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A
Rating: 1 out of 5
I do not recommend
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 1 out of 5
Damaged furniture, no instructions...
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M
Rating: 3 out of 5
Site and order itself very good but big problem with the delivery company GLS. This is the second time that instructions are not followed and packages are either not delivered or delivered elsewhere! It's a shame you go through them.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry that the delivery service did not meet your expectations and we sincerely apologize. Your opinion is important and we take it seriously. We have shared it with our logistics department that manages relationships with different carriers. We hope that despite this incident, you will renew your trust in us and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
C
Rating: 3 out of 5
The order delay was a bit long for a changing table (ordered early February delivered early April).
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A
Rating: 3 out of 5
Good
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L
Rating: 1 out of 5
I simply did not receive the right item after almost 2 months of waiting
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Response from Wesco
Hello and thank you for sharing your situation by leaving a review. We sincerely apologize for this error in processing your order. Our customer service has taken your complaint into account and is doing what is necessary to remedy this situation. We hope you will give us a second chance to make a better impression by returning to our site in the near future. Have a nice day.
-
Rating: 3 out of 5
one of the products from this order placed on 19/12/2024 has still not been delivered as of today 31/03/2025.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We inform you that the item in question has unfortunately been removed from our collection as of March 20. An explanatory email was sent regarding this, but it seems it was mistakenly addressed to the wrong recipient. We sincerely apologize for this misunderstanding. Have a nice day.
P
Rating: 1 out of 5
I sent you 2 messages because I do not have the screws to assemble the kitchen. I am waiting for a response from you. Will I receive the screws?
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for this oversight. Our customer service has proceeded to resend the missing screws. We thank you in advance for the ultimate effort of patience we ask of you and we hope that the kitchen will provide many hours of play. We look forward to seeing you again in the near future on our site. Have a nice day.
M
Rating: 3 out of 5
Disappointed with the last orders. The quality is not what it used to be. Toys break quickly. Furniture not finished, not sanded on the inside with big splinters... Not easy to have someone on the line.
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. We are sorry to read that this product does not fully satisfy you and that you doubt its quality. For several years, the Illico carrier has been made from biosourced plastic. Although more flexible, biosourced plastic retains properties of strength and high resistance to suit intensive use in communities. Your complaint has been taken care of by our customer service, which is committed to offering you a solution as soon as possible. We thank you for your trust and loyalty and hope to have the opportunity to welcome you again on our site. Have a nice day.
V
Rating: 3 out of 5
Overall, very satisfied, a few damaged boxes, a little disappointed
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U
Rating: 3 out of 5
a great offer but not very effective filters. A top customer service!
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F
Rating: 1 out of 5
A SHAME!!!! I ordered a climbing bar and a fixing kit. I received a piece of furniture instead of the bar, and in the fixing kit, there was only one fixing, which apparently is normal! I was told that a carrier would come to pick up the furniture and for the fixing, I need to order a second one! And my bar will arrive later! Are we dreaming? No commercial gesture, customer service tells us that it is like that and not otherwise, so I wanted to cancel because there is no way I will pay for an extra kit, and for my bar it was urgent and because of them it's too late. So I want to cancel but no one answers me either by phone, email, or WhatsApp, and they still charged me despite the dispute! I've never seen that! Second time I order from them and there is always a problem! AVOID!! I will go on leboncoin!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We hear your dissatisfaction and we sincerely apologize for the error that occurred during the preparation of your order. We deeply regret that your two shopping experiences on our site have been marked by difficulties and have generated so much dissatisfaction. Our customer service has prioritized your complaint and offered to take back all the delivered items as well as a refund. Despite all the care taken by our teams in preparing orders, human errors can unfortunately occur. Nevertheless, we assure you that we are doing everything possible to minimize these errors. You will always be welcome on our site if in the future you wish to trust us again. Have a good day.
-
Rating: 3 out of 5
The delivery part needs improvement. Lack of support for professionals and discounts. High prices.
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S
Rating: 3 out of 5
Easy order and fast delivery.
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B
Rating: 2 out of 5
I am a childminder with 4 two-year-olds. I needed a large table for activities and meals. I chose the small Louisa table but unfortunately, I received the large one. Way too high for the children. What a disappointment to have to wait at least a month for the exchange because it is out of stock!!!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the error that occurred during the preparation of your order and fully understand your disappointment. Regarding the Louisa table, it is currently being restocked. We thank you for your patience and assure you that we are doing everything possible for you to receive it as soon as possible. We are sincerely sorry for this situation and we hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
S
Rating: 1 out of 5
2 out of 3 games have problems and no one responds to me in after-sales service!!!
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We have taken your complaint into account and wish to apologize for the delay in our response. Our customer service is currently experiencing a slight delay, but we want to reassure you that a solution will be provided to you during the week. We deeply regret that your experience on our site did not meet your expectations and we hope you will give us a second chance to make a better impression during a future visit. Have a nice day.
C
Rating: 1 out of 5
Very long service. Partial delivery without being informed. This is the first time I ordered. Given the prices, I am disappointed. Not with the articles but with the services.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We are deeply sorry that your first experience on our site did not meet your expectations, and we sincerely apologize. Unfortunately, regardless of our willingness, the carrier was unable to ensure delivery in one go as planned and was not able to keep you properly informed. We fully understand the inconvenience caused. We hope you will give us a second chance to make a better impression and that we will have the privilege of seeing you again on our site. Have a nice day.
D
Rating: 3 out of 5
WESCO site and WESCO products are perfect. Delivery is very restrictive: fixed delivery day because the carrier is very far away, obligation by the carrier to be at home between 9 am and 4 pm, as no precise delivery time is provided. I don't know if I will order from WESCO again. Too bad.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction and would like to apologize. Your feedback has been forwarded to our logistics department so that it can be communicated to the relevant carrier. As part of our continuous improvement process, we place great importance on customer feedback, which allows us to refine our services. Despite this delivery experience, we hope to have the opportunity to regain your trust and welcome you back to our site during your next visit. Have a nice day.
C
Rating: 1 out of 5
The gloves are of good quality, but your entire logistics platform needs serious review, as well as your communication, which leaves much to be desired. It is a shame to keep a nursery waiting for 2 months without gloves due to supply delays on 2 occasions.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We completely understand your dissatisfaction and would like to extend our sincerest apologies. We place great importance on managing our supply timelines. Internally, a dedicated team works daily to anticipate and limit such situations. However, despite all our efforts, unforeseen events can sometimes occur with certain references. We take this matter very seriously and are doing everything possible to improve our services to better meet your expectations. Your feedback has been forwarded to the relevant teams. We sincerely hope that you will give us a second chance to make a better impression and that we will have the opportunity to fully satisfy you during your next visit to our site. Have a nice day.
C
Rating: 3 out of 5
The customer service part is complicated... we have a problem with our order... the processing time for our order is very long and poorly followed.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review on our site. We completely understand that waiting can be a source of frustration, and we would like to apologize for this inconvenience. Currently, the processing time for customer service requests is about 10 days. Our teams are doing everything possible to reduce this timeframe and respond to your expectations as quickly as possible. Your complaint has been duly noted by our customer service, which is committed to addressing it as soon as possible. We thank you for your patience and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day.
A
Rating: 3 out of 5
Very good
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C
Rating: 1 out of 5
I know from my work but I did not expect to wait almost two months to receive my order, as a result I had to buy some items urgently in a physical store. I am nonetheless satisfied with the products I know well since they are used daily in daycare. Perhaps you should review your shipping process in the future
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Response from Wesco
Hello and thank you for sharing your feedback by leaving a review. We are sorry for this situation and wish to extend our sincerest apologies. Supply difficulties on certain references have unfortunately directly impacted your order. Our teams are doing their utmost to limit this type of incident and continuously improve our services. As a gesture of goodwill, our customer service is now processing the refund of the shipping costs. We fully understand your dissatisfaction and hope to have the opportunity to regain your trust during your next visit to our site. Have a good day.
M
Rating: 3 out of 5
The photos on the site do not show the entirety of the product. No solution provided to our request
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P
Rating: 3 out of 5
I did not receive my order on time, I had to contact to have my order shipped, no commercial gesture
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconvenience caused and fully understand your dissatisfaction. To remedy this situation, we have forwarded your feedback to our customer service. The refund of the shipping costs will be processed as soon as possible. We hope to have the opportunity to regain your trust by offering you a flawless experience during your next visit to our site. With all our renewed apologies, we wish you an excellent day.
M
Rating: 3 out of 5
A bit disappointed because 2 out of 3 boxes were damaged. Packaging poorly suited to the contents. One artichoke bottle was cut. Its contents had spilled a bit onto the other bottles.
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V
Rating: 2 out of 5
Delivery issues. Order delivered in 3 parts, without the missing products being indicated. Package condition damaged and not suitable for its contents. Order placed on 01/10/2025 and last items received on 02/21/2025.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry to hear that the delivery of your order did not meet your expectations and we sincerely apologize for these inconveniences. In the order confirmation email, we mentioned a longer delivery time due to the availability of certain references and their restocking. However, we completely understand that a long wait is always disappointing. Regarding the condition of the package, we assure you that our orders are prepared with the utmost care. However, it can happen that they suffer from the uncertainties of transport and arrive damaged independently of our will. We hope to have the opportunity to see you again soon on our site and that you will give us a second chance to make a better impression. Have a nice day.
M
Rating: 2 out of 5
Delivery problem and product description.
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S
Rating: 3 out of 5
The answers are not very structured.
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M
Rating: 3 out of 5
Next time, I will be more attentive.
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L
Rating: 1 out of 5
I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.
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Response from Wesco
Hello and thank you for bringing this situation to our attention. We sincerely apologize and fully understand your dissatisfaction. In order to rectify our mistake, could you please send us a complaint to the address [email protected] (specifying your order number and the relevant reference)? We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
A
Rating: 2 out of 5
We have placed several orders with you. For several orders, we had to call customer service because parts of the furniture were damaged (screws lying in the boxes that scratched the furniture, cracked furniture, missing screws). After contacting customer service, I am still waiting for a replacement board that has not yet arrived after 3 weeks of delivery, but I have not heard back. I would not recommend you.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction and sincerely apologize for this situation, which does not reflect our usual quality standards. After checking with our customer service, we confirm that the missing part has been shipped and will reach you in the coming days. We once again extend our sincerest apologies for this inconvenience and hope to have the opportunity to regain your trust during your next visit to our site. Have a nice day.
-
Rating: 1 out of 5
I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the quality defect encountered on the rug and we sincerely apologize. Our customer service has processed your complaint and is proceeding with the exchange of the product. We sincerely hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
V
Rating: 1 out of 5
After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Your complaint has been forwarded to our customer service, which is committed to providing you with a response within 24 hours. We apologize for the inconvenience encountered during delivery and present our apologies for the processing delay of your request. We hope to have the opportunity to offer you a better experience during your next visit to our site. Have a nice day.
P
Rating: 3 out of 5
Delivery a bit slow. The announcement seemed unclear: it said 5 pieces and not 5 times 12 pieces of 5 colors.
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L
Rating: 3 out of 5
I ordered a doll! It does not look like the description at all, it is really not pretty. My child likes it anyway, so I give her 20 minutes of play and one part is coming undone... Disappointed. For the rest, I have never had a problem.
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Response from Wesco
Hello, thank you for your feedback. Since your review is about the product and not the shopping experience, your comment will not be published. We have responded to you regarding your product review. Have a nice day.
P
Rating: 2 out of 5
Supplies received not in accordance with the initial order, in addition to not having the correct reference, the 'dust-free' chalk boxes arrived broken!
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Response from Wesco
Hello and thank you for taking the time to report this issue to us. We sincerely apologize for this inconvenience. To offer you a quick and suitable solution, we invite you to write to us at [email protected] (specifying your order number and attaching a photo of the damaged product). We hope you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a nice day.
S
Rating: 3 out of 5
The container is twice as large as the content. Packaging needs improvement.
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N
Rating: 3 out of 5
Delivery too slow. The diaper and the dress were not packaged and were 'moving around' in the box. Whereas the pajamas were in a small bag, well protected.
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S
Rating: 3 out of 5
I expressed that I wanted to cancel this order because the delivery time was too long. Unfortunately, my request was taken into account on the day the package was shipped. The delivery person left the package in front of the door, I could not refuse it as requested by customer service. I am left with a package that I have still not opened and that I no longer want. I am once again waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has processed your request and is doing what is necessary for a carrier to pick up the package. We still hope that you will return to our site next time. Have a nice day.
K
Rating: 3 out of 5
I can no longer order this ball via your website by credit card!
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Response from Wesco
Hello and thank you for sharing your situation with us. We would like to apologize for the inconveniences encountered during payment. Our web team is currently investigating to identify the source of the problem related to this specific order. We assure you that we will do our best to offer you a quick and satisfactory solution. We thank you in advance for your understanding and we remain at your disposal if needed at 05 49 80 01 66. Have a nice day.