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V
Rating: 5 out of 5
Items easy to find in the catalog. Fast delivery.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Fast.
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A
Rating: 5 out of 5
I ordered a 105cm long cot bed. Superb quality, well packaged. Fast delivery. I am delighted with my purchase. I would like to point out that I am a childminder. I slide this cot under a classic crib. Huge space saver and happy child to do like at school.
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D
Rating: 5 out of 5
Fast delivery and careful packaging.
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S
Rating: 5 out of 5
Very good.
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R
Rating: 5 out of 5
Very good site, well made and you can find everything for our work.
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O
Rating: 4 out of 5
Very unpleasant to be interrupted by verified reviews; I don't have time to redo my comments; I don't know where they went.
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S
Rating: 5 out of 5
Very nice presentation of the site. Lack of explanations for some items. Delivery problem (not delivered to home but to a relay).
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C
Rating: 5 out of 5
Fast and tracked delivery.
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C
Rating: 5 out of 5
Very fast delivery.
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A
Rating: 2 out of 5
Defective toy guitar.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sincerely sorry for the quality issue and we apologize. Our customer service has properly handled your complaint and provided you with a solution. We hope you will give us a second chance to make a better impression by visiting us again soon on our site. Have a nice day.
J
Rating: 5 out of 5
Very good site. Easy navigation.
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P
Rating: 5 out of 5
Nothing to report, everything was as expected.
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S
Rating: 5 out of 5
Very satisfied with my purchase. Quick and careful shipping. Perfect delivery with a respected time slot.
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M
Rating: 5 out of 5
Fast delivery.
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L
Rating: 5 out of 5
Very good, conforms to the announcement.
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A
Rating: 5 out of 5
Top company!!!
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S
Rating: 5 out of 5
I already knew the top beds.
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M
Rating: 5 out of 5
At delivery, 1 out of 3 boxes of the vesti'bulle furniture was completely open. Refused at delivery but replaced quite quickly by wesco. Even by phone or email, the service is present. Thank you.
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C
Rating: 4 out of 5
Very good for the little ones, they can easily take them.
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D
Rating: 1 out of 5
An order that takes more than 14 days to arrive and therefore deadlines not met. The order was delivered to the post office without a name, just a mobile number. No way to contact anyone (emails go unanswered) and I won't even mention the incompetent chatbot, plus there are missing cones in the order!
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for this situation and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you new cones. We fully understand your dissatisfaction but hope you will give us a second chance to make a better impression by returning soon to wesco.fr. Have a nice day.
A
Rating: 1 out of 5
I was supposed to receive my package over a week ago; I have not received it, I sent 3 messages to customer service and have not received a response (other than an acknowledgment of receipt of my request).
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Response from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize as we did not meet your expectations regarding delivery and our response time. Our customer service team is taking over to propose a solution. We hope to regain your trust during your next experience on our site. Have a nice day.
A
Rating: 5 out of 5
Fast, efficient, compliant
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C
Rating: 1 out of 5
one missing part and one broken part. No response from customer service a week after my email
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our apologies for the processing delay of your complaint. Our customer service has taken the necessary steps to send you new compliant parts. We thank you in advance for your patience towards us and hope that you will renew your trust during your next visit to wesco.fr. Have a nice day.
C
Rating: 5 out of 5
fast and careful delivery
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F
Rating: 5 out of 5
Nothing to report.
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L
Rating: 1 out of 5
Very large delivery delay. The information provided by customer service is incorrect. No news for weeks about our order but we continue to receive Wesco ads, very irritating. A small commercial gesture was made but unfortunately after that, things did not improve. The delivery was incomplete... We do not recommend at all.
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Response from Wesco
Hello and thank you for taking the time to explain your situation by leaving a review. We sincerely apologize for all the problems that have unfortunately accumulated. Our customer service has taken note of your complaint and is taking the necessary steps to resend the two missing packages. We sincerely regret that your experience on our site has been so disappointing. We hope that you will give us a second chance to make a better impression and that you will allow us to regain your trust during a future order. Have a nice day.
M
Rating: 5 out of 5
Satisfied
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C
Rating: 5 out of 5
Very good.
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C
Rating: 5 out of 5
Order received complete and all items in new condition. The delivery time between the order and receipt is reasonable.
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L
Rating: 5 out of 5
PERFECT. OUR THANKS FOR THE SERVICE RENDERED
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M
Rating: 1 out of 5
The lockers have still not all been delivered... Order placed at the beginning of summer... But the invoice has already reached us....
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Response from Wesco
Hello and thank you for taking the time to explain your situation. First of all, we sincerely apologize for the availability and delivery time of the products ordered on our site. After checking the tracking of your order and according to the delivery slip signed and stamped by your town hall, we confirm that the last package was indeed delivered on October 10th. We hope that the products will meet your expectations and bring you satisfaction. We would be delighted to see you again soon on wesco.fr. Have a nice day.
M
Rating: 4 out of 5
Nothing to report, very good service, fast
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C
Rating: 5 out of 5
Very happy with my order.
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C
Rating: 2 out of 5
I haven't received a follow-up regarding my complaint.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. Our customer service has received your complaint and will get back to you today. We apologize for the processing delay and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
L
Rating: 2 out of 5
I still haven't received the bed, 1 package delivered out of 2
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry if the delivery time does not meet your satisfaction. According to our information, the delivery of the second package is scheduled for today (as indicated in your order confirmation). We thank you for your patience and loyalty. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
E
Rating: 5 out of 5
Product as described
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M
Rating: 5 out of 5
Always top-notch, superb quality
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A
Rating: 2 out of 5
Delivery box too "soft", box bent and perforated so the poster as well..
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to [email protected] specifying your order number, the issue encountered, and attaching a photo of the damaged product? We thank you in advance for your cooperation and hope that you will give us a second chance to make a better impression when you return to wesco.fr next time. Have a nice day.
F
Rating: 5 out of 5
very good
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