Customer reviews of Wesco

Hello and thank you for taking the time to share your experience with us. We are sorry for the quality issue encountered with one of the books and we sincerely apologize. We invite you to write to us at [email protected] (specifying your order number, the product reference, and attaching a photo of the product with the defect). Our customer service will get back to you afterwards. We hope to have the pleasure of seeing you again soon on wesco.fr and wish you an excellent day.

Hello and thank you for taking the time to share your experience. We are sincerely sorry to hear that your order arrived damaged, likely due to an incident during transport. In order for us to offer you a solution, we invite you to contact us at [email protected], specifying your order number, the relevant reference, and attaching a few photos of the damaged product. Unfortunately, this situation is beyond our control, but we hope it will not undermine your trust in Wesco. Thank you for your loyalty and see you soon on wesco.fr. Have a great day.

Hello and thank you for taking the time to share your feedback. We are sorry for the problem encountered during delivery and we sincerely apologize for this inconvenience. Our customer service has taken note of your feedback and is processing the refund of the shipping costs related to express delivery. We hope that this incident, which is completely exceptional and beyond our control, will not undermine the trust you place in us and that we will have the pleasure of seeing you again soon on wesco.fr. Thank you again for your loyalty. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are delighted that your order has met your satisfaction. Regarding shipping costs, we invite you to regularly check our Promo Codes page (https://www.wesco.fr/codes-promos.html) to discover current offers, some of which may include free delivery (subject to conditions). Furthermore, we invite you to join our Wesco Club, a loyalty program that allows you to benefit all year round from exclusive advantages: private sales, vouchers, free delivery... To learn more about the Wesco Club, visit here: https://www.wesco.fr/clubs-avantages-wesco.html. Thank you for your trust, and we look forward to seeing you soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We are sorry to hear that the carrier did not contact you to arrange an appointment. We fully understand the inconvenience caused and sincerely apologize. We will forward your feedback to our logistics department so that a follow-up can be made with the carrier to ensure that such a situation does not happen again. Although this is beyond our control, we hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for sharing your situation by leaving a review. We are sorry that your order did not meet your expectations and we sincerely apologize for the quality issues encountered. Our customer service has received your complaint and has contacted you today to provide a solution. We thank you for your patience and hope to have the opportunity to offer you a better experience on your next order at wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are delighted that you are generally satisfied with your order, but we regret that one of the products was received in poor condition. If you wish, do not hesitate to write to us at [email protected] specifying your order number, the relevant reference, and attaching a photo of the product. Our customer service will review your request and get back to you as soon as possible. We thank you for your trust and hope to see you again soon on wesco.fr. Have a nice day

Hello and thank you for taking the time to share your feedback. After verification, we would like to provide you with some clarifications to dispel any misunderstanding regarding the observed price differences. Indeed, the price of the bed was the same on your last two orders. However, the first order was placed before our annual price review (on 30/01/2025), which explains the noted difference. We hope that these explanations will reassure you and that we will have the pleasure of seeing you again soon on wesco.fr. In the meantime, our customer service remains at your disposal if you have any questions at 05 49 800 166. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are pleased that the item meets your satisfaction, but we sincerely regret the delays encountered and the difficulties in reaching our customer service. We understand your disappointment and we would like to extend our sincerest apologies for this lack of visibility. We thank you for your loyalty and patience. We hope to have the pleasure of seeing you again soon on wesco.fr under better conditions. Have a nice day

Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that your order arrived damaged, and we apologize for this inconvenience. The safety of children being at the heart of our priorities, we invite you to contact our customer service so that we can proceed with an exchange. For this, please write to us at [email protected] specifying your order number, the reference of the product concerned, the defect encountered, and attaching a few photos. While waiting for your elements and looking forward to seeing you again soon on wesco.fr, we wish you a very good day.

Hello and thank you for taking the time to share your feedback with us. We are sorry to hear that your order arrived incomplete and we sincerely apologize for this. After checking, the entirety of your order was indeed shipped from our warehouse, and the delivery tracking confirms its complete receipt. To better understand what may have happened, we invite you to send a complaint to [email protected] (specifying your order number as well as the missing reference(s)). Our customer service team will then carry out the necessary checks to provide you with a solution as soon as possible. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that the delivery service did not go as planned and we apologize for this. This situation does not meet our quality standards. We will immediately forward your feedback to our logistics department so that a point can be made with the carrier and that this type of incident does not happen again. We still hope to have the pleasure of seeing you again soon on our site and thank you for your trust. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you have encountered recurring difficulties with our delivery times. These delays are related to supply difficulties on certain references, some of which were unfortunately included in your last order. Aware of the inconvenience caused and concerned about making our deadlines more reliable, we are expanding our panel of suppliers to better secure our stocks. These concrete actions should significantly improve the situation in the coming weeks. Your loyalty is precious to us and we sincerely hope to regain your trust by offering you a smoother shopping experience with your future orders. Our customer service is of course at your disposal if you have any questions at 05 49 800 166. Thank you again for your trust and your patience. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are happy to read that the ordered products meet your expectations. However, we regret that the delivery to your home did not meet our quality standards. We will forward your feedback to our logistics department so that the necessary actions can be taken with the concerned carrier. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a great day.

Hello and thank you for taking the time to share your feedback with us. We are sorry that your package has suffered the mishaps of transport and we sincerely apologize for the lack of responsiveness in handling your complaint. This delay is temporary and our customer service team is doing everything possible to return to normal operations. Your order is being resent and you will receive it very soon. We thank you in advance for your patience and hope that you will give us the opportunity to make a better impression during your next visit to wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction with this delivery delay and we apologize for the inconvenience caused. On our side, your order was properly prepared and handed over to the carrier within the expected time frame. Regardless of our intentions, the express delivery commitment was not honored by the carrier. We have opened a claim with the carrier so that the delivery fees can be refunded to you. We hope that you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We are particularly sorry to learn that the quality of the products and the handling of your customer service case did not meet your expectations, despite our team's intervention. We would like to extend our sincerest apologies as this situation is absolutely not in line with our commitments regarding quality and customer satisfaction. If you wish, our customer service is at your disposal at 05 49 800 166. We sincerely hope to count on a second chance and one day have the opportunity to prove our willingness to do better. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sorry to learn that the books were damaged during transport and we sincerely apologize for this inconvenience. To provide you with a solution, we invite you to submit a complaint to the address [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). In parallel, we are sharing your feedback on the preparation of packages with the relevant internal teams to identify areas for improvement to better protect small items during shipping. We still hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for your order that arrived incomplete, which is obviously not in line with our quality standards. Our customer service has received your complaint and will contact you during the day to provide you with an appropriate solution. We understand your disappointment and regret that this experience calls into question your attachment and loyalty to Wesco. We hope you will give us a second chance to regain your trust on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We completely understand your confusion regarding this situation and we sincerely apologize for this inconvenience. It sometimes happens, independently of our will, that part of an order is shipped with a slight delay from the delivery center. Furthermore, if the pickup point you selected was temporarily unavailable at the time of delivery, the carrier may indeed have dropped one of the packages at the nearest post office to avoid further delaying the receipt. We are aware that this situation may have undermined the flexibility you were looking for, and we sincerely regret it. Nevertheless, we want to assure you that this is an exceptional case. We still hope that the products meet your expectations and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to evaluate this product. We are sorry to hear that it does not meet your expectations, especially since we usually receive positive feedback on this item. Your feedback is valuable to us and we take it seriously. If you wish to make a complaint, our customer service is at your disposal: simply contact us at [email protected], specifying your order number, the relevant reference, and the issue encountered. We will do our best to provide you with a solution. Meanwhile, we will forward your feedback to the product manager in charge of this selection, so that they can pay attention to this point. We hope to have the pleasure of seeing you again soon on our site and thank you again for your feedback. Have a nice day.

Hello and thank you for taking the time to leave a review. Your order was scheduled for delivery between June 14 and June 17. According to the information we have, it was delivered on June 16 within the initially planned timeframe. We hope your order brings you complete satisfaction and we look forward to seeing you again soon on wesco.fr. Have a great day.

Hello and thank you for leaving a review. We are sincerely sorry to hear that your order arrived in poor condition and we offer our sincerest apologies. In order to provide you with a solution, we invite you to contact our customer service at [email protected] specifying your order number, the damaged references, and attaching some photos. We thank you in advance for your information and we hope to have the pleasure of seeing you again in the future on our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We are delighted to read that our products and your experience on our site bring you complete satisfaction. However, we regret the difficulties encountered during delivery. After checking with the carrier, it appears that access to your home was not feasible with the vehicle used, which necessitated direct contact to arrange an alternative delivery. We understand that this solution may have been inconvenient for you and we sincerely regret the wait caused. Your satisfaction remains our priority, and we hope that your next order will go more smoothly. Have a nice day.

Hello and thank you for taking the time to leave a review. We would like to clarify the cancellation of your order. According to our general sales conditions, for any new customer account, payment in cash is required at the time of the order in order to proceed with its shipment. Despite our various reminders, we unfortunately did not receive your payment and we were forced to cancel your order. We sincerely hope you understand this process and remain at your disposal for any further information. We thank you in advance for your understanding and wish you an excellent day.

Hello and thank you for taking the time to review this product. We are sorry to hear that this product did not meet your satisfaction, while feedback is generally very positive. We sincerely apologize. Our customer service has received your complaint. To facilitate processing, could you please send us some photos of the observed defects? This will allow us to provide you with a solution quickly. We thank you in advance for your cooperation and hope to have the opportunity to better satisfy you with your next order. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery of your order being one day late. We do our best to ensure that our orders are delivered within the timeframes indicated at the time of order confirmation, but we remain dependent on the delivery service provider. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your feedback. We understand your disappointment and are sorry that we could not accommodate your request for a change of address. Indeed, your address change was submitted too late in the order preparation process for us to consider it. However, we hope that your order meets your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.

Hello and thank you for taking the time to express your opinion. For many years, we have selected products from the Papo brand, known for the quality of its figurines, their realism (hand-painted), and their great durability. They are designed in France, then manufactured in Portugal and China, in compliance with international safety standards, with controls carried out by independent laboratories. Moreover, before any marketing, each product is also checked by our quality team to ensure safety and compliance with current standards regarding children. We hope these figurines will provide wonderful play moments for children. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are sorry for this particularly long wait and we sincerely apologize. In some cases, the availability of one or more items can impact the shipping of the entire order. We acknowledge our lack of communication towards you and we are aware of the disappointment caused. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for taking the time to leave a review. Indeed, the boards are not numbered in the assembly instructions because they are easily identifiable by their shapes and holes. We hope that the product will still bring you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during the delivery and we apologize. This situation does not reflect our quality commitments and we fully understand your dissatisfaction. Your feedback has been forwarded to our logistics department to raise awareness with the concerned carrier and to prevent this from happening again as it is unacceptable. We regret that this experience calls into question your loyalty to Wesco and we still hope that you will accept to give us a second chance to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are pleased that the product met your satisfaction, but we sincerely regret that the delivery did not meet your expectations. After verification, your order was indeed delivered within the timeframes announced in your order confirmation. However, we understand that the wait may have seemed long, and please be assured that our teams are doing everything possible to prepare and ship orders as quickly as possible. By choosing to order on our site, you support the employment of our 250 employees and opt for a delivery with a much lower carbon impact compared to an order shipped from another continent. Finally, according to our general terms and conditions and the usual services of carriers, delivery unfortunately cannot be made upstairs. We thank you in advance for your understanding and hope to have the opportunity to provide you with a better experience on your next visit. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are sincerely sorry that the delivery of your order did not meet your expectations. We understand your dissatisfaction with this delay and the lack of clarity in tracking. Every day, our teams strive to ship orders as quickly as possible. However, certain elements such as peaks in activity or product availability can unfortunately prolong this process. Once the package is handed over to the carrier, we remain dependent on their delivery and communication conditions. In your case, the Colissimo tracking was clearly not optimal, which may have misled you, and we are truly sorry for that. The public holiday on May 1st, combined with the ban on heavy goods vehicles, also contributed to extending the delivery time. Nevertheless, we hope to have the opportunity to provide you with a more satisfactory experience on your next order. Have a nice day.

Hello and thank you for your feedback regarding your order. After checking, you were delivered within the timeframes announced in your order confirmation (between 23/04 and 25/04). Furthermore, the timeframes mentioned in our general sales conditions are only indicative and depend on various factors such as product availability or the date of order registration. We hope that in light of this information you will trust Wesco again for your future purchases. Have a nice day.