Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Long but long ...... Almost 2 months of waiting ...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Some of our products are sometimes victims of their success leading to unavailability. We do our best to inform our customers of any temporary unavailability of the product by displaying the estimated waiting time (2, 4, or 8 weeks) on each of our product sheets and on the order confirmation the delivery days. In case of confirmed delays, we do our utmost to inform our customers directly. We apologize for this delay which is beyond our control and wish you good times with your family.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2017
I did not receive my entire order at the same time (order placed for Christmas and I received the last item 2 days ago), and no commercial gesture from Wesco... Very disappointed.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2018
BAD QUALITY ON SOME CUPS
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The ordered product, which was damaged, does not meet Wesco's commitments. Our quality service has been informed of the situation and will take the necessary measures to ensure this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2018
Delivery needs improvement.
Order normally delivered between February 20 and February 22, it is now February 26 and I still have not received my order
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to regularize the situation and ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2018
good but lacks responsiveness if there is a problem with a product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
Rather easy to use but sometimes complicated searches
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2018
Good site, quality material, however I did not receive a shipping email for the order, luckily I was home on the day of delivery!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2017
Delivery time of 15 days not respected, waited 2 months....!! Certainly apologies after a month following a complaint on Facebook and a commercial gesture, but it doesn't seem serious.....
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2018
The order sent did not correspond at all to the order placed, no control during preparation and shipping. I reported the problem to customer service who informed me that they would proceed with an exchange by sending me a prepaid label via email. 7 days later and despite follow-ups, still no label for the return nor a package corresponding to my order, even though I indicated it was a birthday gift. Customer service no longer responds to my follow-ups. I am used to online shopping but I have never seen this! For individuals, I do not recommend this site at all, regardless of the quality of Wesco products.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. Customer service is handling your request to send you the products quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2017
very good product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2018
Superb carpet, soft, thick!
Not at all disappointed with my purchase!
Very satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2017
Hello,
We did not appreciate the delivery at all. The delivery person left everything on the pavement and before 9 am without caring whether we could retrieve the equipment or not. Moreover, he was unpleasant and rude to my colleagues. It's a shame because you have quality equipment and with such a disastrous delivery, it does not make you want to recommend. The transport provider really needs to be reviewed!!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2017
No understanding from customer service, billing service.
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it be listening or advice. Our customer service will contact you by phone and email to assist you in your process.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2018
Hello. It's difficult for me to find the item I want. Second remark: I was disappointed by the animal puzzle types, excuse me, I forgot the name, they detach too easily. I regretted these purchases because there were four of them. It's a budget for me. It's rare that I'm disappointed by Wesco products.
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Response from Wesco
Hello and thank you for this comment. We are sorry to hear that your experience has not been the most satisfactory. Please know that Wesco places the utmost importance on the quality of its services. Each product listed online is tested in a laboratory to ensure compliance and the safety of the child. The 'Zanimix' products that you seem to be disappointed with will be re-tested by our quality laboratory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2018
The descriptions on the site are not detailed enough. And as a result, even though we can return, it's already too complicated.
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Response from Wesco
Thank you for your feedback. Wesco places great importance on supporting families and provides its expertise for the well-being of children. For each product, a descriptive sheet is created. This includes the technical characteristics of the product, maintenance advice (if applicable: machine washing), but also the 'Product Plus', in other words, the benefits of the game... for the child (e.g., motor skills, manipulation...)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2017
A total mess for the delivery: supposedly you can choose your day. I requested January 15. The customer service contacted by phone for something else told me that it would actually be between the 15th and the 17th, but that I would be informed by the carrier the day before. Consequently, WITHOUT WARNING, the carrier delivered on the 13th, at the moment I was supposed to leave, which made me late for the rest of my day... And we can say I was lucky because 5 minutes later I would not have been delivered.
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Response from Wesco
Thank you for your feedback and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The company in charge of the delivery should have contacted you during your delivery. Your complaint has been forwarded to them. Necessary measures will be taken to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2017
Not easy to navigate with a mobile phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
I realized there was a color error, probably on my part, in my order when I received the summary email. I therefore sent an email to Wesco, I used the pre-registered emails ('there is an error in my order') to explain and rectify the problem. I received confirmation of the receipt of this email, but I had no response. I tried to contact someone by phone but could only reach a voicemail. The order was therefore delivered with the initial error. This is regrettable.
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our standard is open from Monday to Friday from 9 am to 12:30 pm and from 1 pm to 5 pm. Outside of these hours, you will reach the voicemail. Our customer service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2017
disappointed because I could not modify my order and take advantage of the special Christmas discount code 'free shipping'. I will be more vigilant next time. I did not find it very commercial on the part of the person who responded to my request since we have been customers with you for many years. Best regards, nursery 'l'ile aux enfants'
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Response from Wesco
Thank you for your feedback. We understand your disappointment. Discount codes unfortunately have an expiration date. We offer various promotions throughout the year, subscribe to our newsletter to be sure not to miss out.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2017
Overall, I am very dissatisfied with Wesco!!! defective products, long delivery time, excessive prices!!! Moreover, the sales representative is really bad, does not know her clients and does not follow her orders. This is my 3rd nursery, for the others, I will definitely switch to the competition
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has contacted you to proceed with the replacement of the defective products. We hope they will fully satisfy you this time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
After an impression of mastery of IT tools (proposal for delivery on January 18), the package arrived on December 20 without prior notice and was left in the building's hall while we were at home. Conclusion very poor for information and delivery.
Very good for the product.
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Response from Wesco
Thank you for your feedback.
We indeed managed to restock earlier than expected on the product you ordered. You should have received the automatic shipping confirmation email. But sometimes this email ends up in the Spam folder of inboxes.
Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments (information and delivery against signature) and we apologize for that.
We will take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2017
Package a bit damaged, one brick was scratched. Otherwise, good product!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2017
THE BED AND THE MATTRESS SUPER I AM VERY HAPPY...
BUT THE PACKAGING REMAINS VERY AVERAGE
BECAUSE THE BED IS JUST PACKED IN A BOX WITHOUT PROTECTION...
AND THE MATTRESS WITH PLASTIC ARRIVED SOAKED AND DIRTY...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service will contact you and take the necessary measures to ensure that this does not happen again in the future. Thank you again for informing us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
the site is very good, but several times I have been very disappointed with the delivery. The delivery people really do not take care of the merchandise (welded carpet folded in half and very dirty, a wet and dirty box...)
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service will contact you and take the necessary measures to ensure that this does not happen again in the future. Thank you again for informing us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2017
to improve
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2017
Packaging box of the parcel well damaged.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2017
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2017
Very good, except maybe it lacks a confirmation email for the order.
Indeed, at one point I had a doubt if my order had been taken.
Also missing the country of manufacture of the products.
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Response from Wesco
Thank you for your feedback.
Every order placed on our site triggers the automatic sending of an order confirmation email. Sometimes this email accidentally ends up in the Spam folder of inboxes :)
We have taken your comment regarding the display of manufacturing countries into account and will study the issue to offer you even more transparency.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/08/2017
I am a bit disappointed with the site, I didn't find what I wanted! It's a shame...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2017
Not bad site
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Response from Wesco
Hello,
Here is the response to a review.
Thank you,
The Wesco team
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