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N
Rating: 4 out of 5
Reactivity, compliance Perfect
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
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Rating: 5 out of 5
Products meet our expectations, however there was a problem with the delivery person who does not adhere to the schedules of the Town Hall and leaves the packages in a local business without bothering to go through the Town Hall.
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M
Rating: 5 out of 5
Quality products and fast delivery
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C
Rating: 5 out of 5
ok
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C
Rating: 5 out of 5
A wide choice and top products
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H
Rating: 5 out of 5
Order well received, complete, good material, very good delivery
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K
Rating: 5 out of 5
Fast and efficient.
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A
Rating: 4 out of 5
Shipping speed, recyclable cardboard packaging for activities
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M
Rating: 5 out of 5
Very good product
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L
Rating: 5 out of 5
Order received quickly even though one product is still pending. Good quality merchandise. Complete satisfaction.
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L
Rating: 5 out of 5
Order received quickly. Good quality products. Perhaps missing small pouches to store the pieces of the wooden games.
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M
Rating: 4 out of 5
Quality product but expensive.
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N
Rating: 5 out of 5
Quality products
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B
Rating: 5 out of 5
Nickel
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O
Rating: 1 out of 5
Very disappointing experience. I received the package, unfortunately in a deplorable state. The paint cans had clearly not been closed properly, and the packaging was clearly insufficient: as a result, paint everywhere. I can understand that an incident may occur during transport. However, what I do not understand is the total absence of response from your after-sales service. No feedback, no proposed solution... NOTHING. Perhaps this message will have more effect than a complaint that has gone unanswered. To whom it may concern!
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry that your package has suffered the mishaps of transport and we sincerely apologize for the lack of responsiveness in handling your complaint. This delay is temporary and our customer service team is doing everything possible to return to normal operations. Your order is being resent and you will receive it very soon. We thank you in advance for your patience and hope that you will give us the opportunity to make a better impression during your next visit to wesco.fr. Have a nice day.
C
Rating: 5 out of 5
Good
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M
Rating: 5 out of 5
service in line with expectations
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F
Rating: 1 out of 5
no reception of the order I paid 17 euros for a 24h delivery, 3 days later still nothing received
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction with this delivery delay and we apologize for the inconvenience caused. On our side, your order was properly prepared and handed over to the carrier within the expected time frame. Regardless of our intentions, the express delivery commitment was not honored by the carrier. We have opened a claim with the carrier so that the delivery fees can be refunded to you. We hope that you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
L
Rating: 5 out of 5
a small issue with the carrier
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L
Rating: 5 out of 5
Super products received on time
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A
Rating: 5 out of 5
Complete order
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M
Rating: 5 out of 5
Perfect order and delivery
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S
Rating: 5 out of 5
Package arrived in very good condition and on time Perfect
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Rating: 5 out of 5
Nothing to report
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N
Rating: 5 out of 5
Fast delivery and product as described
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M
Rating: 5 out of 5
fast service
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M
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
HT carpet for a group of childminders. We are delighted with the quality of the product. We recommend!!
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E
Rating: 4 out of 5
It's a shame that we have to pay the bill beforehand. For a school, it's not very practical..
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V
Rating: 4 out of 5
good quality
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A
Rating: 1 out of 5
Chaotic is the word that best defines our shopping experience with WESCO disappointing product quality, disappointing customer service, no follow-up on orders. I think this will be our last order with WESCO it seems to me that the competition is more serious and places more importance on the shopping experience. I do not recommend going through WESCO.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are particularly sorry to learn that the quality of the products and the handling of your customer service case did not meet your expectations, despite our team's intervention. We would like to extend our sincerest apologies as this situation is absolutely not in line with our commitments regarding quality and customer satisfaction. If you wish, our customer service is at your disposal at 05 49 800 166. We sincerely hope to count on a second chance and one day have the opportunity to prove our willingness to do better. Have a nice day.
M
Rating: 4 out of 5
Delivery times a bit long but satisfied with the product received.
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M
Rating: 5 out of 5
delivery in accordance with the order.
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E
Rating: 5 out of 5
many choices at a reasonable price, perfectly suitable for early childhood activities, easy access on the site (playful)
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M
Rating: 5 out of 5
Products conform to the description. Delivery without problems.
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C
Rating: 5 out of 5
top
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M
Rating: 5 out of 5
The games are perfect. The delivery is top-notch regarding deadlines.
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C
Rating: 5 out of 5
DELIVERY OK
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-
Rating: 5 out of 5
No delivery or material issues
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