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A
Rating: 5 out of 5
I have known this site for a long time, working in a nursery! I now order for my grandson, satisfaction guaranteed!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Order placed without any problems, quick order time and kept. Perfect.
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Rating: 1 out of 5
A can of paint exploded all over the box! Too bad for me.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
A
Rating: 5 out of 5
Very good product, sturdy, fast and perfect delivery.
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Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
What I appreciate most about Wesco is the professional quality of the equipment/toys I find there.
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A
Rating: 5 out of 5
Very good quality/price ratio as a childminder it needs to withstand numerous washes very satisfied the little ones found them beautiful.
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Rating: 4 out of 5
Easy order and very (too) fast. It's a shame you don't offer delivery to pickup points for individuals.
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Response from Wesco
Hello and thank you for your feedback. We offer delivery to pickup points for all eligible items. However, the mattress you ordered is considered a bulky product: that is why you could not choose this delivery method. We hope to see you again very soon on our site.
A
Rating: 5 out of 5
Very good quality products, fast shipping.
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A
Rating: 5 out of 5
This is not my first order with Wesco and I am always delighted with the good quality.
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A
Rating: 4 out of 5
Could improve on product searches.
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Compliant with the description. A very good purchase for the baby to move well.
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A
Rating: 5 out of 5
I would have liked to receive the catalog at the same time as my order. Very good site.
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A
Rating: 5 out of 5
As a childminder, I regularly source from Wesco and am always very satisfied.
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Rating: 4 out of 5
Note for delivered products: 4 stars. An assembly manual was missing.
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Rating: 1 out of 5
The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.
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Response from Wesco
Hello and thank you for your comment. We completely understand your disappointment and will do what is necessary to avoid any confusion when purchasing this product.
A
Rating: 5 out of 5
Always satisfied with quality materials.
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A
Rating: 5 out of 5
Very satisfied with this order and the quality of the products offered.
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A
Rating: 5 out of 5
perfect
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Rating: 2 out of 5
I ordered in mid-December for a pouf to make a Christmas gift. The pouf was available. A few days later, customer service informed me that the order would be delayed until early January 2020. I just received the pouf today. This is unacceptable. The other orders placed on your site went well. I will think twice now about buying from Wesco.
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Response from Wesco
Hello and thank you for your review. We apologize for the longer order delay than what was announced on the site. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 5 out of 5
Delivery time much shorter than announced, quality products and complete tracking of the steps: true professionals throughout the process that I recommend.
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Rating: 5 out of 5
thank you. Fast delivery and compliant product. Best regards.
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Rating: 5 out of 5
The children particularly appreciated these gloves for cleaning their faces alone, which is the heart of our educational project. Bravo and thank you for your adaptation to the needs of children and for your collaboration with our project.
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A
Rating: 5 out of 5
The site is simple and clear
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Great ideas for childcare materials, prices much more affordable than in stores...
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Rating: 4 out of 5
good site
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Rating: 5 out of 5
Delivery as per the order. Deadlines respected. Very satisfied.
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Rating: 5 out of 5
Everything was impeccable, the delivery time was longer than what we know from other sites but for my part, there was no urgency!
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A
Rating: 5 out of 5
Hello, as always reliable and good products but increasingly surprised that they are made in China when these are products for children and not cheap in price.
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Rating: 5 out of 5
Very good product, useful from kindergarten to CM2. The bins allow weighing all kinds of things, even liquids.
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Rating: 2 out of 5
Difficult to have the same person on the phone, who can keep you updated on your order tracking: Having a reference person would have been a good solution... Tired of repeating the same questions, remarks... A reference person to express your needs...
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Response from Wesco
Hello and thank you for your feedback. We understand your request for a reference person. However, please know that our entire customer service team is versatile and is therefore able to respond to different expectations. To be closer to everyone's requests, we have recently deployed a tool that allows us to have a history of requests, which will avoid having to reiterate information. We hope that your future exchanges will bring you complete satisfaction.
A
Rating: 5 out of 5
perfect
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Rating: 5 out of 5
Clear and easy to use.
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Rating: 4 out of 5
A little disappointment for the plasma ball that our child took in their hands to discover and it fell from barely 40cm and broke. We thought it would be a bit more shock-resistant since it was made for children... Otherwise, everything else is perfect!!! Good quality 😍
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Rating: 4 out of 5
a bit pricey
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Rating: 5 out of 5
I recommend this site
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Rating: 5 out of 5
easy to use
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Rating: 4 out of 5
very good
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