Customer reviews of Wesco

We ordered 2 mattresses for our MaM and we only received 1 out of 2. And 0 response from them so far...

Products conform but slow delivery.

Delivery deadlines not respected. Explanation notice for the very poorly made straps. Product arrived packed just in a large plastic bag, not even in a cardboard box.

I requested a quote in August, then to make sure I would receive my package on time (I had a baby workshop on August 29), I tried to contact a sales service. No one. Then I placed an order and it was noted on the order that I would receive my package before the 27th. So I trusted and placed the order. However, to receive my package on time, I had to call several times and constantly follow up to get my order. No commercial gesture was proposed and I received my materials 30 minutes before leaving for my scheduled workshop (My service providers were quite unhappy not knowing if I would arrive with the materials on time and this caused me a lot of stress and probably a loss of credibility). No commercial gesture was proposed and the responses given were impersonal (except for the sales representative who took over the file and worked for me). In short, I will not go through you, I am very disappointed.

The lichen color is really very pretty. The transport time was longer and the carpet is folded and not rolled, so it shows some marks.

If I had known that sending the article would take 10 days, I would have ordered elsewhere.

More than a month delay between the order and delivery without news from the site forcing me to follow up for information!!

damaged light bar received on the side ...given the price this is not acceptable.

Order placed in June for August 29. Part of the order arrived a few days late and the other part of the order has not yet arrived.

A disaster... Order that was supposed to be delivered on September 2nd that I am still waiting for. I am told that the person in charge of our order will return from vacation on 09/16 and since then, it's radio silence... Customer service needs to be reviewed.

Good product but delivered late with zero communication

Very good quality product and as described. However, 3 stars because of a delay on the announced delivery date at the time of purchase, damaged package and apparently transported without care, but fortunately the contents were intact, and finally missing one bolt out of the 8 expected to assemble this table.

Delivery times far too long for items in stock

Order received after the school return when it was placed at the beginning of June...

All the time delivery problems.. 4 orders 4 problems..

I placed my order on the last day of the sales. The discounted prices were not taken into account. Wesco charged me the full price of the ordered items without the discount. Impossible to reach customer service. I absolutely do not recommend.

Lack of information on delivery dates. Difficulties in reaching customer service or after-sales by phone, my online help request took days to get a response. I wanted to cancel an order, which I could not (which I can understand) but I received the same email more than 10 times telling me that I cannot cancel my order. I find that a lot considering I only got a response to my email after a long wait. I could not cancel my order because it was 'ready' (not for lack of calling several times before to try to cancel it) but two days later I receive an email telling me that my order would be delayed because some items were missing... while I thought it was ready. So a service to improve.

Nothing to complain about regarding the products, however the announced delivery time was not respected.

2 products delivered. A folding baby bed with paint splatters. Incorrect description of the baby mattress, plastic cover instead of fabric. No responses to emails and customer service unreachable by phone. Very disappointing.

Deadline not respected and above all the item received is not the item ordered !!!! I am waiting for a response to my complaint.

package delayed, I still haven't received it, it's already the back-to-school season

I waited a long time for my order without any information from your side. If I hadn't called, I wouldn't have known that one item was unavailable and that the entire order was on hold. In the end, after receiving the available items, it took 1 month to learn that the rest of my order was canceled. In short, there is an obvious lack in customer relations.

I did not receive the ordered color... Too late to change, I need it right away.

The holes were not aligned, so we had to re-drill. I called you on Saturday but you were closed and I

Large order for the opening of a micro-crèche, missing items, very difficult customer service to reach.

15 days to receive 2 sheets in stock.

Order placed on 14/08, shipped on 28/08, delivery time too long.

I did not receive the order as expected

I would have gladly given 0 but I can't. The delivery date is absolutely not respected, we are going to start our school year without furniture!!!! Moreover, no one answers the phone for several days, this is unacceptable.

I anticipated my order to receive it on a specific date, but ultimately the date was not respected, which is a shame.

The delivery person did not respect the delivery location despite calling ahead to find it. He was too rushed and did not take the time to find us, resulting in the packages being delivered to another address on the street.

Good quality material. Deadlines not respected and no information on this point.

The package arrived damaged. The packaging is insufficient: tissue paper, no bubble wrap. The furniture is scratched.

Order delivered one month later than expected

The delivery is not complete, the delivery person forgot a package.

The delivery had missing items! It happens to everyone at least once! Unfortunately, it's me. I tried to call 4 times without result! At the time of opening the box / delivery by the delivery person. So I'm trying to write to customer service without ever getting a response either! Is this a joke?! I would like a response / to have my forgotten items sent back / or to be refunded for my baby formula boxes!) This is unacceptable. Thank you.

Missing screw in each lot of baby seat purchased, and wooden base split... impossible to reach customer service by phone, nor to get a response by email.. at the price charged, we expected better in terms of the precision of the necessary elements and customer service.

The plates were very poorly protected in the package. As a result, during the delivery of the package, one plate was broken.

Second purchase on wesco. Very satisfied with the first. For the second, the carpet arrived "damaged" from the creases that have not quite returned. I did not have this issue with the previous model. I sent photos and a complaint from the site. But I have not received a response... Disappointed

At the price of the item, I did not expect such a horrible smell!!! Had to put the mattress outside because it stinks and it gives me a headache!