
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Our customer service is at your complete disposal at 05 49 80 01 66.
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Rating: 3 out of 5
impossible to make a transfer after receiving the order
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Rating: 1 out of 5
More than a month delay in delivery and I had to follow up several times to finally be delivered with no commercial gesture. I will not order again.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for this. Our logistics and customer service teams are informed of the situation and we are doing everything possible to ensure this does not happen again.
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Rating: 1 out of 5
Terrible, impossible to receive a delivery of the items ordered on June 26. And they respond that the carrier will come tomorrow... I call and they tell me he will come tomorrow etc etc...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for this. Our logistics and customer service teams are informed of the situation and we are taking care of a new express shipment starting today.
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Rating: 3 out of 5
Only negative point: a package much too large for just 3 children's rattles!
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
Too much waiting
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Rating: 3 out of 5
Easy to use site, clear in searches. Too bad my order arrived earlier than the expected date, I was not at home, it was dropped off at a pickup point and it was difficult for me to move with a newborn! I am not very happy about this point!
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Rating: 2 out of 5
not very explicit for example 3 units I thought it was a lot of 3 when you are not in the profession you get caught!!!
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Rating: 3 out of 5
Order received quickly, but one cot is damaged....
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Rating: 2 out of 5
Delivery and packaging catastrophic
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Rating: 1 out of 5
Good
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment 'Good' does not provide any indication of your appreciation of the product or its specifics. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
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Rating: 3 out of 5
Very good quality bibs
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Rating: 3 out of 5
Fortunately, I knew the product, because the search was not easily fruitful...
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Rating: 2 out of 5
Well categorized site. Clear, rarely out of stock, prices a bit high but the quality is present.
My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
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My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Your order's delivery was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Rating: 3 out of 5
I question the packaging when sending the items.
The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
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The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Foam items are packaged in plastic sheaths to protect them from dust. No additional cardboard packaging is necessary, as the product is sufficiently durable.
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Rating: 3 out of 5
There was an error on a product I ordered in natural color that I received multicolor from the service. I was very surprised to see that the return shipping costs are at my expense?
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our customer service is at your complete disposal at 05 49 80 01 66 to find an adequate solution.
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Rating: 3 out of 5
Too bad that as a childminder we have to pay for shipping costs.
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Rating: 3 out of 5
Very good except for the choice of delivery date on the small calendar which was not respected
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Rating: 3 out of 5
When you don't know the site, it's a bit difficult to find what you're looking for
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Rating: 1 out of 5
Catastrophic delivery! I requested home delivery, the delivery person didn't even show up at my house, while I was waiting at home and left my package in a parcel relay located in a city several kilometers away. In the SMS message received, the name of the parcel relay was not indicated, only the city was specified... I had to contact customer service to get the necessary information! This is unacceptable for a delivery requested at home on a day when I was indeed at home!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Rating: 3 out of 5
The site is very good but my delivery has still not arrived, it is June 21.
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Rating: 3 out of 5
Happy with the product and the delivery time but my order was left in front of the door while I was at home but no one rang the bell! Luckily it was still there when I went outside!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Rating: 2 out of 5
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
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I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
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Rating: 3 out of 5
I didn't quite understand. I received my order in 3 boxes. 1 on one day and the other two the next day.
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Rating: 3 out of 5
Nothing to report...
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Rating: 3 out of 5
Too messy
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