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S
Rating: 4 out of 5
Top changing mat!!!!!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Exactly what I was looking for!
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L
Rating: 5 out of 5
Very good quality, thank you
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L
Rating: 5 out of 5
order received quickly
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J
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Wesco is expensive but of very good quality thank you
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E
Rating: 5 out of 5
I am satisfied with the products. They arrived well according to the agreed terms. Thank you!
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M
Rating: 5 out of 5
Satisfied with my purchase, it matches the description!
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M
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
We are regularly informed about the transport of our order
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P
Rating: 5 out of 5
very good
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L
Rating: 5 out of 5
Perfect. Thank you
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S
Rating: 5 out of 5
Everything is fine
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V
Rating: 5 out of 5
Great as usual
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M
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Very satisfied with the toys purchased, of good quality and suitable for children :)
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G
Rating: 5 out of 5
Product in line with our needs
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C
Rating: 4 out of 5
The ordered products seem to be of good quality but need to see over the duration of use.
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L
Rating: 5 out of 5
Fast delivery Reusable packaging for a product that meets expectations
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C
Rating: 5 out of 5
Articles always so interesting.
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H
Rating: 2 out of 5
I did not receive what I ordered, two items out of 3 were replaced by others for no reason. The issue has been escalated and I am waiting to receive my missing items, and the wait is starting to drag on, but I remain confident for now. For a first experience with Wesco, it is rather disappointing, especially considering the price of the items.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that this first order on our site did not meet your expectations and we would like to extend our apologies. Our customer service has processed your request. We thank you in advance for your patience while waiting to receive the missing products. We hope you will give us a second chance to make a better impression by coming back to see us in the future at wesco.fr. Have a nice day.
M
Rating: 4 out of 5
Received very quickly but a package was damaged
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C
Rating: 5 out of 5
sometimes long but transparent delivery
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O
Rating: 5 out of 5
Order received quickly
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N
Rating: 5 out of 5
Quality product, top delivery choice
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E
Rating: 4 out of 5
I place a few orders and even though the products are of good quality, I find them expensive.... But I really love your products as a childcare assistant...
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M
Rating: 5 out of 5
perfect
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M
Rating: 1 out of 5
Order placed on November 17. Arrival in several packages spread over time. Last item just delivered on February 16 without precise information and no commercial gesture.
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Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We are sorry for this particularly long delivery and we would like to extend our sincerest apologies. Our customer service will contact you very soon to offer you a commercial gesture. We hope to have the opportunity to demonstrate the quality of our service during your next order and to provide you with a fully satisfactory experience. Have a nice day.
M
Rating: 5 out of 5
Ras
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P
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Excellent
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C
Rating: 5 out of 5
The package was sent to another address and despite my complaint to customer service, I have not received any response.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry for this error and fully understand the disappointment it may have caused. Our customer service has taken your complaint into account and will provide you with a response as soon as possible. We thank you for your patience and hope that you will give us a second chance to offer you a fully satisfactory experience on your next order on our site. Have a nice day.
G
Rating: 4 out of 5
Arrived on time, in good condition. However, maybe it wasn't necessary to put it in such a big box...
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N
Rating: 1 out of 5
As already stated by email and visible in the photos sent: - Deliveries took place multiple times, including one Wednesday (we are a primary school) and not all at once, which implies significant availability to open for the delivery person (always very polite and professional) and a large number of emails to indicate where the different packages were. - One of the packages was re-packaged without us being informed - One of the packages was poorly sealed and was losing parts! We will open all our packages this Monday as a team and will need to check that everything is in good condition. A lot of energy and time wasted for a brand that seemed to be a guarantee of quality. A commercial gesture would be welcome. Ecole Notre Dame de la Salette La Rabatelière
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Response from Wesco
Hello and thank you for taking the time to leave a detailed review. We are sincerely sorry that this delivery experience did not meet your expectations. By default, we ship items as soon as they are available to reduce delays. However, a
M
Rating: 5 out of 5
A bit long delay, but very good quality.
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V
Rating: 5 out of 5
Good products, sturdy
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E
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Nothing to say, it's perfect, it's the product I was waiting for
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C
Rating: 4 out of 5
the received products are perfect, my only regret: such a large box for such a small order. A great waste of raw material. That's why I only give 4 *
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C
Rating: 5 out of 5
Product matching my expectations
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