Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
For navigation, the site is good, but I can't log out and that's a shame! The delivery service is very good, I received a call to set the date that suited me as well as the very professional delivery person. I am a bit disappointed with the width of the beds, but the product matches my search.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
FAST ORDER AND POSSIBILITY OF 3 TIMES WITHOUT FEES WHICH IS GREAT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2020
It is easy to order, quick reception. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2020
Very good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2020
Impossible to reach the site. The delivery was supposed to be scheduled between the 26th and 28th. It is the 2nd of the following month and still no news, not even an email.....
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry that your attempts to contact us have been in vain and we apologize for the inconvenience caused. We hope that this unsuccessful experience will not tarnish our relationship and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2020
Fast delivery no particular issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2020
Super item super quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2020
very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Good, no problems to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
Very complicated site, especially with the inability to find a submitted order. Site to be avoided. Call to services unable to resolve the situation. If it hadn't been necessary to retrieve the bunk beds, we would have abandoned the order. Very disappointed, we do not recommend this site
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Response from Wesco
Hello and thank you for your feedback. We are committed to providing quality services and we are sincerely sorry that your order submission could not proceed under favorable conditions. Our order submission process relies on the use of a valid email address, without which it is technically impossible for us to trace your request. Our customer service remains at your disposal at [email protected] to answer all your questions. We would be happy to assist you during a future order submission so that it goes more smoothly. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Easy to use site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Hello, just a small negative note regarding the packaging of the supplies. I find the number of boxes exaggerated compared to the quantity of the product. Let's preserve our planet, we need to work on this idea again and again so that Mother Nature is not suffocated..... Have a nice day, Nathalie Durand, Animator
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about our impact on the environment and we are continuously looking to improve. We are already adapting the size of our packages according to the products, we opt for flat delivery and we limit over-packaging as much as possible. We take note of your comment to evolve even more towards a virtuous world. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/06/2020
Problem with a very damaged carpet, big holes in the middle. This could not have gone unnoticed. I have not heard back about the return, I sent you 2 emails.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry that you encountered this type of problem. Our customer service is informed of your situation and is doing everything possible to provide you with a solution as soon as possible. We hope to have the opportunity to see you on our site very soon. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
As with every order, I am happy with this one, nothing to complain about; products are in line with what I expected. I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Perfect!!! Speed, quality-price ratio is top...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
The site is quite smooth, but there are some difficulties in choosing targeted items. It's a shame there aren't more diverse offers
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
Very disappointed, I often order from Wesco and this time the sofa is of very poor quality...
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Response from Wesco
Hello and thank you for your comment. We are particularly concerned about the quality of the products we offer and we sincerely apologize as our quality standards were not met. Our customer service is informed of the situation and will proceed with an exchange of the product. We are sincerely sorry to read about your disappointment and we hope to see you again very soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Very good quality, as usual. My son is delighted and spends time coloring at his desk, he has plenty of space to put his stuff. Quick assembly. Requires a screwdriver. Small downside: having to make holes if you want to put all the screws. I only used the screws for which the holes were already perforated, it holds well.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2020
Delivery time not respected. It's deplorable
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Response from Wesco
Hello and thank you for your feedback. When you placed your order, the delivery time was announced between August 26 and 28. After checking on our side, your order was delivered within the specified time, which was August 28. To satisfy you, we do everything possible every day to deliver to you as quickly as possible. We hope that your products bring you satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Very satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2020
Perfect site and order, however, the delivery is to be deplored. I received a message saying I would receive the bed between 12 PM and 2 PM. The delivery person came at 10 AM, called me, and said he was there. I asked him to come back between 12 PM and 2 PM, he refused and said he would leave a notice of passage. I asked him to respect the indicated time in the message, he refused. I had to manage with my neighbors to intercept my package. It's a shame
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Response from Wesco
Hello and thank you for your comment. Despite all the care we put into providing you with quality services, we are sincerely sorry that the delivery did not meet our commitments. We are forwarding the information to our logistics service so that this situation, which is beyond our control, does not happen again. We hope that in use, the products will satisfy you and we thank you for your trust. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Very fast delivery, perfect service, nothing to complain about except thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
- site: easy to use, lots of choices - fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Perfect, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Easy and quick order. Items conform to descriptions and are of good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2020
Item received in perfect condition. Very nice item. Not disappointed with my choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Very good quality items!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2020
My order arrived damaged, after contacting customer service a week ago, still no response... I am more than disappointed given the brand's reputation.
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Response from Wesco
Hello and thank you for your comment. Despite all the care we take in preparing the packages, we are sincerely sorry that our quality standards were not met for your order. Our customer service has acknowledged your complaint and will contact you within 24 hours to provide you with a satisfactory solution. We apologize for this unfortunate experience and hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Very responsive, fast order and shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Great site with plenty of choices at low prices for great quality!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Pretty products specially designed for babies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2020
Very functional site and high-quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Very good. Fast delivery
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