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A
Rating: 4 out of 5
Satisfactory...with a small issue regarding shipping costs at the time of ordering!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
All the items were there. Perfect
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L
Rating: 5 out of 5
Very good product, fast service, very satisfied with my order!
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C
Rating: 5 out of 5
Super after-sales service, quality price top. Delivery speed
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L
Rating: 5 out of 5
package delivered in good condition
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C
Rating: 4 out of 5
Material suitable for children and of great solidity.. Some items on sale or promotion would be welcome from time to time given our loyalty to your group. Thank you.
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G
Rating: 5 out of 5
Received my packages on time....Thank you
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A
Rating: 4 out of 5
Good material
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S
Rating: 5 out of 5
Very satisfied with my order, product conforms to the description, quality product
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C
Rating: 4 out of 5
objectives maintained
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L
Rating: 5 out of 5
Nothing
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M
Rating: 5 out of 5
The products match the descriptions, they are comfortable for children and the small beds are a real plus in a nursery where space is limited!
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-
Rating: 5 out of 5
We have been working with the brand for years. The products are of quality and suitable for toddlers. However, some products do not always last over time.
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J
Rating: 5 out of 5
Very good quality, I have no regrets about my purchases.
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C
Rating: 5 out of 5
At the top
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L
Rating: 4 out of 5
Very good. Fast delivery
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A
Rating: 5 out of 5
A quality product, perfect for baby!
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C
Rating: 5 out of 5
Fast and very well packaged
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C
Rating: 5 out of 5
very fast delivery despite a large order, received on time for our event. products conform to visuals and descriptions
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H
Rating: 1 out of 5
Hello, I am contacting you regarding my order. When I made my purchase, I paid extra fees for home delivery. However, I see that my package was ultimately delivered to a pickup point, which is not the delivery method I chose and paid for.
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Response from Wesco
Hello,
We sincerely apologize for this disregard of your chosen delivery method and for the inconvenience caused.
You paid for a home service and it is not normal that your package was dropped off at a pickup point without your consent. A commercial gesture will be made to compensate for this shortcoming.
Have a nice day
We sincerely apologize for this disregard of your chosen delivery method and for the inconvenience caused.
You paid for a home service and it is not normal that your package was dropped off at a pickup point without your consent. A commercial gesture will be made to compensate for this shortcoming.
Have a nice day
T
Rating: 5 out of 5
Good products and fast delivery.
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C
Rating: 2 out of 5
I am not satisfied with the ordered furniture. No response from customer service by phone, despite trying to reach them for a week.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction regarding the received furniture as well as the difficulties encountered in reaching our customer service by phone. We fully understand your frustration with this wait.
Rest assured: your complaint has been taken into account by our teams. Your file is being processed and a complete response will be provided to you by tomorrow at the latest in order to find a solution suitable for your situation.
We thank you for your patience and once again apologize for these inconveniences.
Have a nice day
We sincerely regret your dissatisfaction regarding the received furniture as well as the difficulties encountered in reaching our customer service by phone. We fully understand your frustration with this wait.
Rest assured: your complaint has been taken into account by our teams. Your file is being processed and a complete response will be provided to you by tomorrow at the latest in order to find a solution suitable for your situation.
We thank you for your patience and once again apologize for these inconveniences.
Have a nice day
A
Rating: 5 out of 5
Very satisfied with my order
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I
Rating: 5 out of 5
Very satisfied quality articles
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J
Rating: 2 out of 5
Order placed without knowing when I will be delivered, no stock available in the entire range, very unfortunate.
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Response from Wesco
Hello,
We understand your disappointment and we sincerely apologize for this lack of information. You should have benefited from clear and detailed tracking of your order's progress to better anticipate its receipt.
This product has been a victim of its success, which has led to a delay in shipping for this range. We deeply regret that you were not informed earlier of this delay.
We confirm that the product is on its way and hope it will bring you full satisfaction.
Have a nice day
We understand your disappointment and we sincerely apologize for this lack of information. You should have benefited from clear and detailed tracking of your order's progress to better anticipate its receipt.
This product has been a victim of its success, which has led to a delay in shipping for this range. We deeply regret that you were not informed earlier of this delay.
We confirm that the product is on its way and hope it will bring you full satisfaction.
Have a nice day
L
Rating: 4 out of 5
Follow-up and reception ok.
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M
Rating: 5 out of 5
compliant product
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M
Rating: 4 out of 5
The order received today meets our expectations. We will be able to test the paper and table with our users.
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H
Rating: 5 out of 5
I am very satisfied and have a good day thank you
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E
Rating: 5 out of 5
Easy to place order.
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S
Rating: 5 out of 5
Very good
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C
Rating: 4 out of 5
order preparation time is a bit long
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F
Rating: 4 out of 5
Very good
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J
Rating: 5 out of 5
Purchase for renewing the children's bedding. The lifespan of the sheets is 2 to 3 years maximum. The quality of the sheets is good. It's just a concern due to sweating at the heads of some children that discolors the sheets despite washing them every weekend.
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J
Rating: 5 out of 5
Very happy with my purchases, super quality and fast delivery.
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C
Rating: 5 out of 5
perfect
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C
Rating: 2 out of 5
The delay between the order and the receipt of all items is truly absurd.
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Response from Wesco
Hello,
We take note of your comment regarding the delivery time of your order.
After verification, you had chosen a single delivery. Our services thus waited for all your items to be available before proceeding with the shipment, in accordance with the maximum delay announced at the time of your order, which was indeed respected.
We hope that despite this significant delay, you will trust Wesco again for your future purchases.
Have a nice day
We take note of your comment regarding the delivery time of your order.
After verification, you had chosen a single delivery. Our services thus waited for all your items to be available before proceeding with the shipment, in accordance with the maximum delay announced at the time of your order, which was indeed respected.
We hope that despite this significant delay, you will trust Wesco again for your future purchases.
Have a nice day
F
Rating: 5 out of 5
I am super happy with my purchase of quality products
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A
Rating: 4 out of 5
To place an order, I knew what I wanted... However, the delivery was not great, no message, email or anything to inform me that it was arriving... neither from Wesco nor from the carrier.
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I
Rating: 4 out of 5
6 emails to announce the arrival of a package...
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