Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 084 published reviews
5 10,7k 71% 4 2 640 18% 3 938 6% 2 381 3% 1 472 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2021
Choice and quality. A responsive customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
Very fast delivery. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
Quality items at reasonable prices. Good order tracking. Fast delivery. Protective packaging without surcharge
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
No issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2021
Order compliant, fast delivery in the current situation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
Fast delivery, good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
A site I like to consult regularly for my childminding activity.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
Super meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Very satisfied. Fast delivery. Perfect packaging. The products match exactly what I expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Hello nothing. To say
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2021
Very very disappointed with customer service. After realizing that I had made a mistake in my order, I contacted the service. Impossible to modify my order placed a few minutes before. I was told that I had to cancel the order and place another one and that no, they could not help me, it was up to me to do it alone. I placed a new order but couldn't find how to cancel the first one. So I gave up but I am very disappointed. Three days later, I received a Wesco catalog in my mailbox announcing that shipping costs have been free for 15 days. Do you think customer service would have informed me?!?
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience on our site went this way and we offer our sincerest apologies. When an order is validated and paid on our site, we are limited in our intervention possibilities and we can no longer cancel it, for example. Your comment regarding the shipping promo code is understandable. To prevent this issue from happening again, we have strengthened our internal communication system so that our customer service is well informed of ongoing promotional actions. Your unfortunate experience has allowed us to improve our process and we thank you for that. We hope you will give us a second chance and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/04/2021
Book very poorly packaged for delivery, thus damaged in 2 places. I do not recommend
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that our quality commitments were not met and we apologize. We will forward your comment regarding the packaging of your package to the relevant service to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the damaged book so that we can provide you with a solution. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Well-known and recognized site in the world of early childhood
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Happy with Wesco, quick order and quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
Super fast delivery, I am delighted. The products are of very good quality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
A slightly long order, I feel like I bought a second-hand product.
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Response from Wesco
Hello and thank you for your feedback. Depending on product availability, delivery times may vary and we are sorry for that. Your satisfaction remains our priority and our teams are all mobilized daily to ensure delivery is made as quickly as possible. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Delivery ahead of schedule. Good quality. Very satisfied!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2021
Everything was very good, delivery times shorter than announced, very good material but a box too big so a lot of empty space: not good for the planet. Adjust the boxes to the quantity ordered...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
Well packaged order, fast delivery, quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
received before the scheduled date everything was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Carpet stuffed in the mailbox because I didn't expect to be delivered so quickly. Otherwise, satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2021
Perfect good value for money
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2021
Quick order, perfect packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
Very nice product. Excellent quality. Fast and careful shipping. I will buy other products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2021
Perfect, nothing to complain about. Item well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2021
Very smooth and clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
I regret the withdrawal at the relay point because the delivery is quite expensive!! Especially with two orders, these fees x2!!! I hope to receive a commercial gesture with the next orders. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2021
Great site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
Excellent site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
Easy to use site, order delivered quickly and well packaged, quality products. I will order again from wesco.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2021
Fast delivery and items conform to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2021
Very satisfied, delivered earlier than expected, well packaged, I recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2021
A broken bed leg, I do not recommend, despite the fast delivery
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Response from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. We are just as disappointed when the quality of our products and services is not up to standard. Our customer service has proceeded to send the concerned part again. We hope that the product will meet your satisfaction and that we will have the opportunity to see you again on our site. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
I am satisfied with the ordered products, delivery times are correct when the products are available and navigation on the site is easy.
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