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S
Rating: 5 out of 5
I am a childminder... The site is very secure and the material sold is really of very good quality... expensive but the quality is there
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Very happy I only want Cheeks
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D
Rating: 5 out of 5
Quality products, wide range of choices
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-
Rating: 5 out of 5
I am missing an item and it is not referenced as remaining to be delivered on the delivery note.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Your file is currently being processed by our customer service department, and we thank you in advance for your availability during the upcoming exchanges. We hope that the rest of your order brings you complete satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
C
Rating: 4 out of 5
Very well
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S
Rating: 4 out of 5
ras
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N
Rating: 5 out of 5
Quality and durable product
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C
Rating: 5 out of 5
very reactive and fast delivery
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O
Rating: 5 out of 5
The material matches the description. Delivery within the deadlines. Responsive customer service.
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J
Rating: 1 out of 5
hello I received the acorns half were broken
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue encountered and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
M
Rating: 5 out of 5
A bit long delay for shipping
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B
Rating: 5 out of 5
Quality articles, despite a slightly high price I recommend.
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J
Rating: 2 out of 5
I received my items as agreed. But the seat of a chair was damaged. Too bad...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue with one of the chairs and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
M
Rating: 5 out of 5
Package received quickly. In good condition.
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C
Rating: 5 out of 5
I place different orders once a year. When the delivery is not complete, I am well informed. I requested my quotes in July this year during the sales, I had to wait because the deadlines for the quotes were short and did not correspond to my administration to see if any modifications can be made.
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L
Rating: 5 out of 5
Quality doll, thank you!
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N
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Very good quality items that I'm sure will last over time!
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A
Rating: 5 out of 5
Very well
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C
Rating: 4 out of 5
I am satisfied with my order. Ordering from Wesco is a true guarantee of quality. The box was, however, oversized, without additional protection. I would have liked the products not to 'move around' so much in the box. Fortunately, the different stainless steel elements were not scratched.
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H
Rating: 5 out of 5
very good, fast delivery
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L
Rating: 5 out of 5
Quality and seriousness
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P
Rating: 5 out of 5
Compliant material and after-sales service available
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P
Rating: 5 out of 5
corresponds to the order
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M
Rating: 5 out of 5
delivery respected. products conform to the request.
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É
Rating: 5 out of 5
Quality and speed of shipping
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C
Rating: 5 out of 5
perfect
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I
Rating: 4 out of 5
Satisfied with my order
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L
Rating: 1 out of 5
We ordered 2 mattresses for our MaM and we only received 1 out of 2. And 0 response from them so far...
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We sincerely apologize for the incomplete delivery of your order and fully understand your disappointment. Our customer service is currently in the process of resending the missing mattress. We thank you for your patience and hope that you will give us a second chance to make a better impression on your next order. Have a nice day.
S
Rating: 5 out of 5
Delighted with my order!
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C
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
quality product, delivery faster than expected.
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M
Rating: 1 out of 5
I requested a quote in August, then to make sure I would receive my package on time (I had a baby workshop on August 29), I tried to contact a sales service. No one. Then I placed an order and it was noted on the order that I would receive my package before the 27th. So I trusted and placed the order. However, to receive my package on time, I had to call several times and constantly follow up to get my order. No commercial gesture was proposed and I received my materials 30 minutes before leaving for my scheduled workshop (My service providers were quite unhappy not knowing if I would arrive with the materials on time and this caused me a lot of stress and probably a loss of credibility). No commercial gesture was proposed and the responses given were impersonal (except for the sales representative who took over the file and worked for me). In short, I will not go through you, I am very disappointed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We understand your dissatisfaction and we would like to extend our sincerest apologies. Our customer service will get back in touch with you to offer a commercial gesture. We hope you will give us the opportunity to make a better impression and that we can regain your trust during your next order on our site. Have a nice day.
I
Rating: 5 out of 5
Hello, I just find it a shame that you sent me the lot of 6 rolls of painting paper in 6 (nice) different boxes. For the rest, no problem, very satisfied with the quality. Best regards, Isabelle Werwinski
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C
Rating: 5 out of 5
We have been ordering from WESCO for our nursery for several years without much trouble until now. For our last two orders: broken games and missing games in our delivery. We are surprised and disappointed with the quality of the service. To be continued regarding the consideration of the problems encountered.
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Response from Wesco
Hello and thank you for taking the time to share your recent experience with us. We sincerely apologize and regret that your recent orders have called into question the trust you have placed in Wesco until now. After verification, it seems there has been a confusion between your two orders: for the first one (ref. QI1900442733), a return has indeed been handled by our customer service regarding the damaged mirror. As for the second one, it is being processed and will be finalized within the timelines announced at the time of your order. We remain at your disposal for any further clarification and hope to regain your full trust with your future orders. Have a nice day.
L
Rating: 5 out of 5
Clear and easy-to-use site. The games are relevant
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Response from Wesco
Hello,
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
V
Rating: 5 out of 5
Bunk bed compliant. Deadline met.
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J
Rating: 5 out of 5
Very good
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P
Rating: 2 out of 5
If I had known that sending the article would take 10 days, I would have ordered elsewhere.
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, your package was indeed delivered within the time frame announced during your order confirmation. We hope that, despite this wait, your items bring you satisfaction and that we will have the opportunity to offer you a more satisfying experience on your next order on our site. Have a nice day.
V
Rating: 5 out of 5
I am a childminder. I have been ordering everything from Wesco for 8 years. I guarantee that the toys are in good condition. I have had them for a long time, and they are still in very good condition. They can be put in the mouth without any problem. I recommend this site.
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