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I
Rating: 5 out of 5
Hello, I am very satisfied with the nursing pillow and the music box of very good quality. I use the nursing pillow for my son who has cerebral palsy.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 4 and 5 stars
Reset filtersC
Rating: 4 out of 5
Site a bit slow
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M
Rating: 1 out of 5
Error with my order, I received someone else's order... I am still waiting for news from the company to receive what I ordered...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the order preparation error. Our customer service has processed your complaint and is proceeding with a new shipment of your order. We are aware of the effort of patience we are asking of you again, and we renew our apologies. We hope to count on your understanding and have the pleasure of seeing you again on our site next time. Have a nice day.
L
Rating: 4 out of 5
Very happy. The shipment is quick and careful. The site is not very intuitive but you eventually find what you need... Some items that are not from the Wesco brand are more expensive than in other stores.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are happy to read your positive review regarding the quality of your order and its shipment. To facilitate your next visit, feel free to use the search bar at the top of the site or to use the online chat available 24/7. Additionally, by choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some e-commerce giants. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 5 out of 5
Fast delivery.
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N
Rating: 5 out of 5
Fast delivery and good products.
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-
Rating: 5 out of 5
Very good.
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L
Rating: 4 out of 5
Everything went very well, I find that the quality of the products is up to par. A small downside on one of the packages regarding the stackable beds, as some screws were missing.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this oversight in your order. Our customer service has processed your request and is taking the necessary steps to send you the missing screws. We apologize for this inconvenience and sincerely thank you for your loyalty. Have a nice day.
M
Rating: 1 out of 5
Almost 2 months of waiting to receive my package. And the plaster received is not the one ordered! I admit to being very disappointed.
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Response from Wesco
Hello and thank you for alerting us to the situation by leaving a review. We are sincerely sorry for the situation and we apologize. Could you please write to us at [email protected] (including a photo of the product received and specifying your order number)? Our customer service team will handle your complaint and provide you with a solution. We understand your dissatisfaction, but we still hope you will give us a second chance by returning to our site later. Have a nice day.
M
Rating: 4 out of 5
Order delivered quickly, no issues.
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M
Rating: 1 out of 5
If I could give zero stars, I would. I do not recommend: the item does not work, plus the customer service is unreachable and the return is at your expense.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We are sincerely sorry for the problem encountered and we apologize for our late response. We understand that this wait combined with a quality defect of the item generates great dissatisfaction, and we regret that your overall experience on our site is so disappointing. Our customer service team does its best to respond as quickly as possible, but it sometimes happens that during certain periods this response time fluctuates. We have processed the refund for the defective product. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
J
Rating: 4 out of 5
I give 4 stars because there is room for improvement regarding the packaging of the parcel, which is too easily opened on the sides without needing to be torn, allowing for too easy theft of the contents; the packaging cardboard needs to be reviewed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are forwarding your concrete example to the logistics department to verify our shipping packaging and ensure that this is an exceptional case. We hope that your order fully satisfies you and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
M
Rating: 5 out of 5
Very satisfied with my order. I easily found the products I was looking for on the site. And the delivery was made even before the scheduled date. I recommend.
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A
Rating: 5 out of 5
Very good product! The color is very nice, my little ones adopted it very quickly.
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B
Rating: 5 out of 5
Order as expected. Fast delivery although the post did not deliver within the colissimo deadlines (2 days late).
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S
Rating: 4 out of 5
Nothing to report. Positive review.
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C
Rating: 5 out of 5
The Wesco site is completely satisfactory.
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P
Rating: 5 out of 5
I recommend. Very serious site.
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C
Rating: 5 out of 5
For this order, no problem. There were issues with other orders two years ago. Lost packages.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We appreciate your continued trust over the years and are happy to read that this order fully satisfies you. We look forward to seeing you again soon on our site, and we wish you a very good day.
M
Rating: 5 out of 5
Good
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M
Rating: 5 out of 5
Nothing to complain about the site, it is very good.
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T
Rating: 4 out of 5
Simple and effective
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L
Rating: 4 out of 5
Many product references that seem to be of good quality.
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C
Rating: 5 out of 5
Is it really useful to use a large box for a set of 6 large bibs?
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M
Rating: 4 out of 5
Hello, I commend your speed and I am ready to recommend other colleagues to consult your site for purchasing activity materials for children.
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F
Rating: 2 out of 5
The package almost never arrived. I wanted to send it to a Colissimo relay. It was stamped as 'private shipment' and not 'relay shipment'. This created a misdirection error, I had to claim with the post office for it to be found and redirected.
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L
Rating: 4 out of 5
No issues, order received on time, material as described.
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C
Rating: 5 out of 5
Easy site, you can easily find what you are looking for
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O
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Table meets expectations
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H
Rating: 5 out of 5
10 out of 10
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P
Rating: 5 out of 5
Products meet our expectations
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C
Rating: 5 out of 5
Lightweight, takes up no space. Great!
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S
Rating: 4 out of 5
Highlighted product, smooth navigation
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B
Rating: 4 out of 5
I would have liked to be able to watch a video, a tutorial to use the material... I have an autoimmune disease that makes it difficult for me to use my hands... what seems obvious to you is not for me...
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. These writing aid products are designed to be slipped onto the tips of pencils, near the lead. Their role is to help position the fingers correctly to promote a three-finger grip and facilitate the writing gesture. Our marketing team will study your request and consider possible improvements to be made to the product page (usage video for example). We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
J
Rating: 1 out of 5
Package received empty so I can't judge. Still no response from customer service after 4 days
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Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We sincerely apologize for this surprising situation. Our customer service has processed your complaint and will proceed with a new shipment of your order. We thank you in advance for the additional patience we are asking of you and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
M
Rating: 5 out of 5
Very good, delivery and products.
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S
Rating: 5 out of 5
Everything is very good
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V
Rating: 5 out of 5
The order has arrived in the Paris region but I don't have it yet because I live overseas. It will arrive in December with my family.
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D
Rating: 5 out of 5
very good - inexpensive - delivered on time
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