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A
Rating: 3 out of 5
Huge cardboard packaging for 4 small products. They don't fit in the mailbox!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
Customer complaint number AB095913 Sl1900408043/SI190040 Hello, regarding the order mentioned in reference which was delivered in 2 packages, the first on time on 22/01. After contacting Chronopost, they informed me that the second package had to be repackaged and should be delivered on the 22nd or 23rd. I received the second repackaged package this Friday 24, but with one ball missing. Thank you for doing what is necessary to send me this missing ball as soon as possible.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We are sincerely sorry for the problem encountered. Our customer service is proceeding to resend the missing ball. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
E
Rating: 2 out of 5
Delivery too long Half-open pen box
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A
Rating: 1 out of 5
No appointment for delivery... when you work and have young children under 3 years old, it's complicated. Moreover, delivery during the little ones' nap and the delivery person wanted to leave everything on the sidewalk!!! I find this unacceptable especially since I had 23 packages! I am very disappointed. And yet I am a fan of the items... I have been ordering for a long time.
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Response from Wesco
Hello and thank you for taking the time to share your opinion following your order. We are sincerely sorry to hear that the delivery did not go as planned. We completely understand that this was complicated, especially with young children. We will pass your feedback on to our logistics department so they can work with the concerned carrier to improve this type of situation in the future. We thank you for your loyalty over the years and hope to have the pleasure of seeing you again on our site. Have a nice day.
N
Rating: 3 out of 5
your site is average on certain items
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Response from Wesco
Hello and thank you for taking the time to share your opinion about our site. We are sorry to hear that it does not fully meet your expectations. To better understand your needs and make the necessary improvements, we remain at your disposal at [email protected]. We will pay attention to your suggestions and comments. We thank you for your understanding and hope to offer you a better user experience in the future. Have a nice day.
L
Rating: 3 out of 5
Barely screwed in, the wood split.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with this product and that the wood split during screwing. We invite you to write to us at [email protected] (specifying your order number and attaching photos of the defective product) so that we can provide you with an appropriate solution. We thank you for your understanding and will do our best to resolve this issue as quickly as possible. Have a nice day.
B
Rating: 2 out of 5
The expected time to receive the order was already announced as more than 10 days (which is already very long) and the package didn't even arrive as expected... but with a delay... known defect... To be corrected....
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that your package arrived late (beyond the initially announced deadline). We understand how frustrating this can be and we apologize for this inconvenience. We hope to have the opportunity to see you again on our site and provide you with an experience that meets your expectations. Have a nice day.
E
Rating: 1 out of 5
Package received damaged. No quick response from customer service. Return costs at my expense. One star because you can't give 0.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a package in poor condition. We would like to inform you that our customer service is sending a new chair. We apologize for this situation and thank you for your understanding. We hope to have the opportunity to see you again on our site and provide you with a better experience in the future. Have a nice day.
M
Rating: 2 out of 5
The item was missing from the package, complaint made to Wesco but no news.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that an item was missing from your package. However, our customer service has not received any complaint regarding this issue. We invite you to contact them at the following address: [email protected], specifying your order number and the problem encountered. Our team will be happy to provide you with a solution as soon as possible. We thank you in advance for your understanding and patience. We hope to have the pleasure of seeing you again on our site to offer you a better experience. Have a nice day.
L
Rating: 3 out of 5
The items were not well packaged. The delivery arrived 3 days after the last expected day.
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Response from Wesco
Hello and thank you for taking the time to share your feedback regarding your order. We are sincerely sorry to learn that the packaging of the items did not meet your expectations and that the delivery time was not respected. We sincerely apologize for these inconveniences. Your feedback is valuable and will help us improve the quality of our services in the future. We hope to have the opportunity to welcome you back to our site and provide you with a fully satisfactory experience. Have a nice day.
K
Rating: 1 out of 5
Delivery date scheduled between January 9 and January 13. Package arrived at the pickup point on January 15. Order included necessary accessories for a show presented on the evening of January 14!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. Our customer service will proceed with a commercial gesture as compensation. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
S
Rating: 1 out of 5
It has been more than 2 weeks since I ordered and I still have not been delivered
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We are sincerely sorry for the delay regarding the delivery of your order. After checking, it seems that the address provided was incomplete, which prevented our delivery provider from finalizing the delivery. Your package should be delivered to you today or tomorrow. We thank you for your understanding and remain at your disposal if needed. Have a nice day.
É
Rating: 2 out of 5
Order placed on 21/12/24, to be delivered by 9/01/25 at the latest, still not received on Monday 13/01/25.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. According to our information, your order was delivered on 13/01 at the pickup point. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
N
Rating: 1 out of 5
I had placed an order for our granddaughter on December 19 because we were going to our son in Lyon from January 8 to 11. I wanted this order to arrive between January 4 and 7, so before we left, and unfortunately it arrived at my pickup point on January 9 during our absence. The package left your place on January 7, I had requested to change the delivery address so that the package would arrive directly at our son's place, and that could not be done. I am therefore obliged to send it to my son, so I am very disappointed that my order placed 10 days earlier took 1 month to arrive at my pickup point. A commercial gesture would have been nice. Thank you for your understanding. Best regards.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for not meeting our commitments regarding the delivery time and we apologize. Our customer service has just contacted you to offer you a refund of the shipping costs. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
R
Rating: 1 out of 5
The ordered deck chair arrived broken. No protection in the box
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Response from Wesco
Hello and thank you for taking the time to share your opinion on this product. We are sincerely sorry to learn that the deck chair may have been damaged during transport. We confirm that our customer service has taken your complaint into account and that a new deck chair structure will be sent to you as soon as possible. Despite this incident, we hope to have the opportunity to fully satisfy you during your next visit to our site. Have a nice day
C
Rating: 3 out of 5
Totally dissatisfied with the delivery times and waiting regarding the colissimo method
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. With all our renewed apologies, we wish you very happy holidays.
G
Rating: 3 out of 5
3 weeks to be delivered and a part of the order missing at the time of delivery. Fortunately, the return of the missing item was quick.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the delivery service and the disappointment caused. We apologize and thank you in advance for your patience. We hope you will give us a second chance to make a better impression during your next visit to our site. Happy holidays!
D
Rating: 2 out of 5
Defective gift, tested 3 days before Christmas.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In the additional information on the product sheet, we clearly specify that it is a non-electrified version. We regret that you missed this information and we hope that the product will still bring you satisfaction. Have a nice day.
R
Rating: 2 out of 5
Delivery deadlines are not respected; it was planned to be given today for the school's Christmas, but still in transit, the children were very disappointed.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are deeply sorry for the failure to meet the delivery deadline and fully understand your dissatisfaction with this situation. The carrier responsible for delivering your order should contact you during the day to agree on a delivery date. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. For any questions, our customer service remains at your disposal at 05 49 80 01 66. With our renewed apologies, we wish you a very happy end of year celebrations.
M
Rating: 3 out of 5
The package arrived open and an inner box very damaged. Fortunately, there was no damage to the merchandise itself.
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C
Rating: 3 out of 5
Disappointed by the delivery of the last item which was thrown over the gate before my arrival. Moreover, the item was incomplete.
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L
Rating: 3 out of 5
Satisfied but delivery deadlines not respected. Which I think is independent of your services.
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A
Rating: 2 out of 5
I am very disappointed, but this is more about the delivery. Being a professional in early childhood, I confidently turned to Wesco for the purchase of a table for the children I care for. So already a very long delivery time, a month (for a table in stock) and then a week delay on the date that was initially indicated to me. And the big surprise, already a very unpleasant delivery person, a box that was open and in very poor condition and especially no legs for the table!!! I had to contact Wesco several times to finally be informed that I would be delivered the missing legs but not before mid-January! So another month and a half later than the top... That said, the top seems to be in good condition and of good quality.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the delivery service and the disappointment caused. We apologize and thank you in advance for your patience. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
C
Rating: 2 out of 5
Nothing to say about the delivery
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S
Rating: 2 out of 5
I really like Wesco products but I am disappointed with my last order. Indeed, I did not receive one of the ordered products and my daughter will not have it for Christmas. No solution was proposed before this date.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely apologize for this order preparation error. Our customer service has processed your request and is proceeding with the reshipment of the missing product. We hope you will give us a second chance to make a better impression by visiting our site again soon. Have a nice day.
M
Rating: 3 out of 5
The products are very good. However, the preparation was very long (8 working days and not 48 hours as indicated on the site) and delivery was very slow (4 days). And no information was available on the site. Moreover, the package arrived open with slightly damaged item packaging.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation rhythm. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
S
Rating: 2 out of 5
Long delivery and disappointed with the quality of the bibs ordered despite a high price. As a professional in early childhood, I thought I would find better quality on the site. Not sure about placing a new order.
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K
Rating: 3 out of 5
Delivery did not correspond to the initially announced date. Product delivered 4 days later.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
D
Rating: 3 out of 5
Order scheduled for December 3, received on December 5. Delivery fees due to urgent need, but unfortunately not received on time. Thank you to customer service for their understanding and responsiveness.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We reiterate our apologies for not meeting the delivery deadline. However, we are pleased to read that the solution provided by our customer service has satisfied you. We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
-
Rating: 3 out of 5
Improvements need to be made regarding claims when packages are incorrectly marked as delivered. No direct link on the site related to the order. No response to an email.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the missing packages during delivery as well as the lack of response to your complaint email. We completely understand the dissatisfaction this may have caused. Our customer service is committed to responding to your request within 24 hours. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
P
Rating: 2 out of 5
Hello, More than a month to deliver a package, an impact on one of them... I've seen better...
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
R
Rating: 3 out of 5
I give this rating because I was disappointed by the lack of handling of my order for almost over a week.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
A
Rating: 3 out of 5
Long delivery
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C
Rating: 3 out of 5
We had requested that the package be delivered on Friday. It was delivered on Thursday and we were not at home which complicated its reception
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S
Rating: 3 out of 5
I don't find it that great
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Response from Wesco
Hello and thank you for taking the time to leave a review. Can you provide us with details on what you did not appreciate? Looking forward to hearing from you. Have a nice day.
É
Rating: 2 out of 5
Had major difficulties ordering for a town hall... My order was canceled without contacting me. Not to mention the delays due to the cancellation of my order. At this time, my order is marked as delivered... But I don't know where because I don't have it!!!!!! I open at 9 am, there was an attempt yesterday at 6:45 am!!!!!! and today at 8:26 am... where it is marked delivered but the town hall was not open!!!!!!
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Response from Wesco
Hello and thank you for sharing your opinion. We sincerely regret that your experience on our site has caused such dissatisfaction. After checking, we confirm that your order from November 18 was shipped and, according to the carrier, delivered within the announced time frame. However, we understand your frustration if you have not located your package. Our customer service is available at 05 49 800 166 to provide you with proof of delivery and in case you cannot find the package, to open a claim with the carrier. Have a nice day.
C
Rating: 1 out of 5
The delivery person signed for me, otherwise I did not receive the package
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. Our customer service has received your complaint and is following up to provide you with a solution as soon as possible. We apologize and hope to count on your understanding for this situation that is beyond our control. Have a nice day.
M
Rating: 1 out of 5
After 2 weeks of waiting, my order was canceled, without any comments from Wesco, disappointing
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Response from Wesco
Hello and thank you for sharing your experience by leaving a review. You were notified by email on November 21 of the unavailability of the product and consequently the cancellation of your order. We sincerely apologize for this situation and fully understand your disappointment. This reference has been removed by the supplier, and we will no longer offer it for sale. However, on our site, you will find other models of activity tables with a similar educational interest (ref 67152171 for example). We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
V
Rating: 3 out of 5
Hello, We placed an order on November 8 and despite a scheduled delivery date of the 18th, we are still waiting. Thank you Best regards
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delay directly related to our delivery service provider. They should contact you shortly to schedule the delivery. We are sorry for this inconvenience and hope to count on your understanding towards us. We hope you will renew your trust by returning next time to our site. Have a nice day.
C
Rating: 2 out of 5
Delivery was late and some items were damaged
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We sincerely apologize for the quality defect. Your complaint will be handled by our customer service within 48 hours. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.